Our room was not cleaned when we arrived. The pool was unavailable when we were told it was.

Great location, staff was incredible, clean hotel.

I always like the complimentary breakfast that hotels provide. That was not here.

great place to stay

comfortable bed, great breakfast

Location was very good. Breakfast was good. The best part of our stay was when we were leaving to check out and one of the hotel cleaning staff greeted us with the biggest smile and nicest morning hello outside our room.

Was not waited on when I first arrived around 9:45 to 10:00 p.m. and had to wait for the young man talking on his cell phone before he could check me in. Also, had an issue with checking in because he did not speak English well, at all. Very poor customer service experience.

First night we told the front desk that our air conditioner was on 60 and that we couldn’t adjust the temperature up. Nothing was Done! We asked for extra towels and did not receive them. The second day a guy named Si and woman came to our room to look at the thermostat on the wall. He could not fix it so he said use the heat!! It is in the 90’s. So for the two nights we had no sleep because we had to keep turning the ac on and off. I called the front desk the next morning on Friday the 15th of July and spoke with a lady. I told her that we needed a maintenance man to fix our air conditioner and that our room needed replenished with towels and coffee. The front desk told me they put a order in and it will be fixed that day 07/15/22. We had a convention all day and when we arrived I was told by the front desk it was fixed and it was not! The ac was still on 60 degrees!! I called the front desk to report that it was not fixed. The lady came to my room to try and fix it and she couldn’t. She called the ac guy to report he did not fix it. The guy would not answer the phone call. So here again no sleep because up and down turning on and off the air conditioner. We had a convention to attend to the next day. I came back to the hotel around 6 and still the air conditioner is not fixed. I go to the front desk to speak with the Manager and Si said they are not in. I asked him who is the manager and his reply was I’m the acting manager. I was very polite and very patient with this problem but nothing was done about our air conditioner. He said you didn’t report it !! I said you are the one that looked at it and said use the heat!! He said no I did not. It was him so he is lying. I told him that I want some money nicked off my stay because it was unsatisfactory and I have been more than patient. His reply was coupons!! Coupons for what!! Don’t stay here. Absolutely awful 😞

It was very clean and secure.

n/a

the location, the bed; water pressure in bathrooms excellent; room temp controls great

The interior paint was not a match- for ex. see bathroom door- or remodel process taking place).

Location was good. Staff excellent. Room needs work. Light and fan switches broken. Dead bolt on door did not work.

Did not eat there.

Great experience

bar side

n/a

The friendly service and cleaness.. it always smell so fresh. That's why I keep coming back.⁷0

Staff was very friendly, room was clean and we ate breakfast there which was great.

Some of the exercise equipement wasn’t working.