Didn't have breakfast as I left very early in the morning

It would be good to have a bus service nearby so people could easily get to Burlingame, but that is outside the Hotel's control

Great location near the airport. Very good breakfast and good service. Excellent shuttle service to the airport.

Excellent service at reception for smooth check-in

No fridge in the King Room

The hotel was fine but...

The shuttle transportation was terrible. On arrival at the airport we waited about 40 min in the rain for the van, watching the vans of other hotels go by twice in that time. We were told that other hotels' vans came every 15 min. On return to the airport the next morning, there were a lot of people waiting at 9:30 and the van was much too small. The next large van didn't leave until 10. Luckily we were just picking up a rental car. If we were catching a plane, it could have been a big problem. This is a deal breaker for us. We will not stay in the hotel again in the future.

Only paid for parking

Bathroom cleanness, mattress to soft

Der Flughafenshuttle funktioniert wirklich gut und ist im Gegensatz zu anderen häufiger und ohne Unterbrechung unterwegs. Im kleinen Laden neben der Rezeption konnten wir uns am späten Abend als wir ankamen noch einen frischen Snack zu einem vernünftigen Preis kaufen. Das Frühstück war sehr gut, man konnte kostenlos frische Eiervarianten zusätzlich zum Buffet bestellen. Achtung: Tipp muss man extra zahlen.

Die Einrichtung ist schon etwas in die Jahre gekommen. Im Bad hat mir die Bodylotion gefehlt (wir waren nur eine Nacht bis zum Weiterflug da und ich wollte mir das Auspacken ersparen).

Everything!!!!

Parking structure I got stuck in

Everything was fine.

Nothing

Staff very nice. Food and wine good. Good coffee in the morning was much appreciated as was shuttle, on time.

The air conditioning/ heating unit sounded it belonged like a warehouse. It was so loud. Next time I would request a room facing away from the freeway. Bathroom pretty sparse, no extra blanket available.

Room was clean.

My flight was early, but the airport shuttle service was not running to take me to the airport. My room overlooked the very noisy HVAC system.

Clean room. Pool. Shuttle very 30 min that is convenient to SFO and SF downtown via SFO.

Free airport shuttle location in hotel restaurant

They had no record of our reservation when we checked in and the power outage at 530am when we were getting ready to have breakfast. They did honor our rate but wanted to charge for breakfast which was to be included in the rate I had via booking.com. Thank heaven I had conformation printed and with me

Breakfast was great.

部屋の清潔さ、景色、シャワーの水圧 シャトルが30分に一回ほぼ一日中出てるのも良かった

円安が一因でもあるがやや高い

Location

The air conditioner was extremely loud at our unit (#919).

Location OK but shuttle not frfeqent : 55 minutes waiting

NO WIFI Decoratiin of gthe bagthroom dated from the 60¨ Bath was relaquered probably 3 times and the lacque was cracked and partly gone

This hotel is excellent and in great location for getting on a plane in the San Francisco airport. Rooms are very comfortable and the bed was great. We will definitely stay here again when we have another early flight.

We booked a water view room, but what we could see was the roof and the area with construction next to the hotel. We didn't really need a view but we thought we would be able to see the ships in the bay.

The staffs were very nice and helpful! We borrowed a weigh meter from the front desk for free. They have free shuttle that comes every 30 min and parking for 20 per night.

No fridge inside the room. There was construction nearby and was very noisy starting at 7am. It would be nice if we can choose to have breakfast when booking the rooms.

The staffs were very nice and helpful. We have kept our luggage there for an extra 2 days with no charge. They have frequent shuttle to the airport that comes every 30 min.

It would be nice to have refrigerator inside the room. Some of the charger doesn't work. Hairdryer was too small and not powerful enough.

The shuttle bus was a great relief at the end of a long journey. We received an immediate friendly welcome and were checked in quickly. We all slept very well and the breakfast was a feast for our jet lagged tummies.

Very tidy , an clean oversight,

Location- for the purpose of the business trip

Shower water pressure was on the weak side

Great service

We’re in front the day we were departing, we were sitting on the side of the hotel with our bags sitting in front, there was no call from the shuttle and we missed our flight😫

The room is comfortable and spacious. Same with the bed. The staff was very pleasant both times we stayed, and were very helpful. There is an extra fee for breakfast, but it's very much worth it to pay for with the room as paying later will cost a lot more.

The walkway between the hotel and the restaurant just next to it needs more lighting, and a guard at night. There's a stretch of walkway that is super dark at night with wooded areas where it's easy to hide. If you don't plan on walking to that restaurant then no worries.

Location of the hotel was fairly close to the event we were attending

The room was really small with no fridge and no microwave and the beds were really small and uncomfortable

(Front desk) Treasure is a Treasure, she was great. Shuttle from airport and driver amazing. My biggest complaint is Service and Room. This hotel is next to airport and suppose to be a 'HILTON', what I don't expect is to have 3 large check in rollers, 2 carry on rollers, a duffle bag and get NO HELP from the baggage porter(s)/BellHop whatever you'd call them. Just be given the luggage rack, with no help for me and my wife and essentially told and shown lift it all on your own, take it to your room and bring it back. BASIC SERVICE for someone traveling to a hotel, especially after 9 hours of travel or any level of decency is to help. I could have gotten better service at a motel. Room is mid/meh and I booked a BayView.

(Front desk) Treasure is a Treasure, she was great. Shuttle from airport and driver amazing. My biggest complaint is Service and Room. This hotel is next to airport and suppose to be a 'HILTON', what I don't expect is to have 3 large check in rollers, 2 carry on rollers, a duffle bag and get NO HELP from the baggage porter(s)/BellHop whatever you'd call them. Just be given the luggage rack, with no help for me and my wife and essentially told and shown lift it all on your own, take it to your room and bring it back. BASIC SERVICE for someone traveling to a hotel, especially after 9 hours of travel or any level of decency is to help. I could have gotten better service at a motel. Room is mid/meh and I booked a BayView.