Bed bugs didn’t want to compensate us horrible don’t stay at the palazzo Stay was 05-24 for those that are reading this

The room is comfy and high quality The view is great (Sphere) The service is good Overall, 5 stars

Your mobile checkin did not work. I called hotels.com and the hotel multiple times and no one was able to respond. My flights were delayed until 11pm and my 20 year son who arrived at 11am was not given a room after many request. This made the stay very unpleasant for us. No accommodation of any kind

On the surface, the place looks good but there are a few problems. First, the towels are terrible and scratchy. No hot water for at least 2 days (I stayed 4 days before this booking). The front desk staff gave the impression they had little interest to help you. The check-out guy tried to blame me for not contacting maintenance for a small water leak that happened less than an hour prior and i notified him so why blame the customer for your faulty amenities?. When I communicated with other staff regarding notes made in the system for my room, they were all confused by their coworkers statements. So as far as my experience goes, customer service was severely lacking at this hotel and the bathroom amenities were barely better than a 3 star hotel. No coffee or tea making abilities either or water like many other hotels have. I've had better service and stays at 3 star hotels including a $100 king bed room (vs the almost $600 here) where I stayed last October that provided much more. As they say, you can put lipstick on a pig (the nice furniture) but it was all downhill from there. Also, the security is a joke. I went up to my room 3 times without scanning my card and being stopped by a security guard before someone even told me that this was a thing. Would never stay here again.

We loved everything. From the check in to the room. The employees could not have been any friendlier. The room was very quiet and comfortable. Can't wait to go back.

The room and the bathroom were both spacious. The view of the strip was nice. But the shower booth with glass walls leaked and left a huge puddle after every shower. There was a pretty wide gap between the glass panel and the glass door. I'm pretty low maintenance so normally I wouldn't fuss about it but at a 5 star hotel i have better expectations. I asked to have it fixed. Their handymen came, looked at it, and adjusted the showerhead away from the door. They said they can't do anything about the gap. I'm not an engineer but that's no rocket science, there should be ample ways to block the gap between glass panels. I think Palazzo needs some better engineers for troubleshooting. The bathroom also smelled of sewage towards the end of the stay. The customer service with phone messaging was very convenient and they were very responsive.

Top A1 service. Very comfortable and clean room. Very welcoming staff

loved my stay