Wonderful stay!

Wonderful stay!

This location was in sad condition. Needs to be updated. The carpet in the hallway was worn and dirty.

This location was in sad condition. Needs to be updated. The carpet in the hallway was worn and dirty.

Hotel had a horrible stench and carpets were filthy. It had an 8.8 rating but was more like a 3.

A one night stay on a road trip with friends. There was a very strong smell inside the hotel but maybe it's the area? We were on the first floor and the carpet to our room looked awful dirty or stained, it made us wonder about our decision but the room was fine. I am not sure I would choose to stay here again.

Hotel had a horrible stench and carpets were filthy. It had an 8.8 rating but was more like a 3.

A one night stay on a road trip with friends. There was a very strong smell inside the hotel but maybe it's the area? We were on the first floor and the carpet to our room looked awful dirty or stained, it made us wonder about our decision but the room was fine. I am not sure I would choose to stay here again.

I stayed at this hotel because my father was in the nearby hospital. Upon entering, I was hit in the face by the foul order of sewage on the first floor. My room was on the fourth floor, and I did not notice the odor inside the room itself. However, on the second night at 3 AM I was awoken by a thick foul smell of sewage in my room that was coming from the drains in the bathroom. It was so bad. I was unable to sleep the rest of the night and first thing in the morning I checked out to go to another hotel. I brought this to the attention of the hotel manager and she did not seem surprised. She said I should have called and they would have sent a maintenance person up to fix the problem. I explained that this is not a problem that a maintenance man will be able to fix . What would you do spray air freshener in my room? the problem is systemic. There is something seriously wrong with this hotel and it will require plumbing professionals or possibly even a civil engineer to diagnose the source of the sewage smell coming through the drains. The problem is somewhere in the infrastructure of the hotel and they really need to get it fixed. In addition, the carpets are disgusting and there are many cosmetic issues throughout. The room itself was not bad until the smell. The breakfast was OK, but I could not eat the second morning due to the bad taste in my mouth. This could be a decent hotel if they fixed those issues and could probably get a higher nightly rate for the investment.

I stayed at this hotel because my father was in the nearby hospital. Upon entering, I was hit in the face by the foul order of sewage on the first floor. My room was on the fourth floor, and I did not notice the odor inside the room itself. However, on the second night at 3 AM I was awoken by a thick foul smell of sewage in my room that was coming from the drains in the bathroom. It was so bad. I was unable to sleep the rest of the night and first thing in the morning I checked out to go to another hotel. I brought this to the attention of the hotel manager and she did not seem surprised. She said I should have called and they would have sent a maintenance person up to fix the problem. I explained that this is not a problem that a maintenance man will be able to fix . What would you do spray air freshener in my room? the problem is systemic. There is something seriously wrong with this hotel and it will require plumbing professionals or possibly even a civil engineer to diagnose the source of the sewage smell coming through the drains. The problem is somewhere in the infrastructure of the hotel and they really need to get it fixed. In addition, the carpets are disgusting and there are many cosmetic issues throughout. The room itself was not bad until the smell. The breakfast was OK, but I could not eat the second morning due to the bad taste in my mouth. This could be a decent hotel if they fixed those issues and could probably get a higher nightly rate for the investment.

Stay was great and hotel staff was amazing. Front desk concierge was absolutely wonderful. Her name is Dakota. Very friendly and accommodating. We would come back again and again.

Carpets needed scrubbing or replaced. One area not to economize is the toilet paper. No one wants it to dissolve while using it. Our bathroom had an odor but I’m not sure why, the staff was very friendly and accommodating.

The hallways need carpets replaced. The room was clean. Bathroom is really small

The room was clean, a/c didn't work very well but I dealt with it.... The hallways stunk like poopoo

Well located

Well located

Starbucks across the street and plenty of bars and restaurants within walking distance

Starbucks across the street and plenty of bars and restaurants within walking distance

Great place to stay, staff were all super nice and sweet, and I really enjoyed the proximity to downtown. Felt safe walking from hotel to downtown area and back, even after the sun set.

Great place to stay, staff were all super nice and sweet, and I really enjoyed the proximity to downtown. Felt safe walking from hotel to downtown area and back, even after the sun set.

Great view of the river

Room was very comfortable on the River side view was great

Room was very comfortable on the River side view was great

The desk clerk sent us to a room that wasn’t ready yet. There was a worker in there fixing things then we had to go back to the desk and tell the guy. And wait for him to find us another room. It was very inconvenient.

The desk clerk sent us to a room that wasn’t ready yet. There was a worker in there fixing things then we had to go back to the desk and tell the guy. And wait for him to find us another room. It was very inconvenient.

Room was cleaner than the rest of the hotel. Hallways, elevators and doors/windows could use a good cleaning!

Room was cleaner than the rest of the hotel. Hallways, elevators and doors/windows could use a good cleaning!

There really is not anything real close to walk to and the river view is not much of a view, it’s more a view of M25.

There really is not anything real close to walk to and the river view is not much of a view, it’s more a view of M25.

The potted flowers are lovely and add a welcoming touch. The carpet in the hallways and stairwells is smelly and stained. John checked us in and apparently failed to activate our key for the duration of our stay, so we were locked out of the back door and our room after a long day at the beach and hauling all our gear in. He blamed someone else for it, rather than apologizing. Also, he did not ask for my ID before he gave me a new key! The rest of the staff we met were friendly and professional, including the second-floor housekeeper and both breakfast room attendees.

The potted flowers are lovely and add a welcoming touch. The carpet in the hallways and stairwells is smelly and stained. John checked us in and apparently failed to activate our key for the duration of our stay, so we were locked out of the back door and our room after a long day at the beach and hauling all our gear in. He blamed someone else for it, rather than apologizing. Also, he did not ask for my ID before he gave me a new key! The rest of the staff we met were friendly and professional, including the second-floor housekeeper and both breakfast room attendees.

Thought toilet was running, clapper stuck possibly in room behind us, 206...BUT WAS OURS..every minute or less it gurgled!! All night. I told staff in morning, at check out. Had hoped for a lake view room, should have asked for one. Bed was wonderful, room a/c not needed, used blanket in closet, as was too cold..tried to chg machine to heat but didn't warm well. 206 had loud night, too, could hear thru walls, till midnight.. drinking, maybe?? Room#204