Front desk and some others were helpful and respectful. We loved the premises and amenities.

Elevator was not working properly and the one that did was overworking so we had to go by the stairs or wait a lot. Some of the cleaning staff told us they were going the opposite of us to avoid us going in with them and then they laughed because that was a lie. They just didn’t want us to go in.

Pool hrs are very good .

Very clean easy to fallo map

Ubicacion excelente...la atencion de Angeles en el restaurante fue muy buena.

I liked the pool and hot tub.

They didn’t bring me blankets they had me outside of my hotel room for 1 hour because we were locked out due to a malfunction of the door key machine we switched room 3 times because it was smelly and not satisfying just horrible.

Was great and clean and the pool was amazing

The rooms were a little small but were definitely okay

The staff were super nice. When I arrived at the room the tv had my name welcoming me. The lights And A/C were on. A very welcoming experience. Super comfy bed. Will stay again.

The location was perfect

The staff was pushy. One of the guys in the front kept harassing me about going to some time share place and when I didn’t make it he kept asking me to reschedule even though I told him I was busy. Then he continued to tell me that I can’t be that busy. Then the food I bought was burnt and the worker told me she would leave me a voucher to replace the food later and to pick it up in the front. When I went to pick it up no one knew what I was talking about and I was told they can’t give vouchers away. So I felt like staff was uneducated on what they can and can’t do when it comes to customer service

Leaving the hotel

There was no parking due to the hotel buses taking up multiple spots. This forced us to park on the other side of the resort and walk long distance. Then our room AC was broken, and the queen beds were on full bed frames, so it was difficult/almost impossible to walk the side of each bed. Took them over an hr to send the engineer for the AC to still be broke. An hour later, the engineer was the one who switched rooms as management went MIA. He had to make the switch past midnight with 2 kids, we weren't provided room keys, so someone always had to be awake to open the door. In the new room, the bathroom sink was so close to the shower that it was a hazard. All this was conveyed to management in the morning, and they could've cared less. Offered us a $20 gift card to the cafeteria in the lobby and to refund parking.