The gym

1. As a Hilton rewards member, I was not allowed a late checkout. 2 Buffet breakfast was significantly over-priced and menu was extremely limited. I had better more wholesome breakfast for free at Hampton Inn & Suites. 3. Room had a profound odor and smelled. 4. I checked in and was given a 2nd floor room with window view facing the AC. 5. The evening bar/restaurant menu was extremely limited and over-priced. 6. The hotel did not have an airport shuttle service. My HIlton Honors # is: 836101351. I plan to send feedback to corporate as well.

The bathroom was great. I loved the shower with the different setting and the fact that the phone actually worked and allowed me to call room service.

The pillows and the bed were horrible. The pillows were flat no matter how much I fluffed them up. The bed felt hard and uneven. It was just really a very hard sleep. Also I was told that the wifi was included. But when I got there it said only limited wifi was included and that I would have to pay for the full wifi per night if I wanted to use it. There were cheaper rooms available that offered full wifi service that would have allowed me to get mybwork done, but because of this it cost me a days work. Also I was told that the restaurant would be open. That was not the case. The lady at the front desk said that they did not have enough people staying for the restaurant and that other was going to be closed until after the new year. The only reason I even decided to stay here was because of the restaurant being open for Christmas dinner. After finding this out I had to come out of more money that I really did not plan to. For these reasons I will not be staying here again.

Location

Na

The staff is so helpful and kind. The property was beautiful. The breakfast wait staff, cook, and front desk folks were really happy and helpful!!

nothing

They would not let me in my room until the next morning and would not refun any money

The bald man at the front desk was very rude and did not seem to care I couldn’t get in my room all night

Location & staff

I travel every year for my birthday. This was the first time in 15 years I wasn't acknowledged by staff at a hotel on my birthday. Hearing Happy Birthday means alot to me.

Clean and comfortable

It was great.

Location Staff

For the price sure include breakfast Rooms need to be updated A little more detail on cleaning

Room was okay it didnt have a odor smell...loved the shower...lotions, shampoo and conditioner bottles on wall. Ask for more towels and they were delivered in a fast timely manner! The Kane Brown Concert, I guess made up for it because it was phenomenal!!!

The elevators broken with only one working, all cramped in there with the entire hotel guest sucked, along with a dog trying to sniff everybody privates was very uncomfortable. The hallway had a odor that wasn't so pleasant and needed a serious vacuuming. The price I payed for one nite was expensive to only be disappointed. I thought it would be a tip notch Hotel. If I had shopped around, I think I coulda had a lot better deal and experience. ((Coulda woulda shoulda doesnt count now thou))

clean very polite staff

Room size and room style.

Bed wasn't super comfortable.

The room was nice and comfortable and clean.

Tried to get coffee for the room and the lady never found any and I was told I have to wait until morning even though I thought it comes complimentary with the room so I wait until morning only to discover I'll be charged extra if I get any breakfast or coffee. You don't get anything complimentary even though you definitely pay for it. I could have paid less somewhere else and probably had plenty coffee and even maybe a free muffin to hold me until I check out. The only thing I enjoyed was that it was clean and comfortable but I could find that elsewhere for cheaper. I literally got one piece of bacon and one piece of sausage and was charged $6. So sad. I will not come back here.

Everything else was nice

No microwave n got 2 pay for breakfast n the rooms already almost 200. Breakfast should be free

No

The people next door arguing and slamming their doors all night long