Staff was friendly and helpful. Cold water to drink with no charge was a nice perk. Great location. When the ships leave it is the best location to view the sunset at night! All the staff both in the restaurant and hotel were courteous and polite.

The sink in our room leaked all over the counter. I informed the staff multiple times, but they never fixed it. Broken fixtures in the bathroom as well but were never fixed during our stay. View of the water is limited by the cruise ships.

The room was awesome. Nice and big with a great deck. While we had our ocean view partially blocked by a large cruise ship 3 of the 4 days we were there, we expected it, and they were gone by 1:30 one day and 5:00 on the other days. We really weren't in our room during the day anyway, so no problem.

The one time we went to the bar, the bartender seemed annoyed that we were there and took a while to even acknowledge us. It was later in the evening, but there were still several people in the restaurant.

Location was excellent, clean and well kept.

Staff in hallway all day from 8-5 yelling and banging doors non-stop.

The Restaurant Food and Service was Outstanding. The Hotel Staff was Outstanding.

Exterior Lights were Left On ALL Day and Night driving up the Cost of Electricity then subsequently will be passed on to Guests. Exterior Lights should be on a Timer. Also, The Pool Did Not overlook the Bay.

the location nearby the sea with all facilities nearby

great people and location.

Modern and its location.

The location overlooking the Gulf of Mexico was excellent; the staff were friendly and attentive; the room was nicely appointed and spacious; the resort is located on the doorstep of the Key West old town with many shops, restaurants and bars.

Unfortunately, the resort is located where massive cruise ships dock on a daily basis, so the view out over the Gulf of Mexico was mostly blocked out from about 7AM to 4 or 5PM, however the ships did leave just prior to sunset, thankfully; I expected the cruise ships to be there but didn't realize how annoying there presence would be. Also, the decor in the corridors seemed very outdated and worn, although there was evidence that the resort is undergoing renovations, so hopefully they will update the corridors during that revovation project.

the location

room cleaning was always later in the day

Location of the resort

Bathroom had much to be desired. It had water damage throughout, small and little water pressure. Views great until cruise ship came in everyday. Not horrible but unexpected and slightly disappointing we didnt know ahead of time when you pay for extra for the views.

Great location

Room on the ground floor, and feeling very aged dreary vs what is seen in pictures. Pool smaller than seems in pictures and very busy.

great location and facilities

in room coffee maker only—not good for tea drinkers

1) Clean and refurbished room 2) Unlimited complimentary drinking water bottle 3) Locate right at downtown, so it is walking distance to other eateries and attractions

1) view, we booked two bed rooms suite with ocean view, everyday the view is completely blocked by mega cruise docked in front of the property, you don’t see anything else except people disembarking the cruise and some make rowdy noise right outside the pedestrian path. They docked early in the morning and leave around 5-6PM, there are little chances to see any sunset at this time of year.

excellent service and so clean and comfortable

The location, the veiw, the bed was comfortable,free water was a plus! Everyone we delt with was very friendley and helpful!

A roach entered our room the last night by way of our patio and freaked me out! No fault of the hotels though!

Location, Location. This property is in a fantastic location for walking the hot spots in Key West. The hotel staff were great, friendly, helpful. The rooms had nice amenities, however for me the beds were way to firm, so I did not sleep well on my entire stay. Rooms had great coffee/maker (Nespresso) really nice sheets and a balcony which I liked; we had a pool view. Nice hot tub to relax in while winding down after walking all day.

FIRM Beds, if I don't sleep it really puts a damper on my stay. No bellman to bring luggage up to room, you grab a cart and do it yourself. EXPENSIVE to park in the garage next to the hotel. If you really like all the extra services this may not be for you, I do believe there is valet though. Cruise ship in front of hotel daily, I did know this when booking. So loads of cruisers around the hotel area.

overall nice

Well you pay extra for Ocean View but most the day your Ocean view is a Cruise Ship blocking your view!!