Spacious bedroom with a fireplace and we like having two bathrooms and a full kitchen. Although we stayed for two nights, the lodge would only give us one prepackaged coffee; we had to pay for a second packet of coffee for the next day. They should at least provide guests with coffee packets ( free of charge ) for the amount of nights they are staying. When we requested an additional one the next day we were told we only get one as a welcome and that we could purchase one from them or bring our own. We had no knowledge of this before arriving & frankly, this is the first time I have had this experience anywhere. Overall, It is a clean facility & well maintained.

Beautiful setting. Staff was kind, courteous, and helpful. They called everyday to see if we needed anything...exchange of used towels, toiletries, trash taken out, etc. due to COVID, they had set up a system of placing a hamper outside the door for this exchange as they weren’t allowed inside the room. We were on the 3rd floor which housed the larger rooms with vaulted ceilings. We are older so next time we would request a second or first floor room. There is no elevator. But, the suite was very spacious. Kitchen contained all that was needed. Couches and beds were comfortable. We would stay at the lodge again if and when we return to Big Bear.

I did not like the parking. Not enough parking.

Love the kitchenette in the laundry facilities

The microwave door was not closing well and you had to slam it hard to get it to work. We noticed this issue a few minutes after checking in. The office was closed by then. We asked for compensation and they refused to offer us any for the inconvenience.

Everything was great except for the wifi and hot water situation. Wifi went in and out of service and it takes about 10 minutes for the water to get hot on the 3rd floor, no joke.

Place is great! Everything is there what you need it.

I had good experience the first night, unfortunately I had to leave early for an emergency, but I will go back again soon.

I received a call from Snow Lake lodge the day before my arrival, the girl was very abrupt and had a very accusatory with her comments ... I felt like a child being scolded...nevertheless I had asked for an early check in..... I was told to call back in the morning.... I called in the morning @10...I was told possibly @1 ... we made it up to Big Bear @1 and dropped in the lodge ...no room was ready ...I asked for a call if something came available...I was told check in was 4:30 ..I had requested a first floor room ...we came back at 4:30 ...No first floor rooms were ready ,we were told it would be quite a while til one would be available...by now it was 4:50 I was exhausted and just wanted to settle in ...so we took a room on the second floor ...Oh yes... I forgot to mention the horrible phone connection. At least 3 of my calls were cutting out so badly that I was hung up on ..Granted I was called back ..1 time to no avail ,I still couldn’t understand what was being said ...it was extremely frustrating..

It was as a larger than expected suite. Clean and nicely located.

The property is well located and the rooms are very well kept. There was no hot water our enti

Nice place for a weekend getaway except the stairs are a killer. Noise from the main Blvd not good other than this an excellent place

Staff pushed the “we are strictly enforcing the social distancing guidelines”. Luckily most of the restaurants in town were not nearly as bad. It’s funny that they only let CA residents stay there. It’s like we couldn’t get COVID-19.

Very nice high room with 2 bathrooms. I will stay here for sure in the future.

Nice rooms. Loved the fact that the room had two rooms.

Great and helpful staff. Easy parking. Spacious rooms. Quiet area and at the same time close to everything.

two day stay. room was large and very clean. used the kitchen which was well stocked and the gas fireplace which was nice. everything worked well and we had a very comfortable stay. check in was easy and parking for my truck roomy. only 2-3 minute drive to snow summit. 2 minute drive to the village or 25 minute walk, which we did. would definately stay here again.

The room was clean. Equipped with a full kitchen. Only thing i had an issue with was the bed was very firm. I would stay there again

Very nice place. Staff was extremely friendly. Would stay there again. Nothing was bad. Would have been even better if not for Covid.

Immediately upon checking into our room, we had issues with the guests above us. They were so loud (we saw them carry a large portable speaker up to their room), bumping bass making our wall heater rattle. We called the front desk 3 times between 6:30pm - 10:30pm. We were told we could call the police and get them involved. We weren't going to do that. We were told that the guests weren't leaving until the following Tuesday - we were leaving on Monday. We didn't want to deal with this for the next 2 nights, so I told them I wanted a refund for those 2 nights. They said they couldn't give me a refund because I booked it through a 3rd party and that "Snow Lake Lodge" is a timeshare. The ONLY contact information in my VRBO emailed receipt was "Getaways at Snow Lake Lodge." Every time I googled "Getaways at Snow Lake Lodge" I was taken to the Snow Lake Lodge website. I called the manager the next day and was told that I booked it through "Sapphire Timeshare." There is NOTHING on my receipt showing that this is a timeshare or listing Sapphire timeshare contact info. The front desk gave me their phone number. I called Sapphire Timeshare and they said that they can't do anything b/c I'm not a timeshare member. They put me in touch with VRBO who looked into my reservation and it turns out to be an Expedia booking! After almost two hours on the phone being transferred multiple times, I was given a partial refund.

Warm and comfortable rooms. It is a Gas fireplace.

Front desk personnel lacked customer service skills and was not accommodating at all! On the other Housekeeping personnel was very attentive and friendly service!

Very clean , safe, and room Was excelent condición, All service was excelent

I love the place! The staff are very courteous helpful and friendly. Very good outside view also and great location! I highly recommend and will be staying again! Thanks 😊

The WiFi didn’t work at all during our first night and after that it was spotty. We constantly had to reconnect. The blow dryer worked for about a minute before shutting off. When it finally came back on it would only work on a low setting. We stayed for two nights. For the second day we had to pay $1 for more coffee grounds to make a pot of coffee for the second morning. I realize that’s not much $ but it seems ridiculous to pay $200+ for a room with a kitchen and then to have to pay for coffee.

It was very nice the room was very big with to full bathrooms

Great stay and great Hotel, the staff was a little rude at first but when I checked in the experience was pleasant and quick. I really liked that the room had everything I needed, wonderful experience I would definitely like to visit again and for a much longer stay.

I was surprised of this hotel! Spacious and very convenient! I got the room with kitchen, king size bed , living room w/ queen size sofa bed. We are just a family of 3 (my husband, me & my 16mos old baby) everything is clean. I like the cleanliness d/t covid going on. Bed is firm & soft. 2 fireplaces. I just dont like the resolution of the TV, but doable. Location is close to everything. Gas, grocery, amusement parks, etc. it’s quiet too. There is no elevator, we are in the 3rd floor but the staff helped us to bring our stuffs. I highly recommend this hotel for winter vacations.

A very pleasant stay with comfortable accommodations. Good for cooking your own meals. Barbeques and and fireplaces were a nice touch. The staff was friendly and helpful. We’ll be back.

Great stay and staff friendly. Highly recommend to stay very convenient near by local shops

This hotel gives that country homey feel! I see how some people say it’s outdated because it is in fact a bit old but well-maintained. The cabinets feel like my old grandma’s house but overall, I’m satisfied. The room was super spacious, full kitchen and two extravagant chimneys! The staff were superb! They were all nice and accommodating! I would definitely book this again on our next trip to Big Bear! It’s great value for the price!

There are a lot of comments about it being rundown. Either they have remodeled since, or people don't understand rustic. This place is not rundown by any standard. The staff is extremely friendly and the suites are a huge bang for your buck (2 rooms 2 bathrooms full kitchen). I would stay here again without a doubt!