Renaissance Lucerne Hotel
Hotel in Lucerne
2 guests · 1 bedroom · 1 bath
Reasons to book
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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About this hotel
Luxury hotel with a 24-hour fitness center and a 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning.
Change of bedsheets is available on request.
Renaissance Lucerne Hotel offers 87 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.
Recreational amenities at the hotel include a 24-hour fitness center.
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning.
Change of bedsheets is available on request.
Renaissance Lucerne Hotel offers 87 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested.
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Balcony or Patio
TV
Map of Lucerne
Available Rooms
Deluxe Room, 1 King Bed
Beds not specified • 269 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Room, 1 King Bed
Beds not specified • 205 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Room, 1 King Bed
Beds not specified • 237 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Junior Suite, 1 King Bed
Beds not specified • 334 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 1 Queen Bed
Beds not specified • 194 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Reviews
2.0
Decor and furniture in less than typical price range of this room, but the room was clean. Heater did not work and needed portable heater. Breakfast at the restaurant was excellent as well as proximity to the train station
2.0
Decor and furniture in less than typical price range of this room, but the room was clean. Heater did not work and needed portable heater. Breakfast at the restaurant was excellent as well as proximity to the train station
4.0
The hotel was in a good location. It was overpriced for what the hotel offered.
4.0
The hotel was in a good location. It was overpriced for what the hotel offered.
5.0
Great location
5.0
Great location
1.0
Horrible service. We booked the reinsurance and we were moved to a different hotel.
1.0
Horrible service. We booked the reinsurance and we were moved to a different hotel.
2.0
Nice hotel, but very small rooms. Clean, good food
2.0
Nice hotel, but very small rooms. Clean, good food
1.0
I recently stayed at this so-called “5-star” hotel, and it was nothing short of a nightmare. The online description is utterly misleading. Here’s why:
First, there are no restaurant services or any form of food available. For a hotel that claims to be 5-star, this is unacceptable. The hours of operation for anything remotely service-related are bizarre and highly inconvenient. You can’t even get basic amenities like water; there’s no way to ask for it, and the room has a small, empty fridge with no bottled water provided.
The room itself was ugly and uncomfortable. There was no air conditioning control, and I suspect there wasn’t even AC, just a barely functional fan. This made for a very uncomfortable stay, especially during the warmer parts of the day.
Moreover, the staff was unprofessional and unhelpful. They certainly did not provide the level of service one would expect from a 5-star establishment. Their attitude and service were more fitting for a 1-star motel.
Overall, this hotel is a huge disappointment. It’s not even worthy of a single star. I would not recommend it to anyone. Save your money and stay somewhere that actually meets its advertised standards.
1.0
I recently stayed at this so-called “5-star” hotel, and it was nothing short of a nightmare. The online description is utterly misleading. Here’s why:
First, there are no restaurant services or any form of food available. For a hotel that claims to be 5-star, this is unacceptable. The hours of operation for anything remotely service-related are bizarre and highly inconvenient. You can’t even get basic amenities like water; there’s no way to ask for it, and the room has a small, empty fridge with no bottled water provided.
The room itself was ugly and uncomfortable. There was no air conditioning control, and I suspect there wasn’t even AC, just a barely functional fan. This made for a very uncomfortable stay, especially during the warmer parts of the day.
Moreover, the staff was unprofessional and unhelpful. They certainly did not provide the level of service one would expect from a 5-star establishment. Their attitude and service were more fitting for a 1-star motel.
Overall, this hotel is a huge disappointment. It’s not even worthy of a single star. I would not recommend it to anyone. Save your money and stay somewhere that actually meets its advertised standards.
2.5
Amazing customer service Everything was great 😊
2.5
Amazing customer service Everything was great 😊
2.0
Receptionist was rude.
2.0
Receptionist was rude.
2.5
It was very comfortable and relaxing.
2.5
It was very comfortable and relaxing.
3.0
Very basic but close to the Chapel bridge.
3.0
Very basic but close to the Chapel bridge.
2.0
Overall, a good place to stay. For the price, I expected a little more in terms of elegance and luxury, but I can't think of a single complaint. The front desk and all hotel staff were very helpful and friendly. The location was extremely convenient with the train station just being less than a 5 minute walk away.
2.0
Overall, a good place to stay. For the price, I expected a little more in terms of elegance and luxury, but I can't think of a single complaint. The front desk and all hotel staff were very helpful and friendly. The location was extremely convenient with the train station just being less than a 5 minute walk away.
2.5
Great hotel and fantastic breakfast as well
2.5
Great hotel and fantastic breakfast as well
5.0
Very friendly staff who advises the best way to eat and travel
5.0
Very friendly staff who advises the best way to eat and travel
2.0
Room air conditioning unit was not cooling enough and moldy at the vent. Not expected from a five star hotel. Despite notifying reception nothing was done except for a thank you for notifying us. Will never stay there again.
2.0
Room air conditioning unit was not cooling enough and moldy at the vent. Not expected from a five star hotel. Despite notifying reception nothing was done except for a thank you for notifying us. Will never stay there again.
1.0
Our stay at the Renaissance was very disappointing overall.
The good:
- Location is excellent
- Front desk staff is polite
The bad:
- No bottled water in the room and 9chf per bottle if you ask for it at reception
- No Do Not Disturb sign in our room, and had to deal with housekeeping knocking and asking them to come back later. Asked the front desk for a DND sign but never got one.
- Excessive noise from the hallways and of doors being slammed shut constantly
- Body wash ran out and wasn't refilled during our stay, and the trash can wasn't emptied on one of the days either. Also found hair that didn't belong to us in the bathroom.
I believe the Renaissance hotel can and should do much better, and I'll be searching for a different hotel next time I visit Lucerne.
1.0
Our stay at the Renaissance was very disappointing overall.
The good:
- Location is excellent
- Front desk staff is polite
The bad:
- No bottled water in the room and 9chf per bottle if you ask for it at reception
- No Do Not Disturb sign in our room, and had to deal with housekeeping knocking and asking them to come back later. Asked the front desk for a DND sign but never got one.
- Excessive noise from the hallways and of doors being slammed shut constantly
- Body wash ran out and wasn't refilled during our stay, and the trash can wasn't emptied on one of the days either. Also found hair that didn't belong to us in the bathroom.
I believe the Renaissance hotel can and should do much better, and I'll be searching for a different hotel next time I visit Lucerne.
2.0
Very expensive hotel and not well kept
2.0
Very expensive hotel and not well kept
4.0
Clean property in good location
4.0
Clean property in good location
5.0
Property was easily walkable to Chapel Bridge and Allstadt. Nice park and multiple good restaurants nearby. The staff were very welcoming and went overboard in helping us get familiar with the area.
Highly recommend.
5.0
Property was easily walkable to Chapel Bridge and Allstadt. Nice park and multiple good restaurants nearby. The staff were very welcoming and went overboard in helping us get familiar with the area.
Highly recommend.
1.5
First time visiting Luzern. Booked the studio suite. Parking is difficult but the check in staff helped a lot. Great staff!! Room was spacious but very uncomfortable furniture and a tiny, tiny bathroom. Stand up shower has no door so water goes everywhere. Ugh, not for me.
1.5
First time visiting Luzern. Booked the studio suite. Parking is difficult but the check in staff helped a lot. Great staff!! Room was spacious but very uncomfortable furniture and a tiny, tiny bathroom. Stand up shower has no door so water goes everywhere. Ugh, not for me.
4.0
Downtown great but no water in room
4.0
Downtown great but no water in room
FAQs
How much does this hotel cost compared to others in Lucerne?
The average price for a rental in Lucerne is $117 per night. This rental is $146 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Renaissance Lucerne Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Renaissance Lucerne Hotel. Enjoy the water!
Is Renaissance Lucerne Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Renaissance Lucerne Hotel?
We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony or patio.
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