Naala Tulum
Hotel in Tulum
2 guests · 1 bedroom · 1 bath
Reasons to book
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Hotel with a 24-hour front desk, steps from Tulum National Park
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
Recreational amenities at the hotel include an outdoor pool.
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Balcony or Patio
TV
Garden
Map of Tulum
Nearby attractions
Available Rooms
Deluxe Room
Beds not specified • 538 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Family Apartment, 2 Bedrooms
Beds not specified • 1076 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Deluxe Quadruple Room
Beds not specified • 538 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Room (Smart)
Beds not specified • 646 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Superior Quadruple Room (Smart)
Beds not specified • 646 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
2.5 / 5.0
What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again!
The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day.
We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe.
There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly).
Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof.
As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away
5.0 / 5.0
I was surprised how nice it was for the price.
5.0 / 5.0
I was surprised how nice it was for the price.
1.5 / 5.0
Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
1.5 / 5.0
Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
5.0 / 5.0
That fabulous lobby and rooftop amenities.
4.0 / 5.0
The location of Naala was perfect. Convenient store is walking distance and Super Aki is a 5 minute drive. Gas station is also very close, and many good food spots that are walking distance from the hotel. The rooms are clean and very well taken care of.
4.0 / 5.0
The location of Naala was perfect. Convenient store is walking distance and Super Aki is a 5 minute drive. Gas station is also very close, and many good food spots that are walking distance from the hotel. The rooms are clean and very well taken care of.
2.5 / 5.0
Clean and comfortable. Well situated
2.5 / 5.0
Clean and comfortable. Well situated
5.0 / 5.0
Was very nice. Staff was very friendly and right there for you!
5.0 / 5.0
Beautiful
5.0 / 5.0
Was very nice. Staff was very friendly and right there for you!
5.0 / 5.0
Beautiful
4.0 / 5.0
This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
4.0 / 5.0
This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
2.5 / 5.0
Everything went smooth. We had a king size bedroom super clean and big. Naala Tulum is close to restaurants and some bars. Thanks to Keyla, Eliseo y Emanuel for their perfect service!! We’ll be back soon
2.5 / 5.0
Everything went smooth. We had a king size bedroom super clean and big. Naala Tulum is close to restaurants and some bars. Thanks to Keyla, Eliseo y Emanuel for their perfect service!! We’ll be back soon
5.0 / 5.0
Lovely hotel with an amazing rooftop pool!
5.0 / 5.0
Lovely hotel with an amazing rooftop pool!
2.5 / 5.0
Rooms are very clean with comfortable beds, nice rooftop pools, just need some maintenance.
2.5 / 5.0
Rooms are very clean with comfortable beds, nice rooftop pools, just need some maintenance.
5.0 / 5.0
The staff went above & beyond, amazing service. So helpful, and also not obtrusive, they have a great balance of attentive, but not bothersome. In addition to the staff we loved the building, the lush vegetation, all the comfortable seating, the fresh water, the garden oasis and rooftop pool and lounges. Thank you Naala, you were perfect.
4.0 / 5.0
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
4.0 / 5.0
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
5.0 / 5.0
The staff went above & beyond, amazing service. So helpful, and also not obtrusive, they have a great balance of attentive, but not bothersome. In addition to the staff we loved the building, the lush vegetation, all the comfortable seating, the fresh water, the garden oasis and rooftop pool and lounges. Thank you Naala, you were perfect.
5.0 / 5.0
Love the staff and great breakfast!
5.0 / 5.0
Love the staff and great breakfast!
2.5 / 5.0
Na’ala hotel completely saved our honeymoon - we had booked a different hotel initially which really didn’t meet our expectations, so it really felt we’d landed in luxury here! We really enjoyed the different areas you could relax in; the balcony, the courtyard jungle-like area, and all the areas on the rooftop. Our bedroom was spacious, and the service was great. Breakfast obviously got very predictable after 17 nights there, but there were a few options at least! If the coffee could be upgraded, or possible to help yourself - as staff struggled to keep up with demand at breakfast times leading you to wait sometimes quite a while to be served - that would be great. Only other thing is that we didn’t have a super friendly check in experience - would have been nice to have a receptionist who was helpful in explaining best areas to check out on a map etc, as the places to eat close to the hotel (apart from Casa Sofia) are prohibitively expensive!
2.5 / 5.0
Na’ala hotel completely saved our honeymoon - we had booked a different hotel initially which really didn’t meet our expectations, so it really felt we’d landed in luxury here! We really enjoyed the different areas you could relax in; the balcony, the courtyard jungle-like area, and all the areas on the rooftop. Our bedroom was spacious, and the service was great. Breakfast obviously got very predictable after 17 nights there, but there were a few options at least! If the coffee could be upgraded, or possible to help yourself - as staff struggled to keep up with demand at breakfast times leading you to wait sometimes quite a while to be served - that would be great. Only other thing is that we didn’t have a super friendly check in experience - would have been nice to have a receptionist who was helpful in explaining best areas to check out on a map etc, as the places to eat close to the hotel (apart from Casa Sofia) are prohibitively expensive!
5.0 / 5.0
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
5.0 / 5.0
The staff are always friendly, courteous and ready to assist.
It smells great, the entire facility, from the parking garage, to the roof garden...it's just unlike anything I have ever sensed before. Great work!
5.0 / 5.0
The staff are always friendly, courteous and ready to assist.
It smells great, the entire facility, from the parking garage, to the roof garden...it's just unlike anything I have ever sensed before. Great work!
2.5 / 5.0
Smells so good! They burn incense everywhere and it’s lovely. Rooftop pool is nice. Staff - fantastic! Very comfortable rooms. Highly recommended.
2.5 / 5.0
Smells so good! They burn incense everywhere and it’s lovely. Rooftop pool is nice. Staff - fantastic! Very comfortable rooms. Highly recommended.
2.5 / 5.0
Great experience overall. I’m impressed by daily turn-down service, my room is fresh every time I come back from a long day outside. Just bring your own body lotion.
2.5 / 5.0
Great experience overall. I’m impressed by daily turn-down service, my room is fresh every time I come back from a long day outside. Just bring your own body lotion.
2.0 / 5.0
Beautiful hotel with hundreds of little details and amazing rooftop. Big rooms with everything you need and very clean.
Customer service not so great. We felt that they were more concerned about tips or selling you extra stuff, than the service itself.
Some waiters tried to bargain drink prices/tips if we pay with cash. And at the checkout we were challenged that we used drinks for the mini bar even though this was untouched. And we weren't the only ones.
2.0 / 5.0
Beautiful hotel with hundreds of little details and amazing rooftop. Big rooms with everything you need and very clean.
Customer service not so great. We felt that they were more concerned about tips or selling you extra stuff, than the service itself.
Some waiters tried to bargain drink prices/tips if we pay with cash. And at the checkout we were challenged that we used drinks for the mini bar even though this was untouched. And we weren't the only ones.
3.0 / 5.0
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
FAQs
How much does this hotel cost compared to others in Tulum?
The average price for a rental in Tulum is $212 per night. This rental is $87 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Naala Tulum. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Naala Tulum. Enjoy the water!
Is Naala Tulum pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Naala Tulum?
We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, balcony or patio, and tv.
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