The Internet didn't work and the pool was closed and breakfast was a joke I would like a refund of half my money the staff was very rude the TV didn't work they had to fix it the ceiling n was had water damage and needs painting

The Internet didn't work and the pool was closed and breakfast was a joke I would like a refund of half my money the staff was very rude the TV didn't work they had to fix it the ceiling n was had water damage and needs painting

Awful!! Upon checking in there was a sign reading, “Pool Closed.” I was unaware there was a pool closure when booking. After checking in even though I was upset about the pool closure, I arrived to my room. The fireplace and tv remotes would not connect. I went to the receptionist explaining the problems I was having he became maintenance and tried to fix it himself. He brought in another cable box and was unable to connect it to the tv. He changed my room and when I arrived to my new room hoping to relax, the fireplace still did not work and there was no toilet seat cover on the toilet I was very dissatisfied. I explained to the receptionist that the fireplace did not work and his reponse was they do not work they are only for display. I wanted to cancel and get a refund which I was denied the receptionist explained there is a 5 minute window to cancel when first arriving. I was forced to stay and the following morning I checked out as soon as possible and waited to speak to the manager to only receive a 25% refund. I had gotten the room with the jetted tub and paid extra and I did not even feel comfortable to use it. Horrible experience I do not recommend this hotel! Snack room was not up to par with other hotels.

Awful!! Upon checking in there was a sign reading, “Pool Closed.” I was unaware there was a pool closure when booking. After checking in even though I was upset about the pool closure, I arrived to my room. The fireplace and tv remotes would not connect. I went to the receptionist explaining the problems I was having he became maintenance and tried to fix it himself. He brought in another cable box and was unable to connect it to the tv. He changed my room and when I arrived to my new room hoping to relax, the fireplace still did not work and there was no toilet seat cover on the toilet I was very dissatisfied. I explained to the receptionist that the fireplace did not work and his reponse was they do not work they are only for display. I wanted to cancel and get a refund which I was denied the receptionist explained there is a 5 minute window to cancel when first arriving. I was forced to stay and the following morning I checked out as soon as possible and waited to speak to the manager to only receive a 25% refund. I had gotten the room with the jetted tub and paid extra and I did not even feel comfortable to use it. Horrible experience I do not recommend this hotel! Snack room was not up to par with other hotels.

I was supposedly had a Jacuzzi room that nothing worked I had to leave shortly after I got there very disappointed.

I was supposedly had a Jacuzzi room that nothing worked I had to leave shortly after I got there very disappointed.

Was in a not so great neighborhood and tv did t work remote didn’t work. No cable no wifi hallways were nasty and stairwell room was ok

Was in a not so great neighborhood and tv did t work remote didn’t work. No cable no wifi hallways were nasty and stairwell room was ok