Very happy with the staff of the hotel. Neatly dressed and professional and helpful. The last hotel we stated at, (different hotel chain), the desk clerk was sleeping at the desk with ripped jeans and a hoodie pulled over his face and he never said a word when he checked us in. This seems to be happening as the norm lately, but at this Holiday Inn it was just the opposite. Was impressed with the staff as well as the housekeeping staff. Will stay there again if in Concord.

Happier with a breakfast buffet because I'm usually in a hurry in the morning, but the breakfast we had to order off the menu was very good. Not really a complaint, just a personal preference.

Ontvangst receptie

Verblijf 5 dagen daarvoor niet tevreden. Management aangesproken

Very nice room, big and clean

Very clean and a great location to everything

WiFi was a little slower than I like

Easy location; upgraded

Our sink was clogged at first and the bathroom tub floor cracked

Location

Nothing

everything was great, location, the room, especially Sheela at the front desk, very friendly, always greeting you with a smile. I would suggest to IHG to put in their website that breakfast is at the restaurant inside the building but it does not work like a self service. They give you a menu with different choices and prices but if you booked your room with continental breakfast you can ask for anything regardless the price but you have to make sure to tell the front desk that you do not want to be charged by the restaurant. This way Sheela in this case put a note in the system on our behalf and we were not charged for anything.

Servicio de limpieza