Hotel Puerto Palace
Hotel in Puerto de la Cruz
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Air conditioner and more
About this hotel
Family-friendly hotel with 2 outdoor pools and 2 spa tubs
This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.
2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.
Bathrooms include shower/tub combinations with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Puerto de la Cruz
Available Rooms
Standard Double Room
1 King • 344 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Standard Single Room
1 Single • 215 ft²
Sleeps 1
You'll be directed to Expedia.com for availability & pricing
Standard Triple Room
1 King • 1 Single • 344 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Double Room Single Use
1 King • 344 ft²
Sleeps 1
You'll be directed to Expedia.com for availability & pricing
Double Room Single Use, Pool View
1 King • 344 ft²
Sleeps 1
You'll be directed to Expedia.com for availability & pricing
$$$$
Ratings and reviews
3.0 / 10.0
The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town.
The swimming pool area is lovely and well maintained and the main attraction to the property.
They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
10.0 / 10.0
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
5.0 / 10.0
Loved it!
5.0 / 10.0
Pros:
Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed.
Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well.
Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top.
The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free.
Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel.
Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice.
We were in January, so I cannot evaluate air conditioning.
Cons:
They don't propose draft beer during the dinner.
The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming.
It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
4.0 / 10.0
Overall good .
The place was in a good condition.
All staff was very nice and friendly.
You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated.
The place was at our stay completely invaded by German retired couples.
We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning.
The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
10.0 / 10.0
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
8.0 / 10.0
Great pool area. WIFI not really up to par in the room. Scetchy.
10.0 / 10.0
Good hotel, kids friendly
10.0 / 10.0
Great hotel
10.0 / 10.0
The ac control button is limited to four settings and the top setting is just ok.
10.0 / 10.0
Nice place
5.0 / 10.0
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
5.0 / 10.0
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area.
Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned.
Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
5.0 / 10.0
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
4.0 / 10.0
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
5.0 / 10.0
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
6.0 / 10.0
Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
8.0 / 10.0
Nice and comfortable
10.0 / 10.0
The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service.
The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited.
The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees.
The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean.
I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.
4.0 / 10.0
Limited choices of food and fruits at breakfast and dinners, nice pool and free parking
4.0 / 10.0
Beautiful exterior, nice rooms, strong tap and toilet water flow (but weak shower head), breakfast included, with a nice selection of food to choose from, although the cereal quality was rather poor so if management could upgrade that then breakfast would be even better. All in all a good quality stay and in a lovely location, if the price is right I wouldn’t hesitate to stay here again.
5.0 / 10.0
I moved over from el trope after the first night. It’s always a gamble doing that but man did I ever make a great decision. For the same price point, the facilites and staff are incredible. The bar staff in particular were extra special and fun and made me feel so welcome!! It is a bit off the ‘strip’ lol but only about a ten minute walk… or sometimes when I was feeling lazy a 4 euro cab ride! My only criticism was the constant ‘extras’, the gym, the safe, the dang luggage scale and deposit for the pool towels. Maybe it’s a ‘Spain’ thing but it’s annoying.
4.0 / 10.0
I don't understand all the positive reviews about the place. It's definitely not a 4-star hotel.
Many things listed are not there: they don't have a spa, manicure/pedicure, laundry services, and they don't even speak English.
The pool is not heated, and the water is freezing, same goes for the jacuzzi. Didn't use it because the water was too cold to be pleasant.
The beds and pillows are horrible, I returned from my vacation with back pain.
Personal is not really friendly, and very, very slow (in the bar/restaurant). I had to wait approx. 15 minutes at the bar to place my order (for 1 drink).
The gym is rundown and managed by a cranky dude. Not worth the surcharge of 6 euros.
Only positive thing about this place is the cleanliness. Rooms are very clean, cleaned daily, and cleaning staff is very friendly and always willing to help.
5.0 / 10.0
Just an overnight stay passing through Puerto de La Cruz, but long enough for me to form an impression of the hotel, and it was all good. I tend not to stay in resort hotels very often, but I wanted a pool and a gym, so it suited me perfectly.
My room was clean and comfortable. There was a welcome bottle in the fridge and fruit in a basket. There was a terrace - the view was a bit rubbish, but to be honest I didn’t expect an outside space, and I didn’t plan on spending much time there anyway.
The pool area was spacious, with lots of beds and plenty of sunny spots. Breakfast was busy, but very organised and well staffed, so it felt fine. The quality and variation of food on offer was far better than what I expected, and would give many more expensive places a run for their money.
The Puerto Palace isn’t a new property, but it’s perfectly maintained, spotlessly clean and very well run. It was excellent value for money, and I wouldn’t hesitate to stay there again. It seems they’ve been around long enough to know exactly what people want. There’s a system, and it works!
One gripe - one of the reasons I chose the hotel was because it had a gym, but I wasn’t prepared for short hours over the weekend. Nor did I expect to have to pay. There were several locals working out in there, so I suspect it is run independently. Having said that, it was excellent, and €7 per visit (€30/wk) wasn’t so bad beating in mind the price of my room, quality of breakfast, free secure parking etc.
3.0 / 10.0
I loved my stay at Puerto Palace. The reception staff were helpful and friendly, the room was clean and comfortable, the pool area was nice and large enough to always find a bed, the service at the pool was a bit slow but the staff were nice so made up for it, the breakfast was average.
The only thing I would say is that the hotel feels old like it’s from the 90s BUT it’s well maintained so things work absolutely fine and it’s reflected in the price which is very reasonable.
3.0 / 10.0
Great beautiful hotel. Breakfast was ok but great character.
3.0 / 10.0
I loved this place from the location, the staff, the room, the amenities etc. I would def visit here again soon
5.0 / 10.0
NOS GUSTO MUCHO TODO EN GENERAL. , TODO PERFECTO..
4.0 / 10.0
Hotel was clean and public areas beautifully presented especially around the pool area. The restaurant had a good range for breakfast and dinner, I struggled slightly being vegetarian as not all of the food was labelled as to whether it contained meat. The pool and Jacuzzis were lovely. About 10 minutes walk downhill to the beach, it took us 20 minutes to walk to loro parque.
5.0 / 10.0
I liked the location and the view. I also enjoyed the breakfast and the swimming pool.
2.0 / 10.0
Great Hotel - highly recommend.
1.0 / 10.0
A cama é boa. O quarto onde estive era muito barulhento, muito mesmo por causa dos carros que passavam ao lado. A comida era horrível. O pequeno almoço fechava as dez e meia mas as dez lá estou a arrumar tudo. Horrível
5.0 / 10.0
Beautiful flower garden around the pool area and the hotel. We had a great time.
2.0 / 10.0
We booked the hotel more than two months from our arrival in Tenerife
We asked for a king-size bed and asked for a room on the top floor, despite the long time available to them, did not respond to our request (simple requests by all accounts)
At dinner there is no drinking water and they are obliged to purchase it in order to drink even water
Great pressure of guests in the dining room, crowded dining room.
There is a wide variety of food. Rich menu for breakfast and dinner.
Curiously, a fee is required to use the in-room safe.
The surroundings, and the pool environment are charming.
The hotel has free parking
Worse, wifi is very weak
3.0 / 10.0
too far away from the town centre especially when bed and breakfast is booked very little choice of nearby eating places without a car ,not suitable for British people all geared up for our german counterparts ,food,entertainment ect
2.0 / 10.0
I found the reception staff very unfriendly and abrupt in manner. Others were served before my partner and I even though we were in the queue first at reception.However the domestic staff were friendly as were the restuarant staff.I would not recommend this hotel if you are not spanish or German.
4.0 / 10.0
The staff is very polite, helpfull and make you feel welcome. The breakfast was doll, same food every day, no cakes or pies, so when staying a week in the hotel its kinda depressing. The room was clean, the bathroom has no window and no ventilation system so...We took a room with the ocean view and the view was perfect.Location:10 min walk from the seashore.In general this is a goid hotel.
2.0 / 10.0
The hotel is good, basic but good breakfest. A little bit far from the main area of puerto de la Cruz, 15 min walk by foot on stip hill.
3.0 / 10.0
The dates of my stay was February 14th -18th 2018 and over 90% of the hotels in the north of the island were completely booked due to carnival. The grounds are immaculate and the pool area is simply stunning. I was lucky to have nothing but blue skies and temperatures in the high 60s to low 70s so was able to sit out in the sun by the pool.
I had a standard double room booked and the room itself was clean and the bed comfortable. However, you are not provided with wash cloths for showering, nor conditioner for your hair. Also there was only ONE outlet to plug in anything in the room. There's an outlet in the bathroom, but who wants to charge their phone in there? In order to compensate, we had to unplug the refrigerator and use that outlet.
It's also important to note that there is no room service. Dinner at the hotel was a blah affair. Eat out. The food is better in town. The bar is pretty decent and the nightly entertainment is targeted to the over 60 crowd.
1.0 / 10.0
Very rude staff. Did not get the room we paid for and was more or less told take it or leave it . Female manager very rude.
FAQs
How much does this hotel cost compared to others in Puerto de la Cruz?
The average price for a rental in Puerto de la Cruz is $69 per night. This rental is $43 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Puerto Palace. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Puerto Palace. Enjoy the water!
Is Hotel Puerto Palace pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Puerto Palace?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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