Péssimo. Tentativas de cobrança indevida durante toda estada.

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The location is perfect, right in front of the beach. The rooms are big and very nice looking.

Unfortunately the front desk wasn’t as nice and accommodating as expected. When asking for the invoice of the stay I was told that it couldn’t be printed while they had to by the rules of Booking. Even after I asked them multiple times I had to call booking and have them call the hotel saying that they had to send it to me.

The best hotel in Miami by far.

Amazing location, friendly staff , little issue with regular cleaning that was resolved . Amazing coffee at reception . Amazing duck at Mr Chow .

The cleaning was missed a couple of times not clear why . But they did rectify it when I talked to them

Always a great stay.

La habitación

Mi estancia fue un infierno. El servicio de limpieza horrible.

La habitación , las camas, la ubicación

No me gustó que te cobren un resort fee aparte de lo que se cobra en ek precio. Al reservar eso aparece como información adicional y si no lo ves te enteras cuando vas a pagar Por otro lado , nadie te avisa de lo que incluye ese resort fee si no preguntas cómo tampoco de las actividades Falta comunicación

Todo

Nada

Tudo, excepcional!!

The best hotel ever

Super hôtel en front de mer à Miami Beach. Toutes les chambres ont vue sur l’océan. Décoration magnifique. Chambres spacieuses et confortables. Grande piscine, plage privée agréable, restauration de qualité. Super spa rénové récemment. L’hôtel offre en plus pleins d’activités tous les jours : cours de tennis, sessions de yoga le matin, vélos à disposition, salle de sport très bien équipée. Vraiment top !

Musique trop forte à la piscine l’après-midi (ambiance South Beach paraît-il …) Service un peu lent à la plage. Mieux à la piscine (mais le personnel y est plus nombreux semblerait-il).

Everything. everything about you very much the W South Beach is perfection. Everything

I didn’t like that I had to leave!!!!!

Camere e struttura molto bella e ben tenuta in posizione strategica. Un grazie speciale alla receptionist Mrs.Ashley che è stata veramente gentilissima cordiale e sorridente e mi ha aiutato tanto !!! Grazie ashley ! l ragazzo che mi ha portato su i bagagli in camera e l altro ragazzo che mi ha portato le valige giu al deposito bagagli e le housekepping molto gentili e cordiali !

Servizio dei camerieri che lavorano al bar sulla spiaggia PESSIMO E MOLTO MALEDUCATI nonostante li abbia chiamati diverse volte nonostante sia andata lì dopo 35 minuti che li chiamavo non sono venuti a prendere l ordine, mi hanno preso l ordine dopo un un pra solo perché ho rincorso la cameriera !!! mi hanno fatto sentire come se mi discriminassero e mi hanno fatto sentire veramente a disagio !!! e orribile servizio al ritiro dei miei bagagli MI HANNO LANCIATO LE VALIGE IN MEZZO ALLA LOBBY E ME LE HANNO LASCIATE LI SENZA NEMMENO AIUTARMI A PORTARLI FINO ALL INGRESSO PER CARICARLI IN MACCHINA !! CHE VERGOGNA!! LASCIATE UNA RAGAZZA DI 30 ANNI DI 40 KILI E ALTA 1.60 SOLA SENZA AIUTARLA !!! PESSIMOOOO VERAMENTE MI HANNO TRATTATA MALISSIMO SIA AL BAR CHE AL RITIRO DEI BAGAGLI !

All of all

No reasons not to like

room’s views

swimming pool close so early.

Location. And the staff were great.

There were works going on. It was very noisy. Housekeeping was not fantastic

Dos aptos

Café da manhã

Very nice staff and very luxurious

Well, I work in the hospitality business, and I am impressed with each level of staffing, from the valet & bellmen to the front desk, and your housekeepers are fantastic

n/a

Las instalaciones son muy lindas y la ubicación

Precio - calidad bastante regular. No es posible que te cobren por todo adicional. Si somos 3 huespedes es increíble que te cobren por sillas adicionales en la piscina y en la playa. El servicio muy muy malo. No esta bien que arreglen la habitación a las 7pm, uno esta pagando por un hotel luxury y que todo cobren adicional. Demasiado caro para que a uno le cobren todo y que el servicio sea tan malo. No recomiendo este hotel.

Localizacao, quartos excelentes, servico da piscina sensacional.

Nao tem cafe da manha incluso.

Foi tudo excelente. O hotel e o atendimento é excepcionál. Recomendo e voltarei.

Não tenho nenhum ponto negativo a destacar.

There was a construction in the hotel starting early in the morning and my complaints were not welcomed at all. A high paid hotel like W should have handled this "loud noise" issue much more properly and made customers happy througout their stay. Big disappointment.

Great hotel! Smelled amazing, was very clean!! Room was beautiful and spacious! Would definitely return!

Lovely room size and kitchen loved having washing machine / dryer. Staff all lovely especially Pete

Hotel was quite warm in areas. Breakfast nothing special Pool very busy and sun beds quite cramped.

The workers were nice and pleasant. Also, the hotel rooms were clean and comfortable.

The housekeeping doesn’t restock coffee and bathroom amenities, we had to ask for coffee to be restocked every time. Also, we were woken up by workers noise everyday early in the morning. It is disturbing when you are on a vacation trying to relax. In addition to that, the music in the lobby was too loud.