I like front desk who was great!

I like front desk who was great!

Good location, comfortable room, excellent breakfast choices

Good location, comfortable room, excellent breakfast choices

Average at best. Property is old and needs renovation.

Average at best. Property is old and needs renovation.

Nice hotel, clean rooms and bathrooms. Great breakfast. Unfortunately - there is a large construction, and by some reason they work overnight - so if you would like to hear a sledge hammer from 10pm to 4am - please ask to be in the city facing room :) Again - not a hotel's fault.

Nice hotel, clean rooms and bathrooms. Great breakfast. Unfortunately - there is a large construction, and by some reason they work overnight - so if you would like to hear a sledge hammer from 10pm to 4am - please ask to be in the city facing room :) Again - not a hotel's fault.

It’s time for them to update the funky old carpet in the room. Other than that it was fantastic

It’s time for them to update the funky old carpet in the room. Other than that it was fantastic

Loved my stay. Staff were very friendly and the room was roomy and clean

Loved my stay. Staff were very friendly and the room was roomy and clean

Quit and clean.

Quit and clean.

The suite was ok. The housekeepers need to check the walls in the bathrooms because people with long hair had their hair all over the walls. A bit gross. Also, because our daughter got sick overnight, I asked to have the bed sheets changed out because we had to strip them. Front desk and manager said they don't clean the rooms if only staying 3 nights. But I explained that it was an accident and sheets needed to be changed. They said "no, sorry." They said I could change them myself if I wanted to. Anyhow... this is the first time I've ever been told (at a hotel) that they could not help. They said there was no one available to change sheets (even though there was a housekeeper across the hall from our room). Nonetheless, that put a bad taste in our mouth. Also, remote was not working and overall, an ok stay, but I would not stay here again.

The suite was ok. The housekeepers need to check the walls in the bathrooms because people with long hair had their hair all over the walls. A bit gross. Also, because our daughter got sick overnight, I asked to have the bed sheets changed out because we had to strip them. Front desk and manager said they don't clean the rooms if only staying 3 nights. But I explained that it was an accident and sheets needed to be changed. They said "no, sorry." They said I could change them myself if I wanted to. Anyhow... this is the first time I've ever been told (at a hotel) that they could not help. They said there was no one available to change sheets (even though there was a housekeeper across the hall from our room). Nonetheless, that put a bad taste in our mouth. Also, remote was not working and overall, an ok stay, but I would not stay here again.

Everything about it was good

Everything about it was good

Property was clean and easy to get to suite.

Property was clean and easy to get to suite.

Great location and great property

Great location and great property

Charged for parking even though didn’t park there and told reception on arrival we would not be parking a vehicle there.

Charged for parking even though didn’t park there and told reception on arrival we would not be parking a vehicle there.

Welll- checked in at 3:00 and we were told the room wasnt ready for another hour... waited in my brother in laws room. His AC went out... asked hotel to correct the situation... they came into his room 20 mins later-door left wide open because of the excessive heat that was building in room and we had three kids with us. They threatened us with a $300 fine for marijuana smoke.. which was absurd and insulting- we had children in our room AND the door was left open due to the heat but claimed they "smelled it in the hallway" (San Ramon was on an excessive heat warning) They claimed to have an engineer coming out, as another room also had issues with their AC... we asked that they focus on the AC issue... They left.. no fine btw.. they moved my brother in law into another room.. our room was finally ready... they gave us the keys to the wrong room, discovered after we walked into another guests room.. went back to reception, finally got the right room key.. we were settled around 5:00pm Took kids to pool later that night, we were told the pool closes at 10pm, got kids out by 9:55- Noticed a group of teenage girls were allowed to hangout till 11:00pm.. I stay at residence Inns by marriot often, because theyre great places for families. The room was great, $400 for a two bedroom suite. We had family come back to our room after the Service to look over old family photos. The housekeeper was very sweet.. but the staff at the front need to get some retraining. Do better.

Welll- checked in at 3:00 and we were told the room wasnt ready for another hour... waited in my brother in laws room. His AC went out... asked hotel to correct the situation... they came into his room 20 mins later-door left wide open because of the excessive heat that was building in room and we had three kids with us. They threatened us with a $300 fine for marijuana smoke.. which was absurd and insulting- we had children in our room AND the door was left open due to the heat but claimed they "smelled it in the hallway" (San Ramon was on an excessive heat warning) They claimed to have an engineer coming out, as another room also had issues with their AC... we asked that they focus on the AC issue... They left.. no fine btw.. they moved my brother in law into another room.. our room was finally ready... they gave us the keys to the wrong room, discovered after we walked into another guests room.. went back to reception, finally got the right room key.. we were settled around 5:00pm Took kids to pool later that night, we were told the pool closes at 10pm, got kids out by 9:55- Noticed a group of teenage girls were allowed to hangout till 11:00pm.. I stay at residence Inns by marriot often, because theyre great places for families. The room was great, $400 for a two bedroom suite. We had family come back to our room after the Service to look over old family photos. The housekeeper was very sweet.. but the staff at the front need to get some retraining. Do better.

Excellent breakfast!!

Excellent breakfast!!

Very spacious rooms.

Very spacious rooms.

all good

all good