Breakfast was a typical continental . Something to eat but never like a normal served breakfast. We had a served breakfast in the Pembroke Ontario Best Western last year which was great.

When I got a glass of wine from the bar to take to my room the glass had sugar coated on it around the top rim. It was disgusting.

Staff was very friendly and helpful, location great, Check in and out processes very smooth.

The excessive use of disposable dishes and cutlery at breakfast was very disappointing, so much preventable waste! A greater selection of fresh fruit at breakfast would also have been appreciated. The water slide was really fun, but something must not be afixed correctly in the slide, as both my kids swimsuits were ripped in the bottom area after going down a few times.

We choose the Edmundston Best West because we had stayed there one week ago on our way to Nova Scotia from Ontario. It is the half way mark, very easy to get to off of the Trans-Canada Highway, close to gas stations, places to see and eat. The room was very clean, quiet and the bed comfortable. It offered a very good breakfast menu with lots of food variety.

Nothing. Keep up the good work.

beautiful updated rooms

the property is gorgeous, modern and very clean!

at the time of our stay, there was a Fashion Show being held in the lounge and lobby. it was very loud and we were told not to “loiter”. it was to end at 9 pm, but after 10:00 the music was still thumping and our room was only 5 doors away from it! I felt like I was sleeping in a bar! I had driven over 1100 Kms and had experienced the passing of my father and his funeral and was extremely exhausted. Paying well over $200- this is not what I had in mind for comfort and rehabilitation. furthermore, I have mobility issues and there was no wheelchair access, in fact- the parking lot was so blocked, I had to park in the furthest most corner of the back parking lot. I expressed all my concerns to the front desk staff who were understanding and sought to bring resolution to that issue, although not successful. However, we had to leave the hotel a couple times and the walking was way too much for me. the misoc did stop after we called at 10:15 pm. I would stay at this hotel again given how beautiful and modern and clean it was. but they need to reconsider their guests when hosting such events I. such a Public place, so close to the rooms where weary travellers are sleeping.

nothing

they changed our accommodation to a room we didn’t want as it was not to our liking or approval. we were no notified of the change and therefore had to cancel our reservation. We Do Not expect to be charged for this reservation

From the moment I walked in the door to the lovely breakfast before I left, everything was clean, well maintained, and the staff were phenomenal. The hotel was very comfortable and was very easy to access off the highway. I'll be back!

Newly renovated and the rooms were well laid out. The unique lighting panels in the rooms were perfect! The pocket door in the entrance area of our pet friendly room was an added bonus as it kept our dog from running out the main door into the hallway. Excellent breakfast with friendly staff throughout the hotel. We have stayed here several times during the last few years and will continue to make this our stopover! Thanks again!

Nothing, it was great!

The swimming pool was closed during my stay ans that was the only reason I booked this hotel. After I complained they gave me a ticket for a pool near the hotel and it was also closed. Terrible experience!

near the highway

not enough lighting in the room! Beds are not comfortable!

Excellent property and staff with very comfy beds.

Pool was closed March break 2023.

The pool was closed and that’s the only reason I picked this hotel and payed more for the pool I couldn’t use.

no hot water Saturday morning and no notification that the pool or hot tub were inoperable until after checkin and paid

Tv had pixel lines in screen, did not matter much as i was only there to rest while traveling, but appart from that was great

The entire decor was fantastic. Very clean and impressive like brand new. There were many people checking in when we arrived and the gentleman at the front desk was efficient yet pleasant helpful and very friendly.

Perhaps there could be more staff at check in when large crowds are checking in but to be honest we did not mind the shirt delay given the fantastic attitude and helpful nature of the gentleman at check in. He deserves much praise for his professionalism

Everything

Check out!

The staff were rude and abrupt. The breakfast was served with plastic cutlery on paper plates. They welcome pets yet charge a fee for them. While the hotel is "non-smoking" they allow guests to smoke outside their patio doors. Walking through a cloud of smoke to bring luggage into our room was off putting. The lights in the room are on a motion sensor; we had had to get up and walk around to turn the lights back on. The TV picture didn't fill the screen and the quality was terrible. It appeared they were using an old cable TV cable vs an HTMI cable. The parking lot was a skating rink. We were traveling from Ontario home to Atlantic Canada and had just left Cornwall where we stayed at the Best Western. We gave them a 5 STAR rating. It is hard to believe they are the same hotel chain. We will not stay at the Best Western in Edmunston, New Brunswick again!