Location and comfortable beds

Limited breakfast . Co tinie the updates

tv remote was replaced promptly

Charges for cleanup that was not mine

Perfect! Is this a 5 star hotel, no…HOWEVER, is it clean, comfortable, affordable, pet friendly, on the beach, walking distance to restaurants and shopping…yes to all of the above! This hotel is under construction but the workers could not have been more kind and respectful of the guests. The staff was impeccable! Patty, Jackie, Chico, we could not have appreciated you more, you were the absolute best! We will definitely be back ♥️

I wish the entry doors to the rooms opened inward instead of outward and there needs to be automatic doors that lead to the lobby.

The Location was great, on the beach. The Hotel unfortunately is undergoing much repair which was required from Hurricane damage. Upon completion, I am sure it will be a great Hotel again. Our particular room was hugh and very clean.

A hot breakfast of some sort would have been great.

Right on the ocean

Undergoing major renovations. Property was not prepared for guests. Dining room was closed, so breakfast was coffee, a small blueberry muffin, small yogurt and a bagel with no way to toast it. One working elevator that had to be shared with construction crew. One working ice machine on the seventh floor which I was unable to access because the floor on that floor had wet paint.

It was ok for a bagged breakfast but it seemed hey mostly had everything bagels which were not to our liking.

We didn’t know the hotel was under severe renovation. Our room was half way complete. Microwave and coffee maker were on the floor. Too much dust and noise due to renevation

The view.

No hot water. Then Y later told me to turn the sink and the shower on together

The room was clean and comfortable.The staff is always friendly and helpful. The hotel was not busy when we arrived and we were able to check in early with no problem, the young lady at the front desk was very pleasant and helpful. We had requested a room on a high floor and she handled that with no trouble. The location is amazing. We loved having a balcony that looked out over the ocean. Breakfast was nice and the lady that works breakfast is so nice and helpful. We remembered her from previous visits (She told us she has worked there for 12 years!!!) Overall the hotel was quiet, clean and comfortable as always. Two pieces of advice to future visitors. 1. When going in and out of the balcony be sure to watch your step the door frame at the foot is high and you WILL bust your toes and potentially trip. (I know first hand :) 2. If you are on a higher floor and the hotel is not busy. Your shower WILL run cold at first let it run for about 3-5 minutes and I guarantee you will get a super nice HOT shower be patient it will happen :) . This is not a 5 star hotel. Some parts of it are dated, however it is clean and well maintained with a staff that seems to care which to me in many ways makes it better. Overall, we loved our stay as always, and can't wait to come back soon.

Not really a complaint but the hotel is going through change as it has been purchased and recently renamed From Castillo Del Sol to the Mariner. I believe it will now be a Hilton property. I know lots of people complain about the elevator situation but they are working on it. I can understand when the hotel is busy this would be a huge issue, luckily for us the hotel was not crowded when we visited. We have stayed here many times before and can see some improvements already being made. The sliding doors to the balconies appear to be new (much needed upgrade) the curtains were updated etc.. obviously lots more updates could be done (new doors on the rooms would be a good one ) but overall the hotel seems to be moving in the right direction. One weird thing we noticed was that the rooms next to us were empty but the entrance doors and balcony doors were left wide open until late in the evening/night. This was strange and a little uncomfortable. Not sure why this was done but it was odd and seemed a security risk. I am hopeful that the new owners don't change the good things like breakfast and the reasonable price. Overall our stay was very good.

I loved the view

The AC didn’t work and they said they fixed it but didn’t. There was a roach in my room. Bathroom was incredibly small

Needs some repairs and elevator fixed

Absolutely nothing.

Checked in to the hotel to find the room covered in hair and dead bugs. Even had a few alive bugs. Needless to say, turned right around and checked out.

Breakfast was exceptional,staff was very friendly and helpful

More than 1 chair in our room to sit at the table to eat.

It was not clean , when you sat on the balcony you got dropped on from the air conditioning . The fort opened outward which is unsafe . When we got to the room the soap in the bathroom had been used and there was a cup of coffee on the TV stand . It was not worth it. And they only had one elevator for 7 floors working, they said the one was damaged a year ago in a hurricane and still not fixed.

everything was fine except only ONE WORKING ELEVATOR.

Location

One Elevator broken, ice machine broken, breakfast room coffee machine broken, tv remote broken.

Great property

BugS in room

Right on the beach, the room was very spacious, the beds were really comfortable!

That we didn't get the room we had booked and there was no stove top in the room and it said there was one in the room description!!

They always had breakfast everyday the pool was decent sized and up to 8ft deep

Bugs and only one elevator

Beach access. Good breakfast. Nice pool and plenty of lounge chairs available.

Only one elevator operational !!!!!! It took forever to get it. Very loud commotion goin on at the hotel.

It was right on the beach and I had a perfect view.

One elevator was working

The room were clean pretty location

Only one Elevator and it was real slow.Its was clean but need a lot of work.

Most of the property was clean. Close to the beach and good size pool.

Only 1 working elevator. And it took FOREVER to use.

The view of the beach

The room smelled like mildew

The view, the fact that breakfast was available.

Room a little outdated

It was on the beach, with easy access.

The room was nice except the bathroom needed a paint job, there was painters tape on the ceiling. The closet door was broken & off track.

ocean View

overlooked dumpsters