I liked the location it was very close to the park. It was very clean.

The AC was horrible hot every single night.

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Location to Universal Studios, loved the big rooms and great having shuttle to park, but close enough to also walk.

Las instalaciones, la ubicación y la comodidad de sus camas

El trato de algunos de los empleados, les falta actitud de servicio

Fresh,hot,always replenishing in a huge variety to choose from. Weight staff was very attentive, even though it was just a Buffett we got.

nothing

The towel is like just soaked in disinfectant water hard and smell, the water temperature of the bath water is not well adjusted, lived for three days did not come to my room to clean the room, no one changed the drinking water of the room, but has always retained the water charge, the front desk is not suitable for engaging in the service industry

The room was exceptionally clean!

The beds in the room are not queen size, they are full size. Check-in clerk forgot to mention information regarding the parking garage, and parking key needed.

Excelente ubicación para ir a Universal Studios

Muy caro el estacionamiento

Good location.

Hilton required the purchase of two rooms for a family of 5. Shuttle to Universal is inconsistent and staff are aloof. There are nearly no suites and the rooms are nice but not high-end.

location, location, location and free shuttle to unuversal studios

bad smell of mold in the room, reported to hotel managment

Shuttle times posted wrong and staff said bye take note of this wrong I for which made for a Uber ride when we could have shuttles the oldest and youngest in our group

Service - breakfast was confusing and lacking in variety. Very minimal for cost on both conventional and regular

Staff are friendly and helpful. The cleanliness of the hotel and the room.

Im disappointed how the pool is not heated. The beds are full, not queen size. This is the only hotel I have stayed that charged for internet. The toilet paper is as rough as sand paper. And the breakfast is not free and its over priced. I would not stay here again. I would not recommend this hotel to my family and friends.

Nice place to stay once you visit Universal Studio. Great restaurant. Big rooms with all you need inside.

Prices in the restaurant :) Long way from parking place to the hotel and to the room.

Walking distance to Universal Studios Hollywood. A very well presented hotel, multiple food options including easy access to the City Walk. Large well appointed rooms. Very friendly, helpful staff.

Chambre propre, spacieuse, proche du parc universal. Literie d'exception. Mise à disposition d'un frigo. Personnel sympathique. Vue sur le parc. Service de valet (optionnel). Femme de chambre très efficace.

Frigo bruyant. Dommage aussi de n'avoir eu qu'un seul sachet de thé. J'aurais aimé qu'on nous en mette 2 chaque jour.

Cleanliness, and helpful staff

Clean and very close to Universal

The property needs renovation as facilities are quite old and the room needs to be refurbished.

Clean, comfortable, and a convenient 5 minute walk to Universal Studios.

The location is great. Staff is explemely pleasant and friendly. The room was very clean.

Gostei de tudo.

Nada a apontar

It was a beautiful hotel with nicely-sized rooms to comfortably fit my family of four. The view from our room was spectacular. The staff was very friendly and helpful. The pool and hot tub were also very nice. A short walk to Universal Studios and City Walk, but a shuttle was also offered for those who would prefer not to walk.

The on-site restaurant offered breakfast but it was very expensive. Even the on-site Starbucks was more expensive than usual - so much so that even my teenager decided it wasn’t worth it for his morning mocha. We went over to the Starbucks at Universal Studios and actually paid less.

Die Lage war perfekt

Perfect location for our visit to Universal, we could either get the shuttle to the parks or walk 10 mins direct no problem. The room was lovely and spacious and had a great view. the bar was busy both nights and a great spot for a well earned post Mario cocktail

Very loud when the conference delegates all hit the bar!

The location is good and the staff are very nice and helpful.

The rooms are so old and dirty .The restaurant is also so old . You feel like it’s an old cheap motel.

Great location, pool etc

Long time to check in. Room service food was not very good and very expensive.

Great rooms, right next to universal

We had a misunderstanding after prepaying breakfast. I had paid in advance through my reservation. When I got to the restaurant, the host explained that the advance payment was only for our two adults, two kids’ buffets were yet unpaid and $23 each. What’s more, the hot breakfast for adults was $10 more than the $23 we already paid in advance, so we had prepaid only 46/112+tip. We had a great time at the hotel and parks, but if we did it again I would skip prepaying for breakfast.

Breakfast was good the first buffet ($35) but not del second one($25) the receptionist was not good let it us to enjoy the first choice. according to me I get there on time. You have specific hours and you don't respect your one rules.

you did not let me enjoy the first choice of breakfast.

Linda and Daniel made our welcome feel so great. They are truly exceptional customer service workers.

Great location to the park.

Location

Bed was old and sagged in the middle.

Cercanía del parque y limpieza

En la habitación 319 se escucha como tiran cosas pesadas durante todo el día y la noche.

El servicio y las habitaciones súper cómodas

El bufete, muy pobre para el costo

Everything! It was fantastic!

Less signage about the park. It kind of cheapens the beautiful lobby. We all know the park is next door. Not really a bad thing, but if you are there for a high end wedding or such, all those posters are a bit much.