Hotel unfinished. Work being carried out whilst there. Facilities advertised not available or even complete. Some staff were excellent however the managers were not. Appalling in fact. I feel Like I have spent a considerable amount of money on a service that was lacking in almost every department. Rooms were clean, but not stocked with the necessities.

Bad experience

The reception staff during the night is absolutely useless.

Location was great and overall appearance but let down by some issues. A faulty lift, ants in room faded and stained carpets in corridor,irratic maid service in room only sometimes getting water & chocolate?

Staff are lovely, but the place needs a serious renovation. The food is cafeteria food at 4 star hotel prices. Worst pizza I have had in my life. Mattress must be decades old as it was very uncomfortable. Not worth the price.

Excellent location, friendly staff, clean and perfect for family. I enjoyed staying there and I’ll in the future :)

We stayed at the Sofitel Agadir Royal Bay Resort from 24th Sep to 28 Sep and had a fantastic time. This was made possible by lovely hotel staff, in particular, Sara, the Customer Relations Manager who upgraded us to a magnificent room which was thoroughly cleaned and properly set up, baring in mind that I had an 18month old and I am very strict with hotel cleanliness. The staff on reception, at every restaurant were very friendly and welcoming, never hesitated to help and go out of their way to make our stay as comfortable, enjoyable and as safe as possible. We thank them dearly for making this happen. For our fellow travellers who are reading this review rest assured that the staff are friendly, hotel is of a very high standard, free WiFi everywhere, restaurants are fabulous, very child friendly, the pool area is of decent size, kids pool always had warm water, security is paramount, checks at gates and entry, hotel has a VIP night club for party goers, shisha spot for casuals and varied entertainment everyday of the week, Moroccan night of Fridays not to be missed. Overall we had a five star service and we thank the hotel staff for this. Finally, couldn’t finish without mentioning chef Zouhaer Hicham who does one of the best tagine dishes I have ever eaten, you have to taste it to believe it, so if you are still in doubt, rest assured that Sofitel Royal Bay Resort will give you a five star service. Many thanks for all who made it happen

2..3 star service marketed as 5 star. Made to feel like a prisoner by security every time we entered. We had water and food confiscated by security (apparently it’s prohibited for our safety as they claim they would be responsible if we fell sick from eating outside food on their premises - nothing to do with the hotel’s own food availability at massively inflated prices). Security demanded to know our room number so they could search our room for more food. This caused about €40 of food to spoil. All this policy guaranteed is that we would not eat in the hotel’s restaurants. Every time we came back into the hotel the security would demand our room number despite having seen us leave the hotel earlier. Showing a room key card wasn’t enough. Housekeeping comes to the room not less than 4 times throughout the day to do the job that would normally be done in one visit in any other hotel. One visit to collect towels, one to make the bed, one to place new towels and one to driver complementary water and a chocolate. Some of these were routinely missed (the water and towel delivery) and needed to be chased multiple times per day. Housekeeping staff generally had a hard time communicating in English. The room cleanliness was poor. Vents were choked with dust, the bathroom fogged window to the bedroom covered in water streaks. Dirt in corners of the room and windows, on top of door sliders. There was minimum attention to detail when it comes to cleaning.

A nice stay but not really 5*. Rooms a little basic.

Fantastic service with excellent hospitality on the day of Eid by Yussef (Concierge) who made us feel at home and even offered us complimentary breakfast. Spacious pool area and good swimming facilities for all ages. Great location set on the beach front and great beach cafe. Decor in the rooms in need of an uplift. Service and quality of shishas require major improvement.

It was a bad experience considering the high price that I paid , being a luxury hotel .

The corniche andcthe fresh atlanyic breeze is lovely as well as the natiral 5km sandy coadtline. As for the hotel only the Riyad which is spacious with a roof that retracts and the pool area were 5 star quality. Majority of the staff were incompetent and more often than not did not follow up on requests. This is not a bad review but an honest one. The staff made my staff at

Check in was very slow compared to other 5 star hotels. Our room was specially decorated on request which was a pleasant surprise for my wife. They also upgraded us to a pool view room. However the room had a foul smell and had many defects. After complaining to the manager she apologised and said she would change our room and upgrade us again. The room change took best part of an hour even though I was told 10 minutes. Our new room was better. I was informed I would also receive some complimentary snacks which never arrived. I requested an iron 3 times which finally arrived over 12 hours later. Our first evening was wasted waiting to move room and receive the iron. Breakfast was nice with a large selection, however the service was poor. I would not recommend this hotel due to its poor service. Nothing like other 5 star hotels I have stayed at

Hotel needs big uplift it’s old and and knackered staff try their best. Specially Sarah from customer relationship manager was brilliant. She made sure our stay was as comfortable as possible after slight problem with room service. Every day she spoke to us and sent flowers and sweets. Also the guy called Omer from house keeping was great too. He was very friendly and helpful. Over all good stay with 4 young kids. Thumbs up sarah and Omer and also security guy at the gate ( can’t remember his name.)

I booked a suite and discovered it’s just 2 connected rooms , very strange and layout !!!. Front desk staff very ineffective and slow in addressing guests needs , I’m not talking about my case only but many other guests as well , many times the front desk left empty and simple issue like faulty room keys replacement takes about 15 min without even a word of apology!!! Staff and their management are inexperienced and not around in case of need . I tried to have breakfast in the open air and they make it a big deal that called for special management! exemptions !!! Although I’m paying for my breakfast , they said you can have it either in the room or in the buffet restaurant which was closed by that time !!! The hotel atmosphere is very dull and boring , I stayed for 5 nights and they never brought a band or a Moroccan singers like other hotels !! It’s very un satisfying experience for a 5 star hotel . I will seriously consider not coming back to this hotel

The rooms and service are not the Sofitel standard

Fantastic hotel ; excellent staff ; great food. The private area of the beach is a roped off section so you still have locals around. Family friendly hotel a lot of kids. A little Far from where the action is (30 min walk) but it’s great if you want to go relax. The disco is dull. In the evening they transform the main lobby into a cafe with live music and shisha which is absolutely divine Overall great for couples and families or a getaway relaxation weekend - not for solo travellers if you’re looking to meet people

Overall we had a good time at this hotel. Room was clean and comfortable. Friendly and helpful staff. Food was good. We will definitely visit again.

Bad hotel fake 5start No luxury and view sea dont recomand to ur client!!!!!!!

Charles Day member 3081031014993867 3. Gefallen: all service personell EXCEPT Reception staff. Nicht Gefallen: Room not ready at 5pm, Reception staff (Male) Rude, abrupt and did not inform us that only ONE restaraunt was open ONLY for Buffet at 35 Euro, not worth having cold food lack of selection awful. Not Twin Beds, Slippery bathroom floor, No Bathrobes, no glasses, had to pay in Euro for drinks, first evening credit card not validated by staff. Air Con did not work, duvets to big (double) pillows uncomfortable, no cash from all ATMs throughout stay. No cash from Reception, poor signposts to some restaraunts, during our stay not once were we able to get local currency from the Reception, once told abrubtly "come back later" rude and unco-operative. Spoken English poor, even in the reception! clock in room was 1 hr wrong, water in the shower ran hot and cold unregulated. Smoking was permitted in all restaraunts. late check out max 30mins we had to wait 4hrs in the airport. I have been in Arcor sister, cheaper IBIS hotels that were better than this. Mercure Paris Ch d Gaul was a paradise in comparison. I will never use Sofitel Marocco again.

Staff are friendly and very helpful. Amazing hotel

Amazing fab time thx so much ,specially make my Birthday so special love it see u soon again :)Aneta

Hotel was very nice but in our opinion in need of refurbishment.The grounds were amazing and the location on the beach was really good .The staff were very helpful and attentive .The breakfast was nice but could have had larger range e.g. scrambled eggs , smoked salmon etc altho the pastry selection was very wide .Overall a great experience in a lovely hotel

Very good and recent hotel. Rooms are top, with Sofitel beds (i.e. very comfy). Service is mostly good, though it is annoying to get suggested cash payment for food services. Very good trendy "So" restaurant, providing a good break from Moroccan cuisine, buffet restaurant expensive if not in your package. Only negatives are: pool is not heated (whilst waves are strong enough to keep you at the pool) and there are works to build a promenade between the hotels and the beach, so be on the beach is currently not an option. And having Non-smoking floors would be a plus, even if they changed our room after a day.

Very beautiful hotel, offers all the luxury you deserve.\nVery good location.\nThe nightclub is in the hotel and offers amazing architecture as well as great live shows every weekend.

This hotel was brilliant. The staff are very friendly and helpful without being pushy, striking the perfect balance. The staff members always greeted you with a smile and were available to help, answer questions or organise anything you desired. Great service. The hotel facilities are incredible, with an endless array of sunbeds stretching from an enourmous pool all the way down to the beach, which the hotel directly fronts. The restaurants are very good quality, open late and with a great selection of food from around the world. I never expected to get great sushi in Morocco. They are expensive, but it is a five star hotel. The classical guitarists played to the guests eating lunch outside around the pool, and in the lounge bar in the evenings and were brilliant, very talented, playing relaxing tunes perfectly suited to the environment. There is an night-club that is decked out better than most of the new clubs in London, a cigar lounge, a health spa, you can organise jet skiing, four-wheel driving, golf days ... almost anything you want. We didn't leave the resort. After the crowds and noise of Marakesh this was the perfect place to relax for a few days.

One of the best hotel we've stayed in.

The pol area & beach is superb & so was the food in the restaurant's when we ate there. Service was not quite up to a 5* standard & the rooms were pretty average for a 5* - nothing on the riad's we had stayed in in Marackech!!