I booked a Roxy king room and when we got to the hotel they told me they had upgraded my reservation and would give me a better room. My husband and I left our luggage in the lobby and went to Django, well we had a table reserved at that exact time so we didn't go to the room until 1 am and upon entering the room I was surprised that we now had a full bed, So it was not true that they gave us an improvement but something minor, unfortunately it was already late and we were too tired to make a claim, the next day when talking to another person in the lobby she realized the mistake and did not know why it happened that, but I received an apology, a voucher for breakfast and since it had been a prepaid reservation they couldn't give me a refund, they could only give me a discount for a future stay, but I don't want to. to come back. In this place we spent a very uncomfortable night in such a small bed.

Great jazz bar, great location

All F&B outlets were fully booked and as a guest of the hotel, we couldn't even sit down for a drink or dinner. Only proposal was room service.

Friendly and clean

Incredible location, the bar area was quite lively but our room was pretty quiet and pleasant. They do have a white noise generating machine in the room if needed. We didn't

I was pleased with everything. The check-in area could use a little more lighting, but that's a small issue and not worth a complaint.

The exterior is very cool and so is the interior of the common areas like the reception and bar. The staff were friendly, the room was comfy and a good size. The location was nice, within walking distance so lots of bars, restaurants, and shops.

The bar was busy and very noisy until 2am on Friday and Saturday, which was ok, but after a long flight I wanted a good night sleep. We couldn’t get reservations for the Django jazz bar, so I wish we would have known to book in advance. The food and drink at breakfast was overpriced for the quality, as was the dinner in the main bar.

Location location location . Excellent place to stay to see New York

Nothing much

The vibe in the hotel was fabulous - everyone was having a good time and so friendly! The size of the room was excellent as we’ve stayed other places in New York for similar money where the rooms have been a box!!

The aircon in the room made a lot of noise and wasn’t as powerful as it could have been.

Vibrant and fashionable accommodation offering great comfort.

The bed was too compact for a comfortable stay for two individuals.