the location

the room I got was nothing like the pictures

They took my money I never stayed

No refund booking sucked

LOCATION. LOCATION. LOCATION.

A small mistake that was made by charging me twice for the stay. One associate was gracious about it and worked to resolve the issue. Another associate was not so friendly and was a bit demeaning and condescending.

Clean and family oriented

No jetted tubs in room one hot tub on sit

Great staff, the accommodations were excellent, the accessibility to the beach

N/a

It was over crowded at breakfast we couldn’t even find a seat and had to wait forever for the elevator

The cleanness of the room The length of time it took to get checked in The crowded elevator

It was clean and it was in a great location.

The pillows on the bed were too small. There was a lot of noise in the surrounding rooms.

Location

Room extremely filthy. No towels, Dirty comforter. Hair everywhere just filthy. Closet door broken. Fridge rusty. Furniture dirty and old.

We were given vouchers for the breakfast because our first room was so disappointing. The bed felt like there were exposed springs in the mattress , the lights in the bedroom were so dim that we couldn’t see anything (probably intentional), the couch cushions had no support and was unusable. The only chair we could use in the living room was one at the kitchen table. The lanai was disgusting. Dirty dishes in the cabinets. The light outside the unit did not work. We were moved to a different room and the mattress was better. Still not the cleanest. The staff was excellent and addressed our concerns with the first room. We were credited for that room. We stayed at this resort many years ago in one of the condos and were very happy. Laurel Ct is very disappointing. We most likely will not return.

Laurel Ct needs to be updated and thoroughly cleaned by the owners of the units. The owners of the resort should inspect the units after every use. The units are barely surfaced cleaned let alone deep cleaned.

My friend and her family were a group of 5 and we were a group of 3. We reserved separately. However, the staff were very helpful in making sure we were on the same floor and our rooms were right next to each other. Even an added bonus, their suite and our room were connected!!!! This made the short vacation so much easier as the kids were able to come and go from one space to the other and we felt like we were all in the same unit. When we reserve again, we will be asking for the same set up each time and hope to be back very soon.

Well. We called between 8-830 to request a late check out. The gentleman on the phone said we were good until 1230. We were relaxing after attending breakfast at the main hotel and our door was opened by housekeeping. They said we were to be out at 11 and there was no record of our late checkout. Our family that booked the suite next door did the same thing, after us. I'm guessing because the units were the same number, but ours had an A after it, maybe there was a miscommunication. In any event, the supervisor was very rude and she implied that we were staying late without following the procedures. She even asked if we were planning to stay until 1230, which was our intention, but we did not appreciate the tone she took with us. I moved my son and our belongings to our friend's suite and my husband and I went straight to reception. When checked, our request for the late check out was immediately located, she apologized for the inconvenience. It's a shame it happened this way because we were really enjoying the stay and was considering paying for another day, even though we couldn't stay the whole night. Our resort fee was credited, and even though it was appreciated, it deflated our relax time before we were scheduled to depart. Also the coffee maker in our room did not work. (Big coffee drinker)

The location was pretty good

The comforter was not clean the carpet had a burn iron mark on it and the balcony had cigarette on it

Cleanliness

Everything was good

Everything

Nothing

I always loved Kingston it has everything you need.

My bed was not comfortable at all

The friendliness of the staff.

This resort used to be a great place with nice condos/villas but this time I was moved to three different rooms and they were all horrible. Margate room-outdated, elevator smells like something dead in it, antique furniture, old kitchen appliances. Brighton building-nice lobby nicer looking furniture however they gave me a room where I didn’t need a key the door pushed right open. Third try, Brighton tower the door doesn’t open with keycard had to get maintenance to open the door, room is ok but when sheets were pulled back on beds there was someone’s hair in the beds, a roach crawled across the kitchen table while checking the kitchen out. Checked out and requested a full refund.

Everything

Nothing

Front desk staff/management. Cleanliness - shoe, hair-clip, and dried cheese left by previous occupant. Missing remote.

Everything about it,the view of the lake

The room that I stayed in looked old. The pillows had old blood on them, the sheets where spotty with old stains.

For a 1 night stay the room was just right. The location was perfect. The whole resort was beautiful

That we couldn't stay longer. If I had to complain about anything it would be: Another plush chair in the room. Only had small chairs w/kitchen table. Maybe update to a bigger walk in shower.

Location, on the beach the staff was amazing

Very expensive even the food in the restaurant

the property was clean.

when we went to the pool where the kids are were someone of the staff told me the i couldn’t enter because i had to pay an annual pass to get inside. On the next day i went to ask someone at the front desk and they told me that they don’t have such a thing like that later that day i went back to the pool and they let me get inside.

the beach was ok.

the smell of urine and weed throughout the south Hampton hotel. The horribly worn and stained carpet in the room. The pricing is already too high for that outdated room, with the paint peeling off the bathroom ceiling and on top of that, you charge extra fees!! $350 per night?!! Not worth it!!

The resort is beautiful and well worth the stay

very environmentally friendly

There's a good atmosphere and a fun place.

I like the rooms and the beach is beautiful.

it is extremely secured, but nice area. the condo was nice but had big roaches. Lovely pool area.

There was big water roaches dead and alive in the condo. idk if it was because we were near the lake. but I don’t how they kept getting in. but a nice spray is absolutely necessary. That made it difficult to sleep because I was afraid. The floors creek’s loudly when walked A pond. was difficult to sleep in and relax when maintenance came to clean in a crew. The deck was not clean afterwards I understood why when maintenance cleaned the upstairs they swept everything off the upper balcony down on my husband. parking was not $12 a day. they charged me $120. they says the hold extra for what reason.. i don’t know. I most likely will not be back again.