It was clean and a good location for a family wedding. Basic Hilton and an older hotel.

It was clean and a good location for a family wedding. Basic Hilton and an older hotel.

The room smelled very musty. The HVAC didn't work - had to call for service to get it running. The pool and spa were covered with bugs, and there was no net available for us to remove them. Breakfast was VERY expensive - much cheaper to get at a local restaurant. It should be complementary given the price paid for the room. Parking was not free for guests - pretty petty. I was not impressed with the Hilton.

The room smelled very musty. The HVAC didn't work - had to call for service to get it running. The pool and spa were covered with bugs, and there was no net available for us to remove them. Breakfast was VERY expensive - much cheaper to get at a local restaurant. It should be complementary given the price paid for the room. Parking was not free for guests - pretty petty. I was not impressed with the Hilton.

Hidden gem. Peaceful and relaxing. Ate grilled cheese and some wine by the fire. Hot tub could be hotter, but enjoyed it non the less along with a dip in the pool. Great stay and will come again.

Hidden gem. Peaceful and relaxing. Ate grilled cheese and some wine by the fire. Hot tub could be hotter, but enjoyed it non the less along with a dip in the pool. Great stay and will come again.

Great service and friendly staff. Could to with a good spruce up. Food was good if a little pricey

Great service and friendly staff. Could to with a good spruce up. Food was good if a little pricey

Typically, we love this hotel, our go to place anytime we are near or in Santa Cruz… Unfortunately, our last stay was challenging. First, the air didn’t work, the thermometer stayed at 73 to 74°, three requests later, a technician came out and said we should feel the difference which we never did, the room was hot and stuffy, 2nd, the hot tub was lukewarm at best, apparently they had some issues, we understand, but still disappointed we couldn’t use the hot tub, glasses in the room were dirty, and our lampshade looked like someone threw up on it, they turned it around to hide it so we took pictures and informed staff it wasn’t us that did that to he lampshade! Asuming they were just having a really bad day/week/months because we typically stay there all the time and love the place, the assistant manager offered to credit us $200 for our inconvenience, which was very nice of him, we will give this place a try again as typically we’d love it there… I guess every hotel has its bad days/weeks.

Typically, we love this hotel, our go to place anytime we are near or in Santa Cruz… Unfortunately, our last stay was challenging. First, the air didn’t work, the thermometer stayed at 73 to 74°, three requests later, a technician came out and said we should feel the difference which we never did, the room was hot and stuffy, 2nd, the hot tub was lukewarm at best, apparently they had some issues, we understand, but still disappointed we couldn’t use the hot tub, glasses in the room were dirty, and our lampshade looked like someone threw up on it, they turned it around to hide it so we took pictures and informed staff it wasn’t us that did that to he lampshade! Asuming they were just having a really bad day/week/months because we typically stay there all the time and love the place, the assistant manager offered to credit us $200 for our inconvenience, which was very nice of him, we will give this place a try again as typically we’d love it there… I guess every hotel has its bad days/weeks.

All good. No complaints.

All good. No complaints.

Insanely good… excellent staff, housekeeping, food service and overall cleanliness. Thanks Hilton!

Everything was great!

Fabulous place! Delicious dinner at restaurant and breakfast buffet was lovely. We enjoyed the pool and hot tub also. Property was spotless, modern, friendly staff, beautiful location. Definitely a place I'll return to in the future.

Fabulous place! Delicious dinner at restaurant and breakfast buffet was lovely. We enjoyed the pool and hot tub also. Property was spotless, modern, friendly staff, beautiful location. Definitely a place I'll return to in the future.

Toilet had issues running, on level one was damp and musty, bed was firm

Front desk, restaurant and housekeeping staff were all top notch! Made our stay amazing.

The staff was very friendly

This is a beautiful property, and we were very excited to arrive. The rooms, upkeep and facilities did not disappoint. We loved the pool area. However, arriving in the evening to be met with massive parking signs telling you that all customers need to pay for parking at a facility with no parking shortage at all, feels like a shameless money grab for a Hilton property. This was not well referenced on the booking sites. It detracts from all the other great things, and even though we loved the hotel, this parking fee issue is something that will prevent us from coming back since comparable hotels do not charge for parking in the area.

Very nice. All around.

Very nice. All around.

Everything was great until i saw my ac vent had mold all inside of it even though this was supose to be an allergy free room. They moved us to another room but not alergin free room. Tried to get my extra money back because i paid extra for the alergin room. They said they gave us a balcony instead and thats an upgrade. Overall they didnt seem like they cared to much about the mold. The bar area is great and the staff is amazing.

Everything was great until i saw my ac vent had mold all inside of it even though this was supose to be an allergy free room. They moved us to another room but not alergin free room. Tried to get my extra money back because i paid extra for the alergin room. They said they gave us a balcony instead and thats an upgrade. Overall they didnt seem like they cared to much about the mold. The bar area is great and the staff is amazing.

Charged for outdoor parking. There was ample parking at the facility and no observable reason for this up charge. Seemed everything was an up charge, no coffee in the room so had to be purchased in the restaurant. Other hotels provide coffee and water.

Charged for outdoor parking. There was ample parking at the facility and no observable reason for this up charge. Seemed everything was an up charge, no coffee in the room so had to be purchased in the restaurant. Other hotels provide coffee and water.

All in all a very nice night. Just a bit of early morning (pre-dawn) noise from room above.

Close to parks and travel

Close to parks and travel

Everything was amazing except for the Jacuzzi, which was lukewarm. That’s why you lost one star

Room was not cleaned well.

Everything was amazing except for the Jacuzzi, which was lukewarm. That’s why you lost one star