Nice clean sheets

When I went to check my party of 7 in 2 suites, it was only showing where there was 1 reserved with 1 guest. After some time and me finally asking the front desk worker if the other room was saved under the name of the adult that I put down that was going to be in the other room.....was we finally able to get it worked out. It took forever. Then there was a massive storm that knocked out the power from 9:30pm until a little after midnight. Then the power went off two more times after that briefly. The rooms got so got and stuffy quickly. The only lights were emergency lights in the hallway and they wasn't enough. There were some noisy scared guests freaking out outside our rooms. We wasn't able to get any sleep that night because of the stuffiness of the rooms and noise made our kiddos uneasy. The hotel itself was beautiful, the extras were nice, but the only flaws are lack of ventilation and the hotel needs more emergency lighting in the hallways.

This property has many good dining opportunities, and is convenient to almost any kind of service that you could need. I’ve stayed here several times and am always pleased With the property.

Stopped for an overnight while traveling thru. Staff was very friendly and hotel clean. Lots of breakfast choices, which is good for the little picky eaters. Would stay again.

Clean and well maintained.

:)

Great place to stay. This hotel is our goto now every time we’re in Mineralwells. We like the clean rooms, friendly staff, great breakfast and nice room options. We didn’t like the vagrants hanging about at times (a common issue in the area), but the hotel staff did a great job handling every situation, and we never had reason to worry for our safety. It’s great to have a Cracker Barrel just across the parking lot!

Great hotel. Close to everything in Mineral Wells and Pettyville. Kind front desk staff. Nice breakfast.

Outdated, older building. Very loud all night. Was told there would be a partial refund that never happened. Do not recommend.

Great location and the staff are top notch!! Front desk manager Heather and the lady training with her (I'm sorry I did not get her name) the evening I checked in went above and beyond to assist me. I will definitely be staying here in the future.

Clean, friendly, nice hot tub!

Good breakfast

Conveniently located and king suites available.

Only negative was that our bed was rock hard!

Nice, clean, and relaxing stay.

Very friendly staff very accommodating place. Breakfast was excellent. Rooms were very clean.

Nice

The stay was great. Room was nice. Buffet was really good. Staff was on point with everything so nice and friendly. Only down fall was not enough towels in our room for showers with such a big family but not their fault.

The room was big enough for the 5 of us. Rooms were clean and breakfast selection was good

Rooms are getting a little warn. Staff was fantastic and the room was very clean.

Upon checking in we were informed that the pool and jacuzzi were under repair and not available. We requested a room that we normally stay in, and it was not clean. There was food and trash left on the floor. Also one of the beds had dirty linens that we had to change. The drink machine at breakfast was broke and there were two slices of bread and one bagel available in the bins. The washing machine on our floor was out of order. The elevator smelled terrible and the walls and floor were filthy inside. We were also told that no pets stay on the third floor, thats why request that floor because we are allergic. Yet we were woke up to a very large dog on our floor. The hotel had only about 8 cars in the parking lot, so they were not totally booked. We stay at this hotel at least once a month while in town visiting family and this is the worst I have seen it. I refuse to pay these rates for a one-star condition hotel that this one has become. I will be looking at staying somewhere else while in town.

Unfortunately the pool and hottub were out of service. They did announce at check-in- however because I booked and paid in full I could not cancel and they couldnt even give me a discount which they also offered. Otherwise 5 star rating

Very clean staff was very helpful great breakfast would stay again

Nice

One night stay. Will use this hotel again. Very friendly staff. Only change would be not to stay in same room on ground floor - the smoke/fire monitor was cycling on and off all night - made a high pitch buzzing in the room as if we had tinnitus. Wasnt enough for us to change room though; but we didnt realize what it was until morning! Breakfast was good.

Good for a fair price

Hotel was comfortable for our needs. We were in town for a high school football game.

Always friendly staff. Quiet and clean.

Close to my activities and what I expected from a HIE. Very well staffed and managed property. I will use this hotel next year when in the area.

Our stay was wonderful. The staff is extremely kind and helpful. I loved the hot tub. The breakfast was delicious and you can never go wrong with biscuits and gravy. It was convenient to everywhere we needed to go. Would stay her again!

Hotel is good for a quick stop on a road trip. It’s nothing special and the rooms could use a refresh and deep clean.

My family and I had a great stay! Hotel and the staff were awesome!