The worst experience I have ever had at a hotel. Lost my money. I got Nothing for my money. Did not stay and would not recommend. No refund. Just a bed. No chair. No front desk, just a table to check in. A real mess AWFUL!!!!! And I did not feel safe!

Staff excellent. Property needs work but its worth the money. Definitely will return.

Definitely needs some upgrades, overall decent experience! Pool is great, beach is steps away, and lots of restaurants within walking distance!

Definitely needs some upgrades, overall decent experience! Pool is great, beach is steps away, and lots of restaurants within walking distance!

The staff was amazing. The beach club has the best food !!! But they need to update the facilities.

The staff was amazing. The beach club has the best food !!! But they need to update the facilities.

The room was clean and we had a beautiful view of the ocean and the beach. What a way to wake up. They have a nice bar and restaurant downstairs by the pool. Don’t forget to get a massage down on the beach.

Perfect

The room was clean and we had a beautiful view of the ocean and the beach. What a way to wake up. They have a nice bar and restaurant downstairs by the pool. Don’t forget to get a massage down on the beach.

Perfect

It is a very clean place, beach front for the price with cozy restaurants around.

It is a very clean place, beach front for the price with cozy restaurants around.

Ok excepted no wifi

Ok excepted no wifi

The staff were very friendly but the pictures are a little misleading. The hotel could do with redecorating as the paint was peeling off around the hotel and in our bedroom. Frustratingly the wifi also doesn’t work at the hotel or the beach club. We did enjoy our stay but with fresh paint and working wifi it would have been great.

The staff were very friendly but the pictures are a little misleading. The hotel could do with redecorating as the paint was peeling off around the hotel and in our bedroom. Frustratingly the wifi also doesn’t work at the hotel or the beach club. We did enjoy our stay but with fresh paint and working wifi it would have been great.

I like the beach amd the location

I like the beach amd the location

Very poor property but the staff is nice!

Very poor property but the staff is nice!

Poor water pressure and there was always a sewer smell in the bathroom. The place was clean and staff very pleasant. The hotel is pretty basic but a great price!

Poor water pressure and there was always a sewer smell in the bathroom. The place was clean and staff very pleasant. The hotel is pretty basic but a great price!

Parking and the front street full of holes and water government of puerto Morelos got a fix the streets

Parking and the front street full of holes and water government of puerto Morelos got a fix the streets

I liked that it was a beachfront hotel. Also the restaurant has very good food.

I liked that it was a beachfront hotel. Also the restaurant has very good food.

The room was very poor,the security of the room was very bad and the curtains were in bad condition .

The room was very poor,the security of the room was very bad and the curtains were in bad condition .

The location was good as it had easy access to the beach with lunges and access to another hotel with a good restaurant. It was close enough to walk to town and shop. Also there was very good shampoo and conditioner. The reason I gave it a poor rating is that the room smelled moldy which I am sensitive to, the mattress was terrible and it was impossible to keep the bathroom floor dry when showering. The staff did not help me move to another room and seemed overall disinterested in improving my experience or the bad conditions of the hotel.

The location was good as it had easy access to the beach with lunges and access to another hotel with a good restaurant. It was close enough to walk to town and shop. Also there was very good shampoo and conditioner. The reason I gave it a poor rating is that the room smelled moldy which I am sensitive to, the mattress was terrible and it was impossible to keep the bathroom floor dry when showering. The staff did not help me move to another room and seemed overall disinterested in improving my experience or the bad conditions of the hotel.

Please do not stay at this hotel. I got robbed by the hotel personnel. My room was broken into through a card copy that was made by the hotel onsite manager, David Arollos Cisneros. We sought help, thinking it was just a random person who broken in but it wasn’t. David happened to be in the front desk the day we got robbed(our room was right across the front desk)After we left, we see a guy head to our room without hesitating. We then see him leave with our stuff which was all inside a safe from the hotel. While we asked David for help he would completely ignore us. His excuse was that he was trying to contact his bosses but he was contacting the guy who robbed us, as they were working together. We did ask him if any of this had ever happened and he stated there has never been a robbery. However, the police station stated that there had been several robberies at that specific hotel specifically while he was the one in charge. Once we finally got a hold of the hotel managers, assured us that it would be covered under their insurance. She mentioned that she would keep in contact but we have been contacting her every day and no response. She has completely ignored us. We are still very upset of this whole situation given to the fact that it wasn’t a random robbery but planned by the people who welcome you into the hotel. Also to top it off, there are bed bugs in the room. The amenities are not worth the insecurity of this hotel is. DO NOT STAY AT THIS HOTEL!

Please do not stay at this hotel. I got robbed by the hotel personnel. My room was broken into through a card copy that was made by the hotel onsite manager, David Arollos Cisneros. We sought help, thinking it was just a random person who broken in but it wasn’t. David happened to be in the front desk the day we got robbed(our room was right across the front desk)After we left, we see a guy head to our room without hesitating. We then see him leave with our stuff which was all inside a safe from the hotel. While we asked David for help he would completely ignore us. His excuse was that he was trying to contact his bosses but he was contacting the guy who robbed us, as they were working together. We did ask him if any of this had ever happened and he stated there has never been a robbery. However, the police station stated that there had been several robberies at that specific hotel specifically while he was the one in charge. Once we finally got a hold of the hotel managers, assured us that it would be covered under their insurance. She mentioned that she would keep in contact but we have been contacting her every day and no response. She has completely ignored us. We are still very upset of this whole situation given to the fact that it wasn’t a random robbery but planned by the people who welcome you into the hotel. Also to top it off, there are bed bugs in the room. The amenities are not worth the insecurity and unsafe environment this hotel is. DO NOT