We came to celebrate Thanksgiving wirh our family who lives in Sparks but doesnt have enough beds. We had our granddaughter come back to the hotel with us and enjoyed the pool. The next night we celebrated our anniversary and ate at Anthony's. The whole trip was fantastic!

We came to celebrate Thanksgiving wirh our family who lives in Sparks but doesnt have enough beds. We had our granddaughter come back to the hotel with us and enjoyed the pool. The next night we celebrated our anniversary and ate at Anthony's. The whole trip was fantastic!

Pool and hot tub water needs to be checked more often. Water is nasty and may make you sick

Pool and hot tub water needs to be checked more often. Water is nasty and may make you sick

when I first check in offer rm 415 go to the room it was not clean very disappointed waste of my time got a clean room 519 then ask for room service on friday was done then ask for room service saturday not done had to ask three times on saturday finally it was done at 7pm saturday night

when I first check in offer rm 415 go to the room it was not clean very disappointed waste of my time got a clean room 519 then ask for room service on friday was done then ask for room service saturday not done had to ask three times on saturday finally it was done at 7pm saturday night

As soon as i got there i got in line to check in . I waited about 3 minutes as two employees are in front desk chatting it up . No help i go to kiosk . It doesnt take my ID. I go back to check in and no one there wait another 4 minutes standing there no one comes out to help . Finally a worker gets out of back area and goes to talk to another lady on left side who is on a desk and no one can see her. I ask the employee if i can get assitance and ahe says to go with thw other lady sitting.. remember we are here to visit and have been sitting in car several hours tired . And stil room is all dusty .

As soon as i got there i got in line to check in . I waited about 3 minutes as two employees are in front desk chatting it up . No help i go to kiosk . It doesnt take my ID. I go back to check in and no one there wait another 4 minutes standing there no one comes out to help . Finally a worker gets out of back area and goes to talk to another lady on left side who is on a desk and no one can see her. I ask the employee if i can get assitance and ahe says to go with thw other lady sitting.. remember we are here to visit and have been sitting in car several hours tired . And stil room is all dusty .

It was amazing Loved it and great customer service

Room was a little outdated but clean. No microwave. Sheets had stains and pillows had stains. Not sure if they were even changed from previous person.

It was amazing Loved it and great customer service

Room was a little outdated but clean. No microwave. Sheets had stains and pillows had stains. Not sure if they were even changed from previous person.

The front desk was amazing. I had a medical problem and they were very helpful especially the 3 to 5 shift. The 7 to 11 front desk shift especially Danielle was great

Nice hotel, but not up to standards when Johnny was around

The room was clean. The hot water pressure was awesome! No complaints. They got rid of tbone special. Hot tub and pool was nice too. Food was market price.

The room was clean. The hot water pressure was awesome! No complaints. They got rid of tbone special. Hot tub and pool was nice too. Food was market price.

Nice hotel, but not up to standards when Johnny was around

We were in town for a horse roping event. The Nugget was the host hotel. We had a huge group with us and over all we had a great stay! First thing I would say is staff was very polite, helpful, and friendly. Even when you would pass them in the hall you were greeted with a friendly hello. The only place we encountered rudeness from was the bar tender at the small bar by the front lobby. My wife was meeting friends there. She sat down and waited forever to be waited on. The bar tender waited on many others during that time including those that came and sat down after her. She walked right by her every time as if she wasn’t there even though she tried to flag her (bar tender) down. When she finally said in a more loud voice…excuse me can I get… Bar tender turned and gave her a nasty look like how dare you. Then said well do you have an ID? My wife already had it ready since even though my wife is way older she does look young. Bar tender checked it, took her ordered, gave her a drink and said here. She never came back for her to order more so my wife and her friends just left. Other then there all other staff was great! The pool there is great! Kids enjoyed the pool and arcade. Some down sides was no room service and we stood in line for a long time at the café for breakfast. Food was good though. Rooms could be better cleaned. Bedding and towels were clean but door handles, doors and parts of counters needed some more cleaning. But wasn’t awful. Would definitely stay again!

We were in town for a horse roping event. The Nugget was the host hotel. We had a huge group with us and over all we had a great stay! First thing I would say is staff was very polite, helpful, and friendly. Even when you would pass them in the hall you were greeted with a friendly hello. The only place we encountered rudeness from was the bar tender at the small bar by the front lobby. My wife was meeting friends there. She sat down and waited forever to be waited on. The bar tender waited on many others during that time including those that came and sat down after her. She walked right by her every time as if she wasn’t there even though she tried to flag her (bar tender) down. When she finally said in a more loud voice…excuse me can I get… Bar tender turned and gave her a nasty look like how dare you. Then said well do you have an ID? My wife already had it ready since even though my wife is way older she does look young. Bar tender checked it, took her ordered, gave her a drink and said here. She never came back for her to order more so my wife and her friends just left. Other then there all other staff was great! The pool there is great! Kids enjoyed the pool and arcade. Some down sides was no room service and we stood in line for a long time at the café for breakfast. Food was good though. Rooms could be better cleaned. Bedding and towels were clean but door handles, doors and parts of counters needed some more cleaning. But wasn’t awful. Would definitely stay again!

We were there for our 2nd concert. The first was an outside and this was in the ballroom! It was a road trip from the valley to Reno but we had a great time!!

We were there for our 2nd concert. The first was an outside and this was in the ballroom! It was a road trip from the valley to Reno but we had a great time!!

Over all a good stay exept a pool area with some very uncoutious guests

Over all a good stay exept a pool area with some very uncoutious guests

On-site food was not great, run was super comfy and quiet

On-site food was not great, run was super comfy and quiet

The bath tub was dirty

The bath tub was dirty

The jacuzzi had not been cleaned.. Also had to move rooms because of a faulty jacuzzi

The jacuzzi had not been cleaned.. Also had to move rooms because of a faulty jacuzzi

When we arrived there was a software issue which I totally understand. We waited in line about an hour to get taken over to the VIP area to check in. When I was checking in the lady was extremely unprofessional. She didn't give me a total she just asked for my bank card. My booking said it was going to be a 89 charge at check in which was fine. My card was declined and the lady yelled it (how embarrassing) I told her there was no way it was declind and it must be their system. She had me scan my card 4 more times and yelled the same thing again it must be your bank account not our system. I asked her how much it was and she said she was charging $164 each room 328 total I was okay with the deposit but I wasn't made aware of it being it was our first time there. After several attempts the machine accepts my card. Again, it had to be something with their card machine since their system was just down. I informed her she was rude and that I didn't need to be talked to like that she never once apologized. Not knowing my card was going to be charged 328 was a little shocking to start the weekend out. I called front desk and let them know as well my experience and yet nothing to make my stay better. It put us in a mood where we didnt even want to stay there. The hotel room had dead bugs on the bathroom floor, the shower head sprayed water ALL over the bathroom when we took a shower.

Used kiosk twice to check in, had to then wait in line to get keys, then keys didn’t work and had to come back down to the desk and wait in line again. Was charged the incorrect amount at hotel.

It was a really comfortable stay