I had a wonderful trip to Sevier County but came home to a bad surprise. The hotel over-billed me and refused to acknowledge their obvious error. Their refusal meant that I spent many hours trying to resolve this with OneKey, Hilton, and my credit card.

I had a wonderful trip to Sevier County but came home to a bad surprise. The hotel over-billed me and refused to acknowledge their obvious error. Their refusal meant that I spent many hours trying to resolve this with OneKey, Hilton, and my credit card.

The room smelled like there was an animal living in there before we arrived like manure or there was a litter box in there for a long time. The ice machine on our floor was out of order and the snack machine was empty

The room smelled like there was an animal living in there before we arrived like manure or there was a litter box in there for a long time. The ice machine on our floor was out of order and the snack machine was empty

Very friendly staff and very conveniently located.

Our room waa clean and well maintained but obviously had a heavy smoker in it. The residual smell of stale cigarettes. Leaving windows open or replacing air folters would help The staff was amazing

Our room waa clean and well maintained but obviously had a heavy smoker in it. The residual smell of stale cigarettes. Leaving windows open or replacing air folters would help The staff was amazing

The bathroom floors were very dirty. Using the towel to dry the floor after the shower the towel was brown. The shower was very slick kind of dangerous, and was not the cleanest as well. The beds were very firm

The bathroom floors were very dirty. Using the towel to dry the floor after the shower the towel was brown. The shower was very slick kind of dangerous, and was not the cleanest as well. The beds were very firm

Very clean. Pleasant staff. Decent free breakfast

Very clean. Pleasant staff. Decent free breakfast

Always happy with Hampton inns

This is an average hotel in a good place on our trip. The service was congenial and very good

Always happy with Hampton inns

This is an average hotel in a good place on our trip. The service was congenial and very good

Not very accommodating. I had emailed and called before arrival asking if there’s anyway for early check in (expressed we were willing to pay extra). They said there is no way to have early check in because their maids do not get done until about 2, but offered me to pay for another night before our arrival so they would be available the morning we came to town. Which makes no sense? If you have the two rooms ready the night before why wouldn’t you the day of, especially if I am willing to pay an extra fee to check in early? They also weren’t able to get the two rooms we purchased next to each other. We were willing to change from king to queens but it wasn’t offered or other options weren’t made available, just told “no, no way we are able to do that”. Our rooms were dirty. The tile in the room looked like it had dried dirt all over it. The shower had black curly hairs all over and orange stuff all around the edges. Looked like there was water damage next to the shower door. Our sheets had black hairs all in them. I woke up with two new bug bites. Breakfast had standing water in the eggs. Disappointed in this place.

Not very accommodating. I had emailed and called before arrival asking if there’s anyway for early check in (expressed we were willing to pay extra). They said there is no way to have early check in because their maids do not get done until about 2, but offered me to pay for another night before our arrival so they would be available the morning we came to town. Which makes no sense? If you have the two rooms ready the night before why wouldn’t you the day of, especially if I am willing to pay an extra fee to check in early? They also weren’t able to get the two rooms we purchased next to each other. We were willing to change from king to queens but it wasn’t offered or other options weren’t made available, just told “no, no way we are able to do that”. Our rooms were dirty. The tile in the room looked like it had dried dirt all over it. The shower had black curly hairs all over and orange stuff all around the edges. Looked like there was water damage next to the shower door. Our sheets had black hairs all in them. I woke up with two new bug bites. Breakfast had standing water in the eggs. Disappointed in this place.

This is a beautiful property. Remodeled, nice finishing touches. Welcoming to pup. Highly recommend.

This is a beautiful property. Remodeled, nice finishing touches. Welcoming to pup. Highly recommend.

Great place to stay! Beds nice and soft. nice quiet time.

Great place to stay! Beds nice and soft. nice quiet time.

Great cookies! We love Marsha friendly service.

Great cookies! We love Marsha friendly service.

All the staff were super friendly and helpful, the women in the evening were very accommodating and sweet, as was the one in the morning. Bed was very comfortable, good coffee and the breakfast was very good too. The only issue i had was that one of the bath towels was still pretty dirty.

All the staff were super friendly and helpful, the women in the evening were very accommodating and sweet, as was the one in the morning. Bed was very comfortable, good coffee and the breakfast was very good too. The only issue i had was that one of the bath towels was still pretty dirty.

Check in was great and the hospitality service was awesome! Friendly, helpful and just an overall great experience. The hotel is pet friendly and that made everything easier on our trip.

Nice place to stay with dogs. Great breakfast. I tried to get housekeeping to refill the shampoo and lotion but they never did. Changed my bath towels and left the dirty ones in a pile.

Check in was great and the hospitality service was awesome! Friendly, helpful and just an overall great experience. The hotel is pet friendly and that made everything easier on our trip.

Nice place to stay with dogs. Great breakfast. I tried to get housekeeping to refill the shampoo and lotion but they never did. Changed my bath towels and left the dirty ones in a pile.

Nice friendly place. Good breakfast, clean pool area and chocolate chip cookies are waiting for you on arrival.

Nice friendly place. Good breakfast, clean pool area and chocolate chip cookies are waiting for you on arrival.

It was a good stay, super nice room and staff.