We have stayed at this hotel in the past and loved it. We still love its charm and old time feel. The location, the amenities - gym and breakfast are wonderful. However, the room we were booked was not. It was like a cave. It had a window, that had curtains and was frosted, but it looked out to the dark hallway, not outside. In addition, the shower was half size. It was also noisy outside the room as it was right next to the elevator. For the cost, it was not worth it this time. We will stay at some of the other downtown hotel next time we visit family in Rome GA.

I was in a room next to the busy roadway and ice machine and it was like a nightmare. To even have a room that guarantees loud and disruptive to rest and comfort should not ever offered in any situation. Such a disappointment!!

I was in a room next to the busy roadway and ice machine and it was like a nightmare. To even have a room that guarantees loud and disruptive to rest and comfort should not ever offered in any situation. Such a disappointment!!

We were put in a room that had no window in an old part of the building. When we called down to change rooms the lady at the front desk said, yes, I did place you in a crappy room, if you bring all your luggage down, I’ll place you in a new room with a Riverview. This was at 12 AM and the men in front of us had just been placed in a Riverview room. We had to take all our luggage back downstairs, we were really tired after driving in from the Atlanta airport, and I had a child with me. We then had to take all of our luggage up to a totally different part of the hotel and found out we were put In a Riverview room, that had a view of a bridge on a very busy street so all we could hear was street noise the entire night. The first two nights we could hear TVs blasting from rooms. The walls are very thin. The cleaning ladies did not make the bed every day. They would come in and take clothes that were on the floor and throw them on the bed. But then not make the bed. The carpet in the room were worn and especially in the hall were dirty and covered in stains. After the fourth night of not being able to sleep because of the traffic noise, we asked to move down the hall to a room that was quiet. Then the hotel charged us $70 extra night to be in the exact same room, same bed size, just five doors down. so then we had to deal with that invoice. I would not recommend staying here. There is a new Marriott on the river that has exact same access to Broad Street. Stay there instead

We were put in a room that had no window in an old part of the building. When we called down to change rooms the lady at the front desk said, yes, I did place you in a crappy room, if you bring all your luggage down, I’ll place you in a new room with a Riverview. This was at 12 AM and the men in front of us had just been placed in a Riverview room. We had to take all our luggage back downstairs, we were really tired after driving in from the Atlanta airport, and I had a child with me. We then had to take all of our luggage up to a totally different part of the hotel and found out we were put In a Riverview room, that had a view of a bridge on a very busy street so all we could hear was street noise the entire night. The first two nights we could hear TVs blasting from rooms. The walls are very thin. The cleaning ladies did not make the bed every day. They would come in and take clothes that were on the floor and throw them on the bed. But then not make the bed. The carpet in the room were worn and especially in the hall were dirty and covered in stains. After the fourth night of not being able to sleep because of the traffic noise, we asked to move down the hall to a room that was quiet. Then the hotel charged us $70 extra night to be in the exact same room, same bed size, just five doors down. so then we had to deal with that invoice. I would not recommend staying here. There is a new Marriott on the river that has exact same access to Broad Street. Stay there instead

Great location and the staff is very nice. The beds are very comfortable and the shower pressure is amazing. The rooms could use an update, especially the carpet.

Great location and the staff is very nice. The beds are very comfortable and the shower pressure is amazing. The rooms could use an update, especially the carpet.

A wonderful overnight stay in the town we got married in 10,000 days ago!

A wonderful overnight stay in the town we got married in 10,000 days ago!

Loved this hotel so much. It’s unique and the rooms are the absolute best. Clean and accommodating. Staff was super helpful and friendly. Loved it.

Loved this hotel so much. It’s unique and the rooms are the absolute best. Clean and accommodating. Staff was super helpful and friendly. Loved it.

Nice location next to the river and in downtown.

Nice location next to the river and in downtown.

Front desk staff was super welcoming, loved the character of the hotel, lots of restaurants within walking distance, can't recommend hotel enough.

Front desk staff was super welcoming, loved the character of the hotel, lots of restaurants within walking distance, can't recommend hotel enough.

Nice clean hotel. Staff is nice. Wheelchair was broken unfortunately. The food in restaurant is good but service needs a little improvement. Breakfast woman was very nice and front desk staff were lovely.

Nice clean hotel. Staff is nice. Wheelchair was broken unfortunately. The food in restaurant is good but service needs a little improvement. Breakfast woman was very nice and front desk staff were lovely.

Will definitely be staying here again 10/10

Always a go to when we stay in Rome. Very convenient and love the restaurant and bar!

Will definitely be staying here again 10/10

Always a go to when we stay in Rome. Very convenient and love the restaurant and bar!

Great hotel and very nice restaurant. Very clean and very nice staff!

Was amazing! Except the balcony is unusable due to the spider webs. I walked out and was attacked my spider webs in my hair. I asked them to deal with the webs -they did but the next day and everyday I couldn’t use it because of the spider webs. My 5 year old neice had to be told ‘no’ because I was afraid she may get bit by a spider. I asked for a ‘river view’ after the lights in my couch suite didn’t work and it just screamed OLD! There is no view of the ‘river’ due to the massive amount of trees blocking the view. One day the housekeeping staff caught me as I was leaving thru the side entrance and asked if I needed anything? I said washcloths. When I returned the washcloths were on the kitchen sink and the dirty towels were still on the floor and the bed was unmade. Not sure why that happened. I guess in my haste to leave I was supposed to tell her everything I expected. the bar was never open and I felt like I paid for a faux hotel experience. The only benefit was the idea of a almost 5 star hotel.

Was amazing! Except the balcony is unusable due to the spider webs. I walked out and was attacked my spider webs in my hair. I asked them to deal with the webs -they did but the next day and everyday I couldn’t use it because of the spider webs. My 5 year old neice had to be told ‘no’ because I was afraid she may get bit by a spider. I asked for a ‘river view’ after the lights in my couch suite didn’t work and it just screamed OLD! There is no view of the ‘river’ due to the massive amount of trees blocking the view. One day the housekeeping staff caught me as I was leaving thru the side entrance and asked if I needed anything? I said washcloths. When I returned the washcloths were on the kitchen sink and the dirty towels were still on the floor and the bed was unmade. Not sure why that happened. I guess in my haste to leave I was supposed to tell her everything I expected. the bar was never open and I felt like I paid for a faux hotel experience. The only benefit was the idea of a almost 5 star hotel.

Wonderful hotel!

Love staying here it never disappoints!

Love staying here it never disappoints!

Close to everything to do in Rome! Great location!

Close to everything to do in Rome! Great location!

Some noise from the bedroom above, but otherwise a perfect stay - great location and friendly and helpful staff.

Some noise from the bedroom above, but otherwise a perfect stay - great location and friendly and helpful staff.

Very pleasant stay at a lovely hotel. Staff all very friendly and helpful. Would definitely stay here again if there's a need to overnight in Rome, GA.