Room cleaning was good

There was no proper room service and the destination fees was hidden not notified earlier while booking.

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Location

Most of reception staff were arrogant. Stayed for 11 nights and drinking water never supplied aside from first day. Amenity is refilled only when there is a stock.

Your wheelchair accessible room was great

LOCATION INCREDIBLE!!!

The bathroom is small for a family but we were able to manage. The room is quite comfortable.

biggest, cleanest . good breakfast - location

our room have lights problems.overall good

Location was very central. Black out curtains were great. Plenty of plugs for charging

We previously stayed at this hotel in 2015. It is clear it has been deeply affected by the pandemic as it is a shadow of its former self. I would go as far as to say it is still a pandemic hotel in a lot of ways. With minimum facilities and overpriced food. Staff were borderline rude at every interaction from check in to bar service to housekeeping. We are not precious people but we are used to travelling and have never experienced such a lack of warmth and kindness. It was gruff and dismissive. The food in the hotel is extremely overpriced. For example the burger with bacon and cheese with fries is $34 plus tax plus 15% automatic gratuity. A continental breakfast for one person is $30 plus tax plus 15% automatic gratuity. If you decide to stay here do not get breakfast included. They only give you $30 per day per room to use for food and beverage as outlined above it’s not enough. Save your money and go around the corner where there are far cheaper options. Room was extremely worn and disappointing. Furniture was chipped. Couch in room was fraying and had tears. The bathroom was tiny (we are average sized Europeans). The toiletries were limited to a bar of soap shampoo and body lotion and motel quality towels. The coffee dock did not look clean so did not use. All of this was surprising for a highly rated property, the price and as we had such a positive prior experience. I will not be recommending.

The location is great! Staff were friendly. The building is well maintained.

The staff didn’t answer calls multiple times and I was not able to understand that the only time they can check me in is 16.00 which was after my work meeting! Hence I had to find a separate day hotel to get ready for my meeting!