citizenM Boston Back Bay

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View | View from room

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

4.6

Outstanding(445 Reviews)

Hotel in Back Bay, MA

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

About this hotel

Hotel with a 24-hour fitness center, steps from Newbury Street
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Map of Back Bay, MA

Nearby attractions

Public Garden

1 mi

Museum of Fine Arts, Boston

Available Rooms

Room, 1 King Bed

1 King • 151 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed, City View

1 King • 151 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

citizenM Boston Back Bay

$$$$

4.6

Outstanding(445 Reviews)

Hotel in Back Bay, MA

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

About this hotel

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Map of Back Bay, MA

Nearby attractions

Public Garden

1 mi

Museum of Fine Arts, Boston

Available Rooms

Room, 1 King Bed

1 King • 151 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed, City View

1 King • 151 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Reviews

4.6

Outstanding(445 Reviews)

2.5

Dec 2024

Loved my room, the canteen, breakfast, and all the staff was AMAZING. Very friendly and professional and really seemed to love working there. Did NOT like the parking situation, but that's Boston for you!

2.5

Dec 2024

The customer service was tremendous as the staff were friendly, helpful, and knowledgeable. The room was different in a great way and extremely clean.

1.5

Dec 2024

New hotel everything was great

2.5

Dec 2024

Fun, bright hotel. Great well used common spaces

2.5

Nov 2024

It was pretty cool. First time stay at citizenM and it was cool and tech savvy and comfortable.

2.5

Nov 2024

Such a cool place. Beautiful. They thought of everything.

1.5

Nov 2024

I am not interested in downloading another app, required help to register as the kiosk did not complete the check in without the app. I do not have an invoice for the final bill, even though I checked out by 8:30 this morning. On a positive note, the staff were friendly and professional.

2.5

Nov 2024

Excellent would absolutely stay there again!!! The entire experience was nothing short of spectacular. The restaurant and bar were amazing the breakfast was 5 stars. The staff was friendly the location was excellent and the room was lovely.

2.5

Nov 2024

It is a new hotel so they are working things out. Rooms even smelled new!!! Will give it another try, but some problems. Trouble at check in - it is auto check in but i kept getting an error - someone helped to resolve quickly though. No to go coffee cups - and then ran out of coffee . I waited 25 ministers and had to leave with no coffee. Unexplained breakfast charge on bill for a different day. They said due to how the booking came through. They gave a credit when I pointed it out.

2.5

Nov 2024

The rooms were very clean and modern. We really enjoyed our stay!

2.5

Nov 2024

Just a wonderful hotel with excellent staff. I loved it here, the rooms are so clean and modern and comfortable. I just wish it was a bit less expensive so I could come more often.

2.5

Nov 2024

Fantastic! The cozy room was spectacular..king bed right up against a wall with huge window, the room was spotless and quiet, very efficient technology control all over the room. Highly recommend!

2.5

Nov 2024

Great position at top of Newbury st. I like the style on citizenm

2.0

Oct 2024

The hotel is wonderful, service excellent, location prime. The only downside is the rooms are extremely small. For two people it was not ideal. Otherwise it’s wonderful.

2.5

Oct 2024

Loved every part of my stay!

1.5

Oct 2024

There are no employees visible at the hotel. All interactions are done remotely via tablet. If you have a question or issue you have to call a number, leave message and hope someone gets back to you.

2.5

Oct 2024

Great location back bay of Boston. New, clean, great staff, easy, fast check in, great room tech. Small room , but clean and comfortable.

1.5

Oct 2024

If you are a solo traveller looking for a comfy bed then this hotel is totally ok. The bed is comfy, nice pillows etc. However, if you are travelling as a couple this may not be the place for you. The rooms are small, literally the width of the length of the bed, with the bed length ways at the far end of the room. Anyone wanting to get out of bed from the far side would have to climb over their companion. There is almost no storage. The communal area is nice. Breakfast is ok but they run out of things if you're there after about 7.15. Staff were slow and whilst not unpleasant, didnt really seem to want to be there. For what you get, this hotel is very expensive. I would probably choose somewhere else next time.

2.5

Oct 2024

A brand new hotel located in the trendy part of Boston with trenndy and cool rooms with modern features and a great atmosphere. Will definitely choose this hotel the next time i go back to Boston.

2.5

Oct 2024

It was great. The bed was so comfortable. Loved the room and the view. A great one night stay.

2.5

Oct 2024

Mother daughter trip to explore and try foods in Boston. Good location in a walkable city. Hotel meet needs +++

1.5

Oct 2024

A small room. Only 150 sq ft.

2.5

Oct 2024

Amazing location in Back Bay, super speedy check in, small room but good enough, helpful staff

1.0

Oct 2024

Very similar to a cruise stateroom. The room is as wide as the length of the bed. Meaning if you are on the other side of the bed there is only one way to go to the bathroom during the night , which is to go over your partner …. The sink is outside of the small bathroom.

2.0

Oct 2024

Great location and brand new hotel

2.0

Oct 2024

Hotel is new, clean, modern eclectic decor and in a great location! Walkable to shopping, bars, restaurants & public transportation! Staff was nice & friendly! Check in quick! They have a nice bar, small snacks, breakfast avail for purchase. Lots of great seating and work/gathering areas! Hotel is very different, all controlled by technology, in room I-pad operates everything, TV, lights, blinds, temp. Rooms are extremely small, bed is large and the width of the room, hard to get in/out of. No sheets on the bed, only a large heavy comforter. Only negatives: Doors to room are very heavy. Had a hard time getting extra towels. Early am fire alarm went off, tv went out once. None were major issues. I would stay again.

2.5

Oct 2024

Exceptional staff! Jenna and Jay were friendly and attentive and accommodating. The hotel is super. We loved the design and comfort. The room gave us a cruise ship feel in terms of set up and was just what we needed. The common area is a great space both indoor and out. We loved it here and this won’t be the last visit. Very impressed with CitizenM.

2.5

Oct 2024

Excellent hotel. Great breakfast, conveniently located for local attractions and underground. Wpuld be first choice when next in Boston .

2.5

Sep 2024

We had a great stay! Even though the rooms are small they feel pretty OK for two people. We experienced a few very small technology issues but the staff were very nice. Hotel is very up to date.

2.5

Sep 2024

I enjoyed my stay at CitizenM. You are instantly submerged in a beautiful artsy dream the minute you set your feet inside. I loved how the design sets CitizenM apart from other hotels. The lobby is filled with color and textures- art pieces, modern furniture and amazing lighting. The elevator ride continues with the artsy theme with visual art displayed on screens. The room was small but the design is big. I felt so cozy the whole time. I loved controlling everything in the room with the iPad: the curtains, the lighting, the TV. The bed was extra soft with a cute “snuggly” toy. My inner child was happy here. The shower was amazing with AM and PM soap, cool lighting and two shower features. I willl be back!

2.5

Sep 2024

Very small room, but very new, clean, with a layout that was super well designed. Lots of modern amenities in the tablet that controls the room. Comfortable bed. Downstairs communal lobby area was fantastic. They clearly designed the experience to be social in the downstairs area, and minimal in the room. Location was awesome. Super easy to get to the conference area, where I was working for the week, as well as lots of restaurants and shopping. The size of the room is perfect for one and fine for two. I wouldn’t take my family in this room—way too small. Maybe there are larger options.

0.5

Sep 2024

Not great - would avoid. First off, location is a MESS- no where to unload or check-in, and NO PARKING AT ALL! Terrible traffic as well. The hotel itself it loud and unorganized. The staff is not helpful. The rooms, while they may be "cool," they are just an oversized closet. The bathroom is not a bathroom, it is part of the room. There is no space for a suitcase or to set up personal items. The sink is smaller than a cruise ship and the bed is wildly too large. The whole hotel smells funky and the doors are absolutely insanely heavy to open. I would not stay here.

2.5

Sep 2024

Beautiful property! Can't wait to come back.

2.5

Sep 2024

I really enjoyed staying at citizenM. Staff were very pleasant, and surroundings very clean. My only concern was the lights of the room being controlled by the ipad!

2.5

Sep 2024

Citizen M is a micro hotel and very high tech, so you know what you get if you have stayed a one before. Very clean and everyone is so helpful and nice!

1.5

Sep 2024

Con: Room is tiny. Bed is against the wall, so anyone taller than 6’3” wouldn’t be able to fit. Bathroom is a shower with the door open in front of the toilet. Tight space. Sink is outside the bathroom in the walkway. Pro: The location of the hotel is great. Access to subway across the street and plenty of restaurants around.

1.5

Sep 2024

The check in process is completely self service but there is one or two check in staff to assist. The guest will also self program their room keys. The rooms at the CitizenM are long and narrow. Actually, the rooms are exactly the width of the bed from head to toe. There are no tables and only one chair under a low shallow shelf on the wall. There’s no bench to put a suitcase on so two people wanting to change clothes will have to do it one at a time. The bathroom/shower is literally a glass booth about six feet long and three feet deep. Everything in the room, blinds, lights, tv are controlled with a tablet in the room which can be very intimidating to those who rarely use technology. I don’t recall seeing any of this disclosed in the hotels.com listing. This was an eye opening experience

5.0

Sep 2024

This was such a nice hotel! Extremely clean and the staff is very friendly. Check-in and check-out is super easy and staff is around to help with any questions. Will definitely be staying at another one of their hotels again!

5.0

Sep 2024

Really nice staff and a great breakfast buffet! Highly recommend it!

5.0

Sep 2024

Great price for a great location!

FAQs

How much does this hotel cost compared to others in Back Bay?

The average price for a rental in Back Bay is $207 per night. This rental is $68 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at citizenM Boston Back Bay. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is citizenM Boston Back Bay pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at citizenM Boston Back Bay?

We found 3 amenities for this rental. This includes air conditioner, kitchen or kitchenette, and internet / wifi.

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citizenM Boston Back Bay

Hotel in Back Bay, MA

Reasons to book

About this hotel

Amenities

Map of Back Bay, MA

Nearby attractions

Available Rooms

Room, 1 King Bed

Room, 1 King Bed, City View

citizenM Boston Back Bay

Hotel in Back Bay, MA

Reasons to book

About this hotel

Amenities

Map of Back Bay, MA

Nearby attractions

Available Rooms

Room, 1 King Bed

Room, 1 King Bed, City View

Reviews

FAQs

How much does this hotel cost compared to others in Back Bay?

Is parking included with this hotel?

Is there a pool at this hotel?

Is citizenM Boston Back Bay pet friendly?

What amenities are available at citizenM Boston Back Bay?

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