Great location. Very comfortable bed

For such a huge hotel there was nowhere within it to get a cup of coffee. Also the interior in general I felt was just about due an update. I understand however that at the time of our visit there was a lot of work going on behind the scenes renovating the restaurant area and I am sure it will look fantastic when it reopens. The fact that the hotel is connected to a shopping mall meant we could grab a bite and a coffee very close by so it wasn't a huge inconvenience.

Its location and also the connection to other places without having to go on the streets

There was lots of noise especially drilling and hammering due to renovation I think. Restaurant was not working

Sehr gute Lage. Sehr freundliches Personal. Hatte ein Zimmer mit Blick über Back Bay. Sehr sauber.

Die Preise sind den USA entsprechend, aber damit auch sehr hoch. Frühstück ist im hohen Preis nicht enthalten.

Love the location, ten minute walk to Fenway Park and five minute walk to attractions. Having a huge mall on the second level was amazing. You don’t even need to go outside for dinner with great restaurants right in the mall. Love the $3 shuttle to the airport! Rooms were perfect. Mall has a CVS to get snacks, but 78 other name brand stores. The Sky Boston rooftop attraction is worth it, in the mall. It’s just $10 if you’re wearing sports gear, and has three levels. You can view the entire city from this observatory, three different ways!

When we checked in we asked if it was possible to split the bill on two cards evenly and if not we would just use one card. We were told it would be no problem at all to split it. Upon check out, the person checking us out did not want to do it. Love how the visiting team stays next door. Was able to get autographs and even see them in the mall attached to the hotel.

The workout room is good and the pool is very nice. The beds are comfortable.

They don't have a restaurant this time we stayed was closed. But there's many nearby restaurants to walk to.

Localização

Não tem restaurante e café da manhã

We had to pay so much for breakfast. The meals were so scanty

The conference I attended was held in this hotel, so the location was ideal.

Too many things to list. For example, the restaurant, bar and coffee shop were unavailable, being under reconstruction (I was informed of this by email the day before arrival, too late to cancel). So, I had to resort to room service -- terrible food served in paper bags and cardboard containers with plastic "silverware." Definitely not worth the price. On one occasion I had to cancel my breakfast order having waited well over an hour to have it delivered. There was no business center in the hotel, and I could not have even one page printed out by the staff. True, there is a shopping center adjoining the hotel offering various facilities and open during business hours, but it did not always suit me to go outside. In short, the hotel has zero appeal and I will avoid it in the future.

Excellent service from Iliana Watson who checked me in.

It would have been nice if breakfast was included in the room price.

Location next to Pru Centre and T stations

Tired appearance of common area and rooms

It is in the center of the city.

Rooms was too old , you should renovate your rooms urgently.

Clean, helpful staff

No restaurant / Bar

Excellent management with exceptional communication skills. Responsive staff provide prompt service. Fantastic location for shopping and dining.

Bathroom design could use an uplift.

立地条件

部屋が古く、清潔感が感じられない。

The location

Room we're little old and needed a up lift

직원들의 친절함. 조용하고 편안함. 가까운곳에 편의시설. 백베이역과 가까움. 청결한 호텔. 멋진 뷰.

Great Location!

The advertised a pool, but was told it wasn’t open.

The location is the best as you can locate the hotel from inside the mall. The room we had was spacious and we overlooked the River Charles.

Everything! Location, clean and safe

I loved it all

Staff was cool and friendly

Minor issue with my room not too bad

The location of the hotel was nice. Front desk staff was very good and attentative.

The room was extremely dated. The ceiling had an obvious leak and repair. The room reeked of cigarette smoke. The door to the bathroom was extremely tight and the bathroom was completely sub standard. I felt i was in a Bathroom on a train..

I liked Augustin he was very kind to us and the bed was super comfy.

Sem dúvida alguma o melhor deste hotel é a localização!

Infelizmente ainda está com carpete, este é o único ponto negativo deste hotel!

Great hotel, spectacular location, just next to Boyston and Newburry streets. Integrated with Prudential centre, it offers everything you need. Green metro line inside the shopping, FedEx branch in the hotel can receive your online purchases. The hotel is not very new, but it incredible beatiful, clean, big and functional. It also has an amazing indor/outdoor pool. Congrats Sheraton for this one!

The bathroom could have a glass Blindex shower enclosure instead of a curtain.

Very convenient for our plans ( a visit to the Fine Art Museum) & only a short walk from the Back Bay train station, and nearby restaurants. Comfortable beds. Friendly & helpful staff.

No dislikes.

More space

Small space

Great staff, great location.

Enamel peeling off of bathtub.

Beautiful hotel, convenient location, connected to mall

Parking was a disaster, there was no hot water in the morning, walls very thin could hear adjoining rooms clearly

Good location

The property needs a remodel and upgrades to the rooms

Todo limpio y ordenado la ubicación es buena cerca de todo

Old

Bathroom