They do not pick up the room, tgat should be mandatory and if not, the price should match the services.

They do not pick up the room, tgat should be mandatory and if not, the price should match the services.

A good stay. Location was good.

A good stay. Location was good.

Front desk staff was helpful and friendly at check in!!!

Front desk staff was helpful and friendly at check in!!!

We had a very comfortable stay here for 2 nights while we were visiting universities in the DC area. Convenient location to Univ. of Maryland and to the highways. Facilities seemed new, parking was plentiful with the garage below the hotel, breakfast was fine. The coffee at breakfast was good, nice and strong! The gym had several good machines, though only one treadmill. Guest laundry had modern machines -- I didn't use them, but saw them while going to gym. We had a studio suite which we found too small for our family of 4. Though the bathroom, and especially the shower, was spacious, we could have done without the kitchen for more space. So, not really a "suite" as we usually book, with a couch, just a smaller hotel room with a kitchen and armchair. Nice to have a table for 4, but it ended up as a storage space because there was very little floor space available. Check in was smooth, though not particularly welcoming -- no smile, monotone. The woman at the desk when we checked out, however, was much friendlier and genuine. Overall, we were happy, and would stay at this hotel brand again, but wouldn't use this kind of room again.

We had a very comfortable stay here for 2 nights while we were visiting universities in the DC area. Convenient location to Univ. of Maryland and to the highways. Facilities seemed new, parking was plentiful with the garage below the hotel, breakfast was fine. The coffee at breakfast was good, nice and strong! The gym had several good machines, though only one treadmill. Guest laundry had modern machines -- I didn't use them, but saw them while going to gym. We had a studio suite which we found too small for our family of 4. Though the bathroom, and especially the shower, was spacious, we could have done without the kitchen for more space. So, not really a "suite" as we usually book, with a couch, just a smaller hotel room with a kitchen and armchair. Nice to have a table for 4, but it ended up as a storage space because there was very little floor space available. Check in was smooth, though not particularly welcoming -- no smile, monotone. The woman at the desk when we checked out, however, was much friendlier and genuine. Overall, we were happy, and would stay at this hotel brand again, but wouldn't use this kind of room again.

I was there for a week with my family. The hotel offers free breakfast and free wash and dry which was a plus. The place is very clean, quiet and the rooms are spacious. I would recommend this hotel.

I was there for a week with my family. The hotel offers free breakfast and free wash and dry which was a plus. The place is very clean, quiet and the rooms are spacious. I would recommend this hotel.

The place are brand new. Everything was great and will recommend this place to anyone want to stay.

There was a weird odor in the room, but it was clean and comfortable.

The place are brand new. Everything was great and will recommend this place to anyone want to stay.

There was a weird odor in the room, but it was clean and comfortable.

Great staff.

Great staff.

Easy to get to, clean, and lots of food choices nearby

Easy to get to, clean, and lots of food choices nearby

It's always a pleasure to stay at this property.

It's always a pleasure to stay at this property.

This was a great hotel for the money. Clean and spacious for 4 people.

This was a great hotel for the money. Clean and spacious for 4 people.

Had a great time! Clean , good location and affordable.

Had a great time! Clean , good location and affordable.

Staff was extremely pleasant, room was clean and comfortable.

I recently stayed at your establishment; Towneplace Suites located at 9620 Baltimore Avenue, College Park, MD, 20740 from Saturday May 25- Sunday May 26, 2024. Upon my check-in one of your employees(night supervisor) was not pleasant at all. He seemed to catch an attitude when I was asking him questions as if I was bothering or annoying him regarding an issue I had with my room. I received my room key for room 207. Upon entering my room, there were roaches crawling around. I killed the ones I could, took a picture of it and immediately headed back downstairs with my family to ask for my room to be switch. I don’t think it is fair for me to stay in a room that has a pest problem. When I went to explain to the supervisor, what the issue was, he immediately caught an attitude and stated “that I was big and loud to shut up and listen to what he has to say about this issue’ he started speaking to his coworker in their native languages. Which I find to be very rude and disrespectful as I was unable to interpret what they were saying. So I have no idea if they were talking about myself and my family or what. It was in the moment I felt that my business wasn’t valued nor was I as human. I showed him the picture of the dead roaches just to prove my point. However before he would even begin to switch out my room, he sent his coworker to the room to verify what was being said was true. It’s a lot more to write, but I was only given 1500 characters

I recently stayed at your establishment; Towneplace Suites located at 9620 Baltimore Avenue, College Park, MD, 20740 from Saturday May 25- Sunday May 26, 2024. Upon my check-in one of your employees(night supervisor) was not pleasant at all. He seemed to catch an attitude when I was asking him questions as if I was bothering or annoying him regarding an issue I had with my room. I received my room key for room 207. Upon entering my room, there were roaches crawling around. I killed the ones I could, took a picture of it and immediately headed back downstairs with my family to ask for my room to be switch. I don’t think it is fair for me to stay in a room that has a pest problem. When I went to explain to the supervisor, what the issue was, he immediately caught an attitude and stated “that I was big and loud to shut up and listen to what he has to say about this issue’ he started speaking to his coworker in their native languages. Which I find to be very rude and disrespectful as I was unable to interpret what they were saying. So I have no idea if they were talking about myself and my family or what. It was in the moment I felt that my business wasn’t valued nor was I as human. I showed him the picture of the dead roaches just to prove my point. However before he would even begin to switch out my room, he sent his coworker to the room to verify what was being said was true. It’s a lot more to write, but I was only given 1500 characters

Convenient place near my high school reunion.

Fairly new facility. Great staff and room.

Fairly new facility. Great staff and room.

They were pretty good. Really appreciate the service

They were pretty good. Really appreciate the service