THE REFIGERATOR STUNK SO BAD YOU COULD EVEN SMELL IT WITH THE DOOR CLOSED. FRONT DESK WAS NICE BUT SAID THEY DIDN'T HAVE ANOTHER FRIDGE. TV DID NOT WORK. HAD ROACHES AND FLIES. BED VERY UNCOMFORTABLE AND NASTY UNDER THE MATTRESS. SHOULD DEFINITELY GET A REFUND!!!

The road you have take to the get to the parking lot sucks. The room was nothing special for the amount of money. The front desk lady was amazing and very helpful. I beleive this hotel is more for "workers" than the general public.

Really needed a power wash on the outside very dirty. Needed an asphalt paving concrete repair aesthetically not appealing.

The Hotel Francis is the ruins of a nice property where the management has stopped doing any significant maintenance. The parking lot paving is broken up, the lighting is unpredictable and the grounds are a mess. My son and I checked into our first room, where the carpet was loose and the room stank strongly of mold. We requested a replacement room on the second storey (assuming there had been flooding on the ground floor) but this unit was also moldy. The towel racks in the bathroom were rusted. The light over the sink took five minutes to turn on. We left early in the morning, not wanting to take our chance with the free breakfast. This property should be removed from Orbitz immediately. It is a slum!

It was a nice place to stay it was affordable the hotel itself is relatively older and can use some remodeling but it was still very good and it was a free dinner and breakfast included with the room the staff was very nice

My only dislike is the Television reception. Apparently, they are using a streaming provider for their television reception, and it was consistently "buffering" causing the viewer to miss portions of the show. If they continue to use this service, I suggest they upgrade to more bandwidth or fiber. Everything else was excellent from the staff at check-in to the exceptional room. I will stay there again.

The property was very run down. The parking lot and road going in was terrible. We went to have breakfast the next morning and was told they ran out of food. Our tv didn’t work and the air conditioner barely worked. Very disappointed.

The desk staff were very nice and helpful. Although the motel was a "Remodel," it was clean, the breakfast was really good. The negative was that the television cable service blinked off and on. That was annoying. However, for the amount that we paid, it was nice.

The customer service here is unbelievable. Everyone is friendly. When speaking with Maryan, she was so helpful and kind. She helped me more than I can ever say. I would definitely book here again.

Very friendly and helpful staff. Rooms very clean

Very friendly town with great restaurant nearby.

The staff made us very welcome to this older, clean, quiet beautiful spot on the map! I would highly recommend this establishment!

Way too loud. Staff unwilling to allow late checkout even though i would have rebooked frequently for work. Not a good enough stay to use again because of their unwillingness to allow me to stay 4 extra hrs even if i paid a portion of the daily rate to do so. Had it not been so noisy might have been willing to pay for a whole extra day.

Good all around

After the second time of going to the office from having nats, to the water not shutting off in the shower they had to switch us rooms so we could at least shower.

Property is dated! Location is good but hotel needs some attention!

The rooms were clean but there was only 1 bath towel in the room between 2 people. We went to the front desk to ask for more and was told they would bring us some in 5 minutes to our room.. nearly 2 hours later my friend went to find a housekeeper to be told she only had one to give us when her cart was full of towels. We called the desk again and still was not given towels when asked. The towel in the room had stains on it, another reason we asked for more towels. The property could use a lot of TLC! The photos are extremely false! The property nearly looks deserted especially around the lake/pond area. Thankfully the rooms were clean.

Little pricey for the fact it could use some paint and a little cleaner. Was run down or just an older hotel that needs so tlc.

I would not recommend a dog to stay there

This place is nasty,everything in the room is broken. My wife had to clean the room for us just to stay in it. I wouldnt recommend this place to anyone

Hotel Francis is a work in progress. It is a sprawling two-floored structure that harkens back to 1960's era of fine motor hotels. New management has an arduous task ahead of it. Many features need to be updated but the staff works hard to correct issues or move you to a better spot if an isdue can't be remedied quickly. We would stay here again in a heartbeat because other aspects are wonderful. There is virtually no highway noise. The driveway is crumbling but the surrounding live oaks have been trimmed effectively and tastefully. The lake is a lovely backdrop for an afternoon stroll. I loved the "Southern Supper" of chicken & dumplings. It's only available Mon-Thurs but it was great. Hotel Francis is veteran friendly, aiming special deals toward vets.

No tv service and brown contaminated water.

The bath dripped water unceasingly. No working television. We had to leave it was so outdated and unkept.bathroom fixtures had rusted. We are asking for a refund .

It is a very old Hotel. We went to a night wedding and came back into a very cold room. The unit had quit and we had to change rooms. The new room was warm when we went to bed but the heater had shut down by morning. The room was very clean but that is about all I can say for it.

The staff were friendly but the motel is fatigued. The breakfast was good the first morning but declined every day after that. Curious that the St. Francisville police were present each evening. Would I stay here again, probably as the price is good and the folks are nice. But I'd at least know more about what I was gettting ahead of time. I wouldn't shy away from it but don't expect a squeeky clean place.

Fair price and good product

The staff is very friendly, however the property is old and in need of repairs/remodeling.

I've stayed at this property several times and plan to stay there again. The staff is always friendly, the hotel is always clean. The only problem that I had is that there is a sign, both on the registration desk and in the room, that says if you want the room serviced just let them know before noon. I told the front desk around 8:00 AM that we anted our room serviced and that request was comepletely ignored.

Old property.

Toilet overflowed and we had to clean it up. Didn’t replace new bath towels or empty trash cans while staying 2 nights! In a brighter note- breakfast was delicious!

Our room was dirty, floors filthy, smelled like an ashtray, tv didn’t work, dirt hanging in cobweb like strings from ceiling. Roaches on the floor and walls.The bed was very hard and uncomfortable, tub dirty, mirror dirty. My air b&b cancel last minute so I had no other choice, we were on the road with our dogs when this happened. We were charged 25$ per dog per day per 2 dogs for two days do an extra $100 for two days. I feel this excessive considering the plaque on the front desk stating a “small fee” will be charged. The carpet was so dirty my socks were black I was afraid to walk barefoot in the room. I will say that Frankie the desk clerk was wonderful, friendly, helpful. As a CS supervisor for the USPS I recognize and acknowledge excellent service. The whole place was dirty snd run down. I saw a maid dragging two clean white mops on the ground thru the dirt walking down the corridor. The other two rooms in our party were worse. Roaches, dirty, no A/C, broken fridge and tv. The bathroom door locked my 6 yr old nephew in and had to get help to get him out, the door was stuck. This place should be downgraded from dump to s**t hole. We’ll never stay there again.

The lobby, rooms, etc did not look anything like the pictures on the website. Everything was old and outdated. The carpet was so dirty that the bottom of my grandchildren’s feet were literally black after running around in the room. We will never stay there again.