It was a very nice place . Would recommend staying . Nice breakfast too

It was a very nice place . Would recommend staying . Nice breakfast too

Smelled bad, dirty, pee stains all over pull out couch. PRETTY GROSS

Smelled bad, dirty, pee stains all over pull out couch. PRETTY GROSS

The service was exceptional. Everyone was very friendly. Breakfast was also amazing! The made to order omelets and pancakes were delicious!

The service was exceptional. Everyone was very friendly. Breakfast was also amazing! The made to order omelets and pancakes were delicious!

Staff was super friendly.

Staff was super friendly.

The staff was amazing. The conditions of the property was HORRIBLE. I’d post pictures of the terrible conditions but this site doesn’t allow me to post pictures.

The staff was amazing. The conditions of the property was HORRIBLE. I’d post pictures of the terrible conditions but this site doesn’t allow me to post pictures.

This hotel has terrible front desk customer service. Our rooms were not ready until after 7pm, even though the hotel called to tell us our rooms were ready at 11:50am that morning. No accountability from the ‘front desk manager’. She was combative and unprofessional and kept throwing her co-workers under the bus rather than seeking a solution. The rooms were old and smelled like marijuana. The microwave had not been cleaned, and there was a roach in the sink. There were no soft drinks throughout our stay at the ‘complimentary breakfast’. Bacon was burnt. Just a horrible experience overall.

This hotel has terrible front desk customer service. Our rooms were not ready until after 7pm, even though the hotel called to tell us our rooms were ready at 11:50am that morning. No accountability from the ‘front desk manager’. She was combative and unprofessional and kept throwing her co-workers under the bus rather than seeking a solution. The rooms were old and smelled like marijuana. The microwave had not been cleaned, and there was a roach in the sink. There were no soft drinks throughout our stay at the ‘complimentary breakfast’. Bacon was burnt. Just a horrible experience overall.

We went as a family of 5 I had 3 kids with me. We arrived at 4 after being at the zoo all day wanting to cool off before dinner and they didn’t have our room ready the front desk women asked me to come back in 30 minutes, all 3 of my kids were asleep in the back of the car and we had no where to take them. I explained that to her and about 10 minutes later she had the room ready but it wasn’t a great impression with service after that. We had to use the pull out couch in the room I went to the front desk asked for sheets and pillows for the bed which they told me they had no extra pillows in the hotel at the moment. I let that go and she told me someone would take the sheets up we played in the pool for about an hour went back up and had no sheets I called down and asked if someone could bring them up or if I could come get them so we could start getting ready for bed and she asked me to come get them from the front desk so I had to leave our room again to go get those sheets. The last night we stayed we wanted to eat at the hotel restaurant, I was told we had to order from the bar. When I went to order our food the bartender was just completely annoyed with us and made sure we knew it. She was nicer when she brought the food to the table with the kids present but I’m unsure why she was so annoyed at us ordering food when the hotel advertises the “restaurant “. The room was clean the breakfast was good the service was just lacking in every aspect possible to me.

We went as a family of 5 I had 3 kids with me. We arrived at 4 after being at the zoo all day wanting to cool off before dinner and they didn’t have our room ready the front desk women asked me to come back in 30 minutes, all 3 of my kids were asleep in the back of the car and we had no where to take them. I explained that to her and about 10 minutes later she had the room ready but it wasn’t a great impression with service after that. We had to use the pull out couch in the room I went to the front desk asked for sheets and pillows for the bed which they told me they had no extra pillows in the hotel at the moment. I let that go and she told me someone would take the sheets up we played in the pool for about an hour went back up and had no sheets I called down and asked if someone could bring them up or if I could come get them so we could start getting ready for bed and she asked me to come get them from the front desk so I had to leave our room again to go get those sheets. The last night we stayed we wanted to eat at the hotel restaurant, I was told we had to order from the bar. When I went to order our food the bartender was just completely annoyed with us and made sure we knew it. She was nicer when she brought the food to the table with the kids present but I’m unsure why she was so annoyed at us ordering food when the hotel advertises the “restaurant “. The room was clean the breakfast was good the service was just lacking in every aspect possible to me.

As Expected

As Expected

Power outage for over 8 hours the morning of Mother's day. Room was not cleaned, power came up at 1pm, miss one of our functions because no hot water. Next day we left at 10:30am came back at 6pm room was still not cleaned. Two days in a row, gave them a pass the first day because of the power.

Power outage for over 8 hours the morning of Mother's day. Room was not cleaned, power came up at 1pm, miss one of our functions because no hot water. Next day we left at 10:30am came back at 6pm room was still not cleaned. Two days in a row, gave them a pass the first day because of the power.

Embassy Suites is always a win. I like that everything is inside. The breakfast is great. Staff is great. Rooms are great.

Embassy Suites is always a win. I like that everything is inside. The breakfast is great. Staff is great. Rooms are great.

In other Embassy properties the bathroom is outside of the bedroom

In other Embassy properties the bathroom is outside of the bedroom

I woke up with a headache and am contributing that to the extreme amount of dust that was in our room along with the extreme smell of spices. Really disgusting.

I woke up with a headache and am contributing that to the extreme amount of dust that was in our room along with the extreme smell of spices. Really disgusting.

I liked the reception happy hour and the friendly staff!

I liked the reception happy hour and the friendly staff!

Everything was great.

Everything was great.

For this hotel to be a Hilton I am in complete shock of the area its in and how run down and dirty it is. Definitely paid the price of a Hilton. But it wasnt Hilton standards. The employees was super nice all but the main cook. He was extremely rude and unprofessional. The beds was uncomfortable and room wasnt as clean as it should have been.

For this hotel to be a Hilton I am in complete shock of the area its in and how run down and dirty it is. Definitely paid the price of a Hilton. But it wasnt Hilton standards. The employees was super nice all but the main cook. He was extremely rude and unprofessional. The beds was uncomfortable and room wasnt as clean as it should have been.

Clean and quiet. We will definitely stay there again!

I like the Embassy Suites brand in general. This hotel could be freshened up a bit. And the staff was not the friendliest crew that we’ve ever met. Otherwise it was a pleasant one night stay. *Kudos to the cook who served “excellence” despite a constant flow of kiddos and adults eager for pancakes and omelets :)