Hotel was good overall. The localisation was good, next to the conference centre, there was no problem to easy get to the city or use bus. Breakfast was very nice and tasty. You could choose table with river view or eat inside the Lobby. Evening snack and drink was also nice.

The competence of the night shift staff leaves much to be desired. Front desk tried to reserve a deposit of much higher value than said (250 instead of 100) when this was not possible, booked a deposit without my knowledge for 150. Our room was not cleaned and no towels changed (only once during our stay), if there was any option to choose we were not informed. The amenities was also weak - for the price we expected at least something - not just 3 shower gels for the entire stay. The pool was closed for 2 days. No welcome information such as where the pool / breakfast is, opening time, etc. The room was very large but it looks like good housekeeping was a long time ago. The carpet was dirty and the sofa didn't smell nice. The price was too high for the quality

The breakfast was nice, but not as nice as other Embassy Suites I have been to.

The room was not clean. Hair all over the bathroom and tub. When you opened the door, the smell of dog piss hit you like a ton of bricks. There was zero toilet paper and when we asked for some, an employee at the front desk said he would bring some and never did.

Front desk clerk nice guy

There was dirt in the tub still, everyone was busy to busy !! Also it was very loud at the place chosen by the elevators !! Loud neighbors eggs were running to wet, the only person was front desk guy he was there by himself !! The view was not fully a riverside view it was a building

The pool area restroom was filthy.

Could have had better cleanliness in the pool area in general.

Staff was rude and unprofessional.... It was tolerated by management... I've stayed at several Embassy suites. This location was horrible. Customer service isn't customer service anymore. Breakfast was bland... The hotel needs to be updated .. Tubs were rusted and old. Rooms smelled like mold.... The towels and washcloths were

Nice

Breakfast

Beautiful river view and just across the street from NKY convention center.

Nothing

Breakfast and location.

The parking and trying to get to hotel. We are handicapped and use an electric scooter. Not very assessable. Took 30 minutes to enter room. Had to keep going back down to lobby to get new keys. Then they figured out the batteries were dead on the door keypad. We had 5 adults and 1 kid in our room there were 2 towels and 2 washcloths. Another time we had to go to lobby to get towels. For $300+ a night the rooms were not very grand. The sofa bed had no bedding. Once again had to go to lobby to get those.

Breakfast and location to the REDS baseball field. I felt sorry for some of the staff. They seemed overworked. There were only two staff members for a long check-in line. Get there early if you want to make the game.

The rooms had a musty smell. We requested an upgrade, but it was not available. Our rooms had no sheets or blankets for the pullout couch. Website lists check out as 12 noon, We were told it was 11. We asked for a 30-minute extension because my son was sick to his stomach but was told "no". We left by 11 AM. The check-out person on that day was condescending and disrespectful. We had 2 rooms and paid almost $700. This was definitely not the quality I am used to having as a Hilton Rewards member or with Embassy Suites. The only good thing I could say was the breakfast was good!

Location & decent breakfast included

Not treated well on initial check in attempt

Location was great

Room was dirty. Soap dispensers were empty.

It was updated and in a convenient location

The staff was overwhelmed and therefore unpleasant and rude

The breakfast was fabulous

Free drinks and snacks were GREAT! Breakfast was WONDERFUL! Staff are friendly, courteous and pleasant! Our room was clean with a great view.

It's possible there was and unexpected staff shortage today, but: There was only one person checking people in and the line was LONG and the wait was LONG. Only one person running the bar for free drinks, plus taking meal orders. He was quick and courteous but the wait was longer than necessary! No one answered the phone when I attempted to order room service. I wish parking was free and not $12/day.

located on the waterfront

not much around the hotel hotel kitchen was unable to handle the volume of food orders and actually stopped taking food orders long before advertised closing time the included breakfast was very good

At our breakfast the first morning, while my husband and I stood waiting to have our omelet made, a HUGE roach fell from the wall and onto the counter beside our plates. The hotel customer service said they put a note on our account to refund the second night, but I first had to notify Booking.com and wait for Booking.com to call them before refunding. I immediately went to the website and sent an email with no response yet. Please contact the Embassy Suites so that I can get my money back for this horrible experience. I should be compensated for our entire stay, this absolutely ruined our our vacation!

The room was clean and relaxing. Walking distance to great restaurants.

Finding the entrance from the parking garage was a little hard because it says fire exit.

location and great staff

pool was very small and no towels

complementary drinks and breakfast! River view was great

pool wasn’t as expected at all! so packed and small !

the entrance area/main area was nice.

the staff was rude, the floors in the rooms were dirty. No towels in pool area pool area was disgusting. We asked for a crib and it was repulsive and stained up and so dirty we could not use

location

The breakfast

We had to move rooms because our ceiling was leaking. We went to another room, the bathroom was not very good, the bath tub is chipping of stuff. The ice maker outside our room never worked. We had trouble with the phones in room , and room service over charged me for 2 beers when we got 1 and a ginger ale, I told the desk and the NEAT and nothing was done. Front desk staff both at night new and were not knowledgeable about hotel or area. Not a very good experience coming from a former hotel worker and former flight attendant. Sorry.

Need more variety…switch it up a bit!!