The hotel, and grounds were very nice. I know the area plenty of places to eat, and shop, and theatre.

The hotel, and grounds were very nice. I know the area plenty of places to eat, and shop, and theatre.

The entire experience was great. The staff was very professional and kind. The rooms were clean and relaxing. I would suggest this hotel to everyone if coming to Poland,Ohio. Great experience

The entire experience was great. The staff was very professional and kind. The rooms were clean and relaxing. I would suggest this hotel to everyone if coming to Poland,Ohio. Great experience

I did not like having to pay to park in the lot. I've never had to do that even at an exclusive resort. They just automatically give you a parking pass. The room light above the mirror went out as soon as we came in that night and one of the night lights were out. The tub needed to be repaired and looked very old. Some things were very out dated. the staff was very nice and understanding.

I did not like having to pay to park in the lot. I've never had to do that even at an exclusive resort. They just automatically give you a parking pass. The room light above the mirror went out as soon as we came in that night and one of the night lights were out. The tub needed to be repaired and looked very old. Some things were very out dated. the staff was very nice and understanding.

The room is clean and peaceful

The room is clean and peaceful

Healthy breakfast

Healthy breakfast

It really needs a facelift!!

It really needs a facelift!!

I liked the convenience of the food places available

I liked the convenience of the food places available

Pull out bed that I was planning to use didn’t work. Ended up having to sleep on just the couch. Didn’t have enough towels and when requesting more was told they were short on towels and couldn’t give me enough for the number of people in my room. Also had to request the linens for the pull out bed they were not already in the room. Initially I was offered a partial refund but then told I couldn’t have one because I booked through this site and not theirs. Room was not as cleanly as it should be but this was mostly due to poor furniture choices that stains and collect hair.

Pull out bed that I was planning to use didn’t work. Ended up having to sleep on just the couch. Didn’t have enough towels and when requesting more was told they were short on towels and couldn’t give me enough for the number of people in my room. Also had to request the linens for the pull out bed they were not already in the room. Initially I was offered a partial refund but then told I couldn’t have one because I booked through this site and not theirs. Room was not as cleanly as it should be but this was mostly due to poor furniture choices that stains and collect hair.

Availability

We stayed two nights. Front desk staff was friendly and efficient. Room was clean and nice. After the first night though, we went to an event the next day, and came back that evening to an untouched/uncleaned room. Had to ask for some more towels. Breakfast was definitely the worst part. No cereal for my kid first morning. Very little hot choices second morning. Only decaf available for a long while, but no coffee cups. I tried to help an older gentleman who was unable to get syrup for his waffle. Breakfast just not well done.

We stayed two nights. Front desk staff was friendly and efficient. Room was clean and nice. After the first night though, we went to an event the next day, and came back that evening to an untouched/uncleaned room. Had to ask for some more towels. Breakfast was definitely the worst part. No cereal for my kid first morning. Very little hot choices second morning. Only decaf available for a long while, but no coffee cups. I tried to help an older gentleman who was unable to get syrup for his waffle. Breakfast just not well done.

This place was set up like an apartment and would definitely recommend.

The pictures show a beautiful hotel with spacious rooms, in reality this hotel is very old and worn out and needs a remodel. The carpets were stained and shredded at the seams, the trim in the bathroom had been chewed up and scratched by a previous dog and then painted over. The couch fabric was dirty, the entire suite was not clean. I can understand that not all hotels can be brand new, but this one is 15 years past needing a renovation!! The good: The staff was friendly & polite and the breakfast was actually very good. The bad: Dirty, old, worst part was our heat did not work in our room so I woke up at 4:30am and my room was 53 degrees!! My kids were shaking it was SO cold!! When I asked for extra blankets they offered a $30 credit for the inconvenience. I called subsequently the following week and got one of my two nights refunded. Pick another hotel, this one is a pass unless you are traveling with a pet and want an alternative to sleeping in your car.

The pictures show a beautiful hotel with spacious rooms, in reality this hotel is very old and worn out and needs a remodel. The carpets were stained and shredded at the seams, the trim in the bathroom had been chewed up and scratched by a previous dog and then painted over. The couch fabric was dirty, the entire suite was not clean. I can understand that not all hotels can be brand new, but this one is 15 years past needing a renovation!! The good: The staff was friendly & polite and the breakfast was actually very good. The bad: Dirty, old, worst part was our heat did not work in our room so I woke up at 4:30am and my room was 53 degrees!! My kids were shaking it was SO cold!! When I asked for extra blankets they offered a $30 credit for the inconvenience. I called subsequently the following week and got one of my two nights refunded. Pick another hotel, this one is a pass unless you are traveling with a pet and want an alternative to sleeping in your car.

Terrible. Was driving from Maryland to Iowa and this was the only pet-friendly hotel I could find for my family of four and two dogs. We checked in after midnight and while the room was spacious, it was apparent immediately that the bed linen had not been changed. There were fresh stains, hair, food crumbs and just plain nastiness. Being thoroughly exhausted and without the energy to move, we laid towels down and slept. But did take time stamped photographs. Next morning, the checkout desk didn’t seem overly surprised (is probably not a new occurrence there) but offered a “50% refund”. Needless to say, still have not seen it. I’m a Marriott gold member and this was the WORST property I have ever stayed at…and especially with all the promise of cleanliness during the pandemic, it is just disgusting.

Terrible. Was driving from Maryland to Iowa and this was the only pet-friendly hotel I could find for my family of four and two dogs. We checked in after midnight and while the room was spacious, it was apparent immediately that the bed linen had not been changed. There were fresh stains, hair, food crumbs and just plain nastiness. Being thoroughly exhausted and without the energy to move, we laid towels down and slept. But did take time stamped photographs. Next morning, the checkout desk didn’t seem overly surprised (is probably not a new occurrence there) but offered a “50% refund”. Needless to say, still have not seen it. I’m a Marriott gold member and this was the WORST property I have ever stayed at…and especially with all the promise of cleanliness during the pandemic, it is just disgusting.

We were not happy with the price of the room once we got in our room. As you can see from the photos the room was filthy and in poor condition. Televisions weren’t working which was frustrating. We had to clean the kitchen table before we used it. The carpet was stained. The blinds were literally shredded. A bathroom drawer was missing. Not to mention a dog barking in the room near ours. Our room was $327.31 including tax. We complained and some sort of refund should have been offered but was not.

We were not happy with the price of the room once we got in our room. As you can see from the photos the room was filthy and in poor condition. Televisions weren’t working which was frustrating. We had to clean the kitchen table before we used it. The carpet was stained. The blinds were literally shredded. A bathroom drawer was missing. Not to mention a dog barking in the room near ours. Our room was $327.31 including tax. We complained and some sort of refund should have been offered but was not.

Old hotel. Carpet was ripped and worn inside of room. Bathroom was dirty when we arrived. Found dirty towels under the bathroom sink. Power went out in half the hotel.

Old hotel. Carpet was ripped and worn inside of room. Bathroom was dirty when we arrived. Found dirty towels under the bathroom sink. Power went out in half the hotel.

Terrible! Drove over an hour for family wedding! Paid in advance for suite for my sister and I across from wedding venue. Receive confirmation at booking and day of wedding. Got to hotel and told they overbooked and tried to send us to another hotel 40+ Minutes away! General manager would not even come to desk to explain why we didn’t even get a courtesy call before taking this drive! Absolutely no excuse for this.

Terrible! Drove over an hour for family wedding! Paid in advance for suite for my sister and I across from wedding venue. Receive confirmation at booking and day of wedding. Got to hotel and told they overbooked and tried to send us to another hotel 40+ Minutes away! General manager would not even come to desk to explain why we didn’t even get a courtesy call before taking this drive! Absolutely no excuse for this.

It was a great stay. Very friendly staff, nice clean room, and convenient for the places we visited.

It was a great stay. Very friendly staff, nice clean room, and convenient for the places we visited.