This is undoubtedly one of the worst hotel experiences I've ever had, especially considering the nearly $250 I paid per night. The toilet in my room was malfunctioning, and despite explaining the situation to the staff at Embassy Suites by Hilton Walnut Creek, their response was shocking. Instead of fixing the issue themselves, they handed me a plunger and casually mentioned that such incidents are typical for this hotel. Given the price and the lack of basic hospitality standards, I strongly advise against staying here. There are far better options available that value guest comfort and satisfaction.

De ruime opzet, ruim gesorteerd inbijt.

Parkeergarage onder hotel, maar die kan alleen gebruikt worden icm valet parking $30 per nacht

The room was huge! The bedroom had its own door. A nice kitchenette. A.full couch with TV. The staff were friendly. The bed was so comfortable I didn't want to get up. They had complementary drink social in the evening. The valet staff were very helpful with using BART which has a station one block away.

No free parking but the valet was nice.

Great customer service

Breakfast could have had better options

99% staff were great . Location excellent . Happy hour . Rooms

That they say one thing and do another . Booked in . Was told the restaurant/bar/room service available till 10pm . Got there 9.10pm and they decided to go home early . Two kids n wife starving . Manager useless

99% of staff were lovely . Manager no so

Booking.com won’t post this . I booked in at 630pm and was told the restaurant/room service available till 10 . Got back at 9.10pm for food/drinks and the staff in the kitchen and bar decided to go home early . SHAMBLES !!!!!!!

Roomy couches, clean rooms and comfy beds.

Costly parking, $100 deposit per night, ugh!!!!

Location . Staff . Omelettes . Bacon

Music on in the middle of the night echoing around the massive open space .

Nothing

Everything. The staff is incredibly rude. The whole hotel has rooms facing the inner part of the hotel lobby. It was incredibly loud. The room was dirty. The bathroom flooded completely from the shower. The sink in the kitchen flooded also. Once notified the staff about all complaints they said that they were “sorry I felt that way” . No one took responsibility for anything.

Clean and nice

Staff was friendly, breakfast was nice.

No parking and valet was the real option to get your car easily.

Size of accommodation and quality of room. Loved the pillows. Valet parking a plus. Breakfast was great. The water bottles upon registration was a welcome plus.

The coffee in my room was horrible. Un-drinkable The mirrors and window were dirty. Carpet could stand to be cleaned.

I always love the Embassy Suites, the free drinks and snacks, the free breakfast, It’s always clean and comfortable.

Lounge area and breakfast

There was a banging noise coming from the air intake vent outside the bathroom, every time the air went off it sounded like someone was slamming a door, so it was like that all nite. I mentioned it to an African American lady at the front desk around 7:30 am and her comment was I don’t even know what you’re talking about. She was not pleasant to talk to at all. When we checked out about an hour later there was another lady at the front desk, I mentioned it to her and she made note of it and apologized, she was nice at least

Always nice!

Nothing.

The only good thing about this hotel is its accessibility to the BART.

This hotel is, in a word, disgusting. We came to town for a race (that was, unfortunately, canceled at the last minute). We won't be coming back. This hotel is not... restful. Unsupervised kids - lots of them - running around the lobby screaming for two days in a row. Loud partiers wandering the halls all night leaving trash everywhere (which isn't picked up). The lobby was still trashed when we came down on Sunday. Baby diapers were left in the hallway. BABY DIAPERS IN THE HALLWAY. Let me just say - you really haven't lived until you've emerged from your $200+ hotel room, excited for a day of exploring, only to almost step on a used baby diaper that's been dropped outside your door. Hot water went out - in the entire hotel - for most of Saturday. Though it was fixed by Sunday, on Sunday the hotel informed us that they were shutting off water to the hotel completely for several hours while they made repairs. Shower had mildew and dirty floors. Hand prints on the walls. Free breakfast was very disappointing (food was generally undercooked and not very warm). At least one elevator (out of only 3) was broken for the duration of our 4-day stay. In terms of walkability, the location isn't great - there is not a lot of choice in terms of food. Unless you like eating all your meals at Starbucks or at the Renaissance Hotel across the street, you'll need to either take the BART to the city or rent a car. Please. I am begging you. Do yourself a favor and avoid this disaster. What a waste of money.

Nice location

Hotels are still trying to take advantage of Covid. Not allowing check in until 4 and check out at 11 with a charge for late check out is completely ridiculous. The shower and couch were both clearly dirty. For a “nice” place this hotel is very trashy.

Me cancelaron mi reserva sin motivo no tenía donde quedarme, trato inaceptable!! Nadie me Quiza dar una explicación razonable, mi pasajero (amigo) con un gran malestar NO nos recibieron pasamos en el coche toda la noche.. INACEPTABLE conducta de parte de booking y Embassy Suites. No recomendable a nadie ni nunca mas, esa terrible experiencia!! 🥲🥲🥲🥲🥲

We booked a suite and it was perfect, plenty of room and comfortable. I wish I would have stayed longer to enjoy it more.

That it’s indoors.

Too many little kids running around.

Breakfast and free drinks each night!

Workers and valet were excellent. Craig Sarmiento and his team were super. Maids were great too.

Gentleman cooking omelettes continued cooking and calling out numbers but never acknowledged those waiting to order that he would be with them. Manager was the least friendly. Like we were bothering her.

Great hotel. Very clean. Breakfast was great!

I was a bit surprised because I book a room for four people but it only had one queen bed. The lady at the reception told me that I selected that room. In the end they made a bed out of the sofa. So, we solved the situation. Anyway, I did expect two queen beds when booking a room for four people.

Location and breakfast was very nice.

The parking option was ridiculous.

Staff was great. Especially the heavy set African American manager. He made the visit very nice. The lady working in the dining/bar area was great and was very helpful getting complimentary wine.

I was put back by being charged $30 for parking. Your manager (African american male) was very courteous and was able to turn the negativeness of being charged $30 for parking into a positive item.... He suggested the complimentary beer/wine.. I landed up having dinner at your hotel. The quesadea was very good. I would stay here again if I find myself in the neighborhood. This was the nicest hotel my trip