Proximity to Airport and Breakfast was pretty good standard.

The free shuttle service was not up to standard. It was meant to be 24 hour shuttle from and to the airport. We were delayed in Houston because of a storm so we phoned the hotel and shuttle of our delay and they said no problem just call us when you land. We tried calling them several times when we landed just after midnight but no answer. We had to take a $20 cash taxi. Thank goodness because we didn’t know how else to get to the hotel. The late night reception guy said the shuttle guy must’ve been sleeping. Not helpful when we had flown from New Zealand and were super tired and disoriented. We also had problems going back to the airport a few days later at 5am in the morning because the driver had sleep too long. There were several of us waiting this time with tight flight schedules and he finally turned up 15 minutes late.

Room was comfortable

Some staff members were not helpful.

All of breakfast was good. Could have more hot food.🍱

Location, shuttle bus to the airport and swimming pool area

Breakfast and hotel restaurant. We decided to order food from Uber eats instead

The Breastfast was good. Love the omelet station. I also like the complimentary drinks in the evening.

There was a loud noise all night like rattling pipes. The water turned off in the middle of the shower two nights in a row and then turned back on. The loud planes going over the hotel most of the night and the loud train.

La chambre était magnifique, l’accueil était super, le petit déjeuner est complet, salle de sport correcte. L’emplacement de l’hôtel est super, vous pouvez disposer d’une navette pour vous récupérer /déposer à l’aéroport.

Peut être rajouter des crudités dans le petit déjeuner proposé.

Parking included in stay

Housekeeping didn’t clean our room any of the days we were there. Called for towels the second day and nobody ever came. Had to walk around the hotel to track down a housekeeper. Also, found two roaches on different days in our room!

the food was good and the customer service was excellent

We used the shuttle service provided by a 3rd party through you to go to the cruise port. They were very professional and got us to the port safely and quickly. The late day drink and snacks was wonderful and breakfast at Embassy Suites is always great.

Shuttle did not arrive after a 45 minute wait. Extremely hot so we ended up taking a taxi.

Horrible dos noches sin dormir los aviones sentía que despegaban en mi agitación el ruido horrible del elevador en fin , pésima estancia

Horrible dos noches sin dormir los aviones sentía que despegaban en mi agitación el ruido horrible del elevador en fin , pésima estancia

Suite très spacieuse, très bien équipée avec 1 chambre séparée. La literie était très confortable, même le matelas du canapé lit dans lequel ma fille de 16 ans a dormi était un vrai matelas ! Les fenêtres sont très bien isolées car nous n'avons pas été dérangé par le bruit des avions. Le déjeuner était fabuleux, très divers, copieux et surtout très savoureux. La navette qui vous récupère à l'aéroport est également un plus très appréciable.

Lors de notre enregistrement, la personne à l'accueil n'a pas été très aimable, aucun sourire ni aucune explication, c'est dommage pour un premier contact avec les américains ! Heureusement la découverte de notre suite et le personnel du petit déjeuner le lendemain nous a réconcilié !!!

Location

Pool area is small for the size of the hotel. Not alot of seating.

Nice place, restaurant and bar was nice.

Nothing

Not this much this time found roaches in the room

Nothing at the front desk told me to buy ten dollars in quarters for three dollars to do laundry

The breakfast was good, happy hour was and I loved the courtyard

The food I ordered from Grill 305 was pricy for the size salmon I received

The staff was very friendly. Breakfast was great! Dinner in restaurant was very good as well as the bar.

Cleaner bathroom

Close to the airport with shuttle to and from airport. Also close to the port of Miami cruise port with free shuttle from hotel.

Food was not up to standards in the breakfast area. Bugs the first night in the room and no shower gel, shampoo or conditioner in the shower.

I like the idea that it was nice continental breakfast the time need to be extended to a later close time but overall my state was excellent

At check in it was just a little frustrating when I got there at midnight they told me that my room was canceled by someone which wasn't actually true

L’emplacement . Avoir un loueur de voiture et restaurant sur place . Personnel agréable.

Bruit car prêt aéroport et métro.

buona posizione

troppa confusione e troppa gente a colazione, e i tavoli non venivano sparecchiati con velocità

the service--Ashley was amazing

n/a

Clean room. Free complimentary drinks upon arrival. Good breakfast. TV has a lot of channels including ESPN (which worked out great during Hockey playoffs)

No free wifi unless you are a member. Encountered some 'interesting/odd characters'

The toliet stop up

Du personnel très souriant et à l'écoute. Des chambres spacieuses et confortables. Un emplacement pratique malgré le passage des avions. Cela était gênant lors des petits déjeuners pris à l'extérieur sinon aucun bruit dans la chambre.

Le manque de boisson non sucré au petit déjeuner et happy hour, un peu d'eau plate ou gazeuse aurait été apprécié. Le montant du parking journalier qui n'avait pas été mentionné sur le site.

Buena recepción y tragos de cortesía

El hotel no es malo, pero es excesivamente caro en términos de precio/calidad

It was beautiful, clean and nicely located to our cruise port.

Our room was extremely cold and the only option given to us was to turn off the air completely.

Ontbijt

Geen slippers en gratis water

Very close to the airport and free shuttle to cruise port

When we arrived there we bugs in the room and stained sheets

The room was clean and the breakfast was very good.

Amy was above and beyond! I was happy to have her assist me on two different occasions. The pool was open late, I took a late night swim. Security told me the time it closed but didn’t rush me. Breakfast were exceptional and the wash machine option was great too.

I wish someone helped me with my bags to my room. I had two suitcases. Later in the evening I needed more quarters for the dryer. The man , younger tall man , bigger in size a little sassy gave me so much attitude when I asked for $1 in quarters from a 20 ($10,$5, four ones, and $1 in quarters) he’s said “THATS IT” the attitude was not needed. Breaking $20 sucks but have more change if your machine only takes quarters

Didn’t have breakfast. Left my husbands shaver behind called 5 times no answer at all. Not even the front desk. This isn’t a way to run a hotel.

The hotel, rooms, etc. Dark, and depressing.

Habitaciones limpias y cómodas

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