It was my first time staying there. I expected way, way more from reading some reviews. If I had to say one thing that I like was the breakfast and checking out. ( Had reservations for 2 nights, stayed 1 only because I had already been charged for the stay).

Once entering the room, the room smelled. I think it may have been the carpet. Once entering the bathroom, there were 3 dispenser hanging. ALL 3 were empty. NO SOAP, NO LOTION, ETC.. The tray that was sitting on the bathroom counter that holds the individual soap, lotion, etc..(EMPTY.) The pull out couch, there was no linen for the couch, and the towels look like some towels had already been used. I don't know if I was given a BLOCK room, but the stay was a nightmare. I called the front desk and told the young lady ALL the items that were needed. She said that I needed to come get them because she was working alone. SAD, SAD, SAD. HORRIBLE SERVICES!!!! Because of my leg, it took me a while to make it up there to the room (5th floor), then to come back down, to go back up. Unbelievable. I have stayed in many Hilton hotels and NEVER experienced nothing like this.

The customer service. Briana was very helpful in local recommendations.

The rooms were musty, moldy, cracks everywhere, stains everywhere. All the pillows and bedding was worn out.

Very welcoming

Elevators were super slow and handles broken inside

Breakfast was great. Heather was awesome!!

Outside benches

I didn’t like it

The breakfast was the best I have ever had and the attendants outstanding. I plan on making Embassy Suites the hotel to stay at in the future.

The parking or the availability of good parking spots was probably the worst. The elevators weren't the most comfortable and made it seem like it was going to get stuck.

Very convenient location

Elevators take too long but not a big deal

EXCELLENT STAFF! EXCELLENT FOOD! EXCELLENT FACILITIES!

Filled every time we have stayed at the EMBASSY SUITES