The customer service was great!

Clean and friendly staff

Clean and friendly staff

The room and breakfast were good. The staff was friendly, although the receptionist was not very knowledgeable about the area. Our only frustration was that there was no laundry room (as listed). This was day 5 of our road trip and desperately needed to do laundry.

The room and breakfast were good. The staff was friendly, although the receptionist was not very knowledgeable about the area. Our only frustration was that there was no laundry room (as listed). This was day 5 of our road trip and desperately needed to do laundry.

Nice staff

Unfortunately, it looks like the shampoo came with the conditioner mixed in.

Unfortunately, it looks like the shampoo came with the conditioner mixed in.

Nice staff

The staff was fun and energetic. I appreciate the service.

The staff was fun and energetic. I appreciate the service.

Older hotel but well maintained. Beds are comfortable.

Older hotel but well maintained. Beds are comfortable.

Convenient and safe location with plenty of amenities nearby.

The bed, mattress, and pillow were among the most comfortable. I have ever had it either in a hotel, or at home. However, the room design was bizarre. You had to turn on the bathroom light from the front entryway, which meant that the other person in bed had to experience the light. Also, the sink was on the other side of the entryway from the bathroom, which meant that person using the bathroom, at night or tomorrow I , had to greatly disturb the other person. I have stayed in mini Holiday Inn expresses, but this was a bazaar, stupid design for the restaurant, the lighting in the sink.

Convenient and safe location with plenty of amenities nearby.

The bed, mattress, and pillow were among the most comfortable. I have ever had it either in a hotel, or at home. However, the room design was bizarre. You had to turn on the bathroom light from the front entryway, which meant that the other person in bed had to experience the light. Also, the sink was on the other side of the entryway from the bathroom, which meant that person using the bathroom, at night or tomorrow I , had to greatly disturb the other person. I have stayed in mini Holiday Inn expresses, but this was a bazaar, stupid design for the restaurant, the lighting in the sink.

This is a good property in a convenient location. It is very clean and quiet. The breakfast was good.

There was plenty of free parking. The air conditioning worked fine, but it is a window style unit rather than central air, so it makes some noise. The side entrance near the parking lot needs some maintenance, as it does not shut properly, which could be a security concern. The TV was really nice and big, so I watched some sports and enjoyed that. The breakfast was typical for a hotel like this. They had a one minute automatic pancake maker that was pretty cool

This is a good property in a convenient location. It is very clean and quiet. The breakfast was good.

Four-day stay; housekeeping, never once, came to our room...On day three I asked front desk about lack of housekeeping and they said we had to notify them if we wanted room service... normally a hotel has a sign; YES or NO for housekeeping.... We had to go to desk for towels and TP..... Staff was very courteous.... Very clean...

Four-day stay; housekeeping, never once, came to our room...On day three I asked front desk about lack of housekeeping and they said we had to notify them if we wanted room service... normally a hotel has a sign; YES or NO for housekeeping.... We had to go to desk for towels and TP..... Staff was very courteous.... Very clean...

There was plenty of free parking. The air conditioning worked fine, but it is a window style unit rather than central air, so it makes some noise. The side entrance near the parking lot needs some maintenance, as it does not shut properly, which could be a security concern. The TV was really nice and big, so I watched some sports and enjoyed that. The breakfast was typical for a hotel like this. They had a one minute automatic pancake maker that was pretty cool

Very disappointing stay. Asked for extra towels, made me feel like I was planning on stealing them...I don't want your towels...fyi. Bathroom is small and there is really no place for privacy to change...unless you go into the bathroom and close the door....but then you are up against a toilet and tub/shower. I prefer not to put my clean cloths on a toilet while getting ready. Breakfast was good, but really was the only selling point of this location. While dealing with hotels.com, I was unable to check out a night earlier than we planned...we are a baseball family and our plans change based on weather/seeding/game schedule....it's super unreliable, so booking exact dates are difficult. Neither Holiday Inn Express or Hotels.com would help me with this....I paid for an extra night that we didn't even use. Buyer beware...even if you pay extra, you might not be able to get out of a reservation if plans change. Either way, I feel like this experience was NOT great and at this point I wouldn't recommend this Holiday Inn Express in Fairfax (there are a bunch of other hotels nearby...spend the extra couple of bucks for a nicer place to stay). I also feel as tho I will no longer be using hotels.com to book based on this experience. Maybe I didn't read the 'small print', but I guess I've learned my lesson and I will no longer book 3rd party due to the 'once you check in, you can't change anything about your stay' policy. Peace.

Front desk staff were friendly and courteous. Room was clean and we felt safe. Coffee at the front wasn't good, but that didn't change our minds. We will be coming back.

Very disappointing stay. Asked for extra towels, made me feel like I was planning on stealing them...I don't want your towels...fyi. Bathroom is small and there is really no place for privacy to change...unless you go into the bathroom and close the door....but then you are up against a toilet and tub/shower. I prefer not to put my clean cloths on a toilet while getting ready. Breakfast was good, but really was the only selling point of this location. While dealing with hotels.com, I was unable to check out a night earlier than we planned...we are a baseball family and our plans change based on weather/seeding/game schedule....it's super unreliable, so booking exact dates are difficult. Neither Holiday Inn Express or Hotels.com would help me with this....I paid for an extra night that we didn't even use. Buyer beware...even if you pay extra, you might not be able to get out of a reservation if plans change. Either way, I feel like this experience was NOT great and at this point I wouldn't recommend this Holiday Inn Express in Fairfax (there are a bunch of other hotels nearby...spend the extra couple of bucks for a nicer place to stay). I also feel as tho I will no longer be using hotels.com to book based on this experience. Maybe I didn't read the 'small print', but I guess I've learned my lesson and I will no longer book 3rd party due to the 'once you check in, you can't change anything about your stay' policy. Peace.

Front desk staff were friendly and courteous. Room was clean and we felt safe. Coffee at the front wasn't good, but that didn't change our minds. We will be coming back.

Price was good but you get what you pay for. Dated rooms, old spring mattresses, musty oder, and tbe "fitness center" was a joke.

Price was good but you get what you pay for. Dated rooms, old spring mattresses, musty oder, and tbe "fitness center" was a joke.

A decent motel. Room was in disrepair in a few places. Shower curtain was torn in several places and falling off, TP holder was coming off the wall, and a few other little things. Rooms were tight. Ceiling was low. I'm 5'11 and had to sit to put my shirt on because the ceiling would not allow me to extend my arms above my head. No ice on my floor. Clean beds, lots of hot water, breakfast was standard motel fair. I wouldn't not stay here again but I will certainly check out other places first. Especially at this price.

A decent motel. Room was in disrepair in a few places. Shower curtain was torn in several places and falling off, TP holder was coming off the wall, and a few other little things. Rooms were tight. Ceiling was low. I'm 5'11 and had to sit to put my shirt on because the ceiling would not allow me to extend my arms above my head. No ice on my floor. Clean beds, lots of hot water, breakfast was standard motel fair. I wouldn't not stay here again but I will certainly check out other places first. Especially at this price.

Stayed with two friends for a concert. Very clean, front desk was nice and helpful. The hallway was king of loud but only because we were across from the ice machine.