The room was nice, clean and quiet. I wish I had brought a fan along since the air never got cool enough for my liking and the fan noise was non existent.

The room was nice, clean and quiet. I wish I had brought a fan along since the air never got cool enough for my liking and the fan noise was non existent.

Dropping off my daughter at college - great clean hotel!

There are several places to choose from in the Cedar Falls/Waterloo area but this is our favorite. It’s always really clean and the beds are comfy.

Dropping off my daughter at college - great clean hotel!

There are several places to choose from in the Cedar Falls/Waterloo area but this is our favorite. It’s always really clean and the beds are comfy.

The hotel is very clean and new. nice downtown location. Great breakfast.

The hotel is very clean and new. nice downtown location. Great breakfast.

The AC did not work in one of the hottest weeks

The AC did not work in one of the hottest weeks

The hotel was very clean. there was not vent fan in the bathroom and after showers everything was wet and damp in the entire room. the TV did not work well

The hotel was very clean. there was not vent fan in the bathroom and after showers everything was wet and damp in the entire room. the TV did not work well

Great Hotel

Great Hotel

The hotel property is great. The problem here was the safety and security on the property. We stayed at the property July 19-20 during significant worldwide technology issues. There were NO room keys available and hotel staff had to let people into their rooms every single time that we left the room. This resulted in significant delays as the hotel was near full and there was a great need for assistance in getting into the rooms. There was ONE person on staff for much of our stay--this person was not only responsible for regular front desk duties but also escorting each patron to their rooms/gym/pool/etc. The hotel couldd have had additional staff there to assist and reduce the wait for patrons but did not. The much bigger problem was that there did not appear to be any security protocol. I was asked to provide an ID at check in but was not asked to even provided a name ANY of the times that hotel staff let me into my room. They did not ask for a list of names of peopel who were in my room to know who was authorized in the room. The hotel staff would simply ride the elevator with patrons and ask what room they were staying in. They would then OPEN THE DOOR and let them in. There was NO method for confirming that they were actually being let into THEIR room. This is a SERIOUS risk for both the safety of our property and for the safety of the inviduals staying at the hotel. I was appalled at the lack of security and that fact that no steps to taken to ensure safety.

The hotel property is great. The problem here was the safety and security on the property. We stayed at the property July 19-20 during significant worldwide technology issues. There were NO room keys available and hotel staff had to let people into their rooms every single time that we left the room. This resulted in significant delays as the hotel was near full and there was a great need for assistance in getting into the rooms. There was ONE person on staff for much of our stay--this person was not only responsible for regular front desk duties but also escorting each patron to their rooms/gym/pool/etc. The hotel couldd have had additional staff there to assist and reduce the wait for patrons but did not. The much bigger problem was that there did not appear to be any security protocol. I was asked to provide an ID at check in but was not asked to even provided a name ANY of the times that hotel staff let me into my room. They did not ask for a list of names of peopel who were in my room to know who was authorized in the room. The hotel staff would simply ride the elevator with patrons and ask what room they were staying in. They would then OPEN THE DOOR and let them in. There was NO method for confirming that they were actually being let into THEIR room. This is a SERIOUS risk for both the safety of our property and for the safety of the inviduals staying at the hotel. I was appalled at the lack of security and that fact that no steps to taken to ensure safety.

Great hotel. Very clean

Great hotel. Very clean

This hotel had courteous friendly staff . Hotel was in a great location close to shops and restaurants and the.breakfast was amazing ! Very clean and quiet with

This hotel had courteous friendly staff . Hotel was in a great location close to shops and restaurants and the.breakfast was amazing ! Very clean and quiet with

We had some struggles with beds not convincingly made for us but staff corrected quickly. We had shoes left in our room. We did not have shampoo and body wash in containers. Staff was always professional and willing to correct any concerns.

We had some struggles with beds not convincingly made for us but staff corrected quickly. We had shoes left in our room. We did not have shampoo and body wash in containers. Staff was always professional and willing to correct any concerns.

Our air didnt work in the room we were in and they said they could do it down at the desk and wait an hour. After an hour it went up 2 more degrees. They then changed us rooms and the same thing happend. Couldnt connect to the internet at time and it would go in and out.

Had a little trouble with room. Temperature was pretty hot and fan and temps seemed to be preset. I asked front desk to adjust it, but didn’t happen, also the last day my door lock was broken, so I had to have staff open door for me when I needed to get in. That said, the hotel seemed super busy, and one family group was camped out in all public spaces the whole weekend like they owned the place, so I suspect that you average days/weekends the experience would be much better.

Our air didnt work in the room we were in and they said they could do it down at the desk and wait an hour. After an hour it went up 2 more degrees. They then changed us rooms and the same thing happend. Couldnt connect to the internet at time and it would go in and out.

Had a little trouble with room. Temperature was pretty hot and fan and temps seemed to be preset. I asked front desk to adjust it, but didn’t happen, also the last day my door lock was broken, so I had to have staff open door for me when I needed to get in. That said, the hotel seemed super busy, and one family group was camped out in all public spaces the whole weekend like they owned the place, so I suspect that you average days/weekends the experience would be much better.

Nice property with amazing places to eat within walking distance. It was a little dirty on the balcony, but the inside was clean and cozy. Would go again.

Nice property with amazing places to eat within walking distance. It was a little dirty on the balcony, but the inside was clean and cozy. Would go again.

Great property. Clean. Safe. Modern. Lots of bars, restaurants, brewery nearby.riverand trails.

Great property. Clean. Safe. Modern. Lots of bars, restaurants, brewery nearby.riverand trails.

It was overpriced and not clean at all. When we checked in housekeeping had to come back to clean the restroom because they it was not cleaned at all. Our room wasn't even vacuumed.

It was overpriced and not clean at all. When we checked in housekeeping had to come back to clean the restroom because they it was not cleaned at all. Our room wasn't even vacuumed.