They must be more careful with the change of towel every single day

They must be more careful with the change of towel every single day

Excellent place to stay. Great customer service.

Excellent place to stay. Great customer service.

This was a staycation we had planned for my better half. I reserved the balcony room because she has always wanted to stay in one of these rooms. I reserved the room put in my info gave cc info. When we arrived at 3;05 the lady checking us in told us that our check in wasn't until 4:00 pm. Regardless of the fact that my itinerary clearly says 3 and I know that is the check in time at this hotel due the fact I have stayed here before multiple times. The very first thing I said to her was I reserved a balcony room suite and I want to make sure I have the room I reserved. She said oh yes your reservation is here and you have the room we just have a titanium member in that room and they decided to do a 4 pm checkout. We went and sat by the pool to wait for our room. She then informed us about 30-45 minutes later that the guest who had stayed in the room the night before decided to stay another day so we would not get the room I had reserved and paid for. Instead she downgraded us to a horrible room that we did not want. This truly ruined our experience. We staycation often and by far this was the worst experience we have ever had. I felt embarrassed, humiliated, insulted and discriminated against all at the same time.

This was a staycation we had planned for my better half. I reserved the balcony room because she has always wanted to stay in one of these rooms. I reserved the room put in my info gave cc info. When we arrived at 3;05 the lady checking us in told us that our check in wasn't until 4:00 pm. Regardless of the fact that my itinerary clearly says 3 and I know that is the check in time at this hotel due the fact I have stayed here before multiple times. The very first thing I said to her was I reserved a balcony room suite and I want to make sure I have the room I reserved. She said oh yes your reservation is here and you have the room we just have a titanium member in that room and they decided to do a 4 pm checkout. We went and sat by the pool to wait for our room. She then informed us about 30-45 minutes later that the guest who had stayed in the room the night before decided to stay another day so we would not get the room I had reserved and paid for. Instead she downgraded us to a horrible room that we did not want. This truly ruined our experience. We staycation often and by far this was the worst experience we have ever had. I felt embarrassed, humiliated, insulted and discriminated against all at the same time.

Booked this last minute so didn’t know what to expect. Sadie greeted us and got us checked in and off to our room quickly. Room was great, very clean, comfy bed. We could not get WiFi to work so Sadie came to our room to check things out. Very much appreciate Sadie’s customer service attitude!

Booked this last minute so didn’t know what to expect. Sadie greeted us and got us checked in and off to our room quickly. Room was great, very clean, comfy bed. We could not get WiFi to work so Sadie came to our room to check things out. Very much appreciate Sadie’s customer service attitude!

Clean and safe hotel. Staff did not address unnecessarily loud guests late at night and their bistro was run by employees with very low customer service skills. How long should a customer wait at the counter to purchase their breakfast and not even get acknowledged “we will be with you in a moment”. It is understandable when a business is busy. It is not acceptable to be ignored and not even acknowledged. We left the hotel to find something to eat. Poor Bistro management and terrible customer service skills from their employee

Clean and safe hotel. Staff did not address unnecessarily loud guests late at night and their bistro was run by employees with very low customer service skills. How long should a customer wait at the counter to purchase their breakfast and not even get acknowledged “we will be with you in a moment”. It is understandable when a business is busy. It is not acceptable to be ignored and not even acknowledged. We left the hotel to find something to eat. Poor Bistro management and terrible customer service skills from their employee

No one ever came and cleaned our room or emptied the trash cams for the two days we were there. Also, upon inspection of the room when we got there, the bathroom door stopper was faulty, and the cabinet door to the fridge/mirowave was off the hinge.

No one ever came and cleaned our room or emptied the trash cams for the two days we were there. Also, upon inspection of the room when we got there, the bathroom door stopper was faulty, and the cabinet door to the fridge/mirowave was off the hinge.

😍

😍

The thermostatic control for the shower was stuck on hot all the way and couldn't be adjusted. The sink stopper didn't work. But everything else was great!

The thermostatic control for the shower was stuck on hot all the way and couldn't be adjusted. The sink stopper didn't work. But everything else was great!

No morning coffee or continental breakfast. They do have a little bar and grill but it is pricy.

No morning coffee or continental breakfast. They do have a little bar and grill but it is pricy.

This '5 star' hotel has dummy cameras around the property. Zero cameras looking in the parking lot. Our stay started with the TV not working. When reported they sent maintenance up and they said, 'We have a lot of trouble with the tvs. They are old. You just have to unplug them sometimes to get them to work.' I had to unplug every time i wanted to watch Tv during my 6 day stay. The next morning I needed to use their computer and printer for business and their internet was out. It ended up being out for 5 of the 6 days I was there. Then their machines went down that program your room card. On day 2, my card stopped working. They couldn't fix it. Everytime I left, they had to escort me to my room. 3rd night, while waiting to get an escort or my key fixed a gentleman wanted into a room he was NOT on the reservation. One guy followed protocol (and safety) and was not going to let him up. Another guy, because he escorted him up the day before said, 'its OK, I've taken him up yesterday.' The one still didn't want to do it... which is the way it should be. How do they know the person on the reservation wanted him back up there? How do they know they didn't get into a fight earlier? You just never know. I personally put anyone with me (except minors) name at front desk so they know it's ok for them to have a key. On the 5th night, we parked in front of the side door, just feet away from the bar and restaurant, and in full view of the camera and MY CAR WAS STOLEN! BEWARE!!!

This '5 star' hotel has dummy cameras around the property. Zero cameras looking in the parking lot. Our stay started with the TV not working. When reported they sent maintenance up and they said, 'We have a lot of trouble with the tvs. They are old. You just have to unplug them sometimes to get them to work.' I had to unplug every time i wanted to watch Tv during my 6 day stay. The next morning I needed to use their computer and printer for business and their internet was out. It ended up being out for 5 of the 6 days I was there. Then their machines went down that program your room card. On day 2, my card stopped working. They couldn't fix it. Everytime I left, they had to escort me to my room. 3rd night, while waiting to get an escort or my key fixed a gentleman wanted into a room he was NOT on the reservation. One guy followed protocol (and safety) and was not going to let him up. Another guy, because he escorted him up the day before said, 'its OK, I've taken him up yesterday.' The one still didn't want to do it... which is the way it should be. How do they know the person on the reservation wanted him back up there? How do they know they didn't get into a fight earlier? You just never know. I personally put anyone with me (except minors) name at front desk so they know it's ok for them to have a key. On the 5th night, we parked in front of the side door, just feet away from the bar and restaurant, and in full view of the camera and MY CAR WAS STOLEN! BEWARE!!!

Good

Good

Location

Location

The tv antenna was broken. Ac unit in room rattles all night. No milk or cream for coffee in the morning and staff doesn’t tell you until after you order and pay.

The tv antenna was broken. Ac unit in room rattles all night. No milk or cream for coffee in the morning and staff doesn’t tell you until after you order and pay.

I liked that it had a breakfast place right in the lobby!

I liked that it had a breakfast place right in the lobby!

The staff was very accommodating, nice and friendly place

The staff was very accommodating, nice and friendly place

Mattress needed replacement. Light bulbs not working.

Mattress needed replacement. Light bulbs not working.