It was below my expectations. Not the Ritz I used to know.

First, when I arrived one hour after the arrival time informed to the Hotel, due to bad weather conditions, the Ritz had canceled my reservation … imagine I was arriving after a 12 hours trip with my daughter late night. They managed to resolved the issue as they were fully booked and put me in a room just in from of the elevator. And I only made one request at the time of booking: “far away from elevators”. I felt like they were doing a favor ! Not receiving the treatment for the amount paid. Anyway, I have to say that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race (the Chicago half marathon), at 4:50am and the cleaning ladies of the room, the nicest! For a 5 star hotel and the brand “Ritz Carlton” Certainly I expected something above average. On their behalf, I requested an extension for our check-time and the lady at the front desk was kind to agree a couple of hours more so we can leave back home and a long flight without rush.

Everything was excellent

Didn’t have microwave

Location

It was dirty very dirty stains on the couches, mold, and cigarettes. Nose in the room will never ever go, especially with what we paid.

Everything was spotless everyone was very kind and helpful

view

no breakfast, poor amenities, no cuttlery

Excellent location near the mile, as well as good coffee shops (Dollop!) nearby. Comfortable room, excellent view of the lake via the picture window.

Only one robe in our room! One of us had to miss out… slightly bigger bath towels would have been nice. Minor grips really.

convenient to Shopping

hard to get in to

Great location

the dual lifts one set to reception and then another different set and location to the rooms