Residence Inn Norfolk Downtown
About this hotel
This all-suite hotel is located in downtown Norfolk, a 5-minute walk to the Chrysler Museum. Each spacious suite features a fully equipped kitchen, free Wi-Fi and a separate sitting area.
Amenities
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Parking
Dishwasher
TV
Wheelchair accessible
Family friendly
Map of Portsmouth, VA
Hotel in Portsmouth, VA
Reasons to book
Great for pets
Includes essentialsPets allowed, Kitchen / Kitchenette, Air conditioner and more
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Reviews
4.1/5.0
Excellent(211 Reviews)
100% verified reviews10.0
Best staff I have encountered in a long time! Very friendly and accommodating when asked for assistance, and will definitely stay here again if I am in the Norfolk area.
The first room we were assigned had some air conditioning issues and we needed to be reassigned to a different (but better) room. Only one elevator was operating which made traveling within the hotel difficult.
5.0
Good location in relation to where I needed to go.
The bed was dirty. It had sand in it. There was a leak in the ceiling. The water tap in the shower dropped.
7.0
Location was good for us
My pillow case was visibly dirty, no mattress pad, bed was old & not very comfortable. Breakfast wasn’t very good
9.0
The Front Desk Receptionist/Guest Services was very polite and helpful when we checked in Saturday evening. Our room was clean. The breakfast that Sunday morning overall was pretty good. Also when we checked out (Late Sunday Morning) the Front Desk was very helpful also.
Well, w had the handicap accessible room. We didn't need it nor request it, but it could have been all they had left regarding what we had booked..not sure. Now, I admit that was a little irritating bc the shower was not a regular tub and shower (understandably bc it's for special assistance or needs) so it was walk-in. But water was flowing all on the floor...before I even used it. That was kind of messy and the shower curtain was drawn. All of this was noticed BEFORE I started my shower. The small piece that was a "barrier" to keep the water "in" was honestly useless. It was not sturdy...and it could honestly make someone fall. I just used a VERY large towel (the full bath towel) to keep the floor neat/dry before I started my shower.
The hotel didn't seem slammed or packed bc breakfast in the morning was a breeze (I went like 7:30am or 7:45ish (it's only 2hrs now)
That was my main gripe, was the way the shower was set up. I'll make sure I say respectfully no handicap accessible room please.
8.0
Very pleasant room for our stay before a cruise. The location was close to the cruise port. The staff was exceptional.
10.0
Location and friendly staff.
Nothing
9.0
Ok
Really I’m not a big breakfast person so it was ok
10.0
Breakfast was great this my third time will return in July good communication good service gym and pool enjoy
Na
1.0
Did not stay at the property. They did not have a room for us. Sent us to another hotel and paid for 1 night. I had 2 small children with me with special needs and bouncing between hotels was disturbing for them.
Everything
7.0
Clean spacious rooms, excellent breakfast and staff.
Parking. They need to take more pride in the outside of the building..it was dirty and weeds everywhere. Not a good first impression.
7.0
The lobby/dinning areas are inviting and comfortable .
I had signed up for 2 queen beds and when I arrived got a room with a King size bed. The pullout couch was very difficult to set up (initially I thought it was broken). I don’t know if that was a Booking.com error or hotel error. Also, there was no hair dryer in the room and no regular coffee when we went down for breakfast. A little disappointing for the money that we spent.
2.0
Breakfast was fine but we had an issue with water not draining in the tub. We were told someone would fix it but it the issue was not fixed until right before checkout time. We were promised a refund that we never received, also the pool was “closed”.
The staff apologized but ultimately were not helpful as the issue was not resolved until it was too late
5.0
location
cleanliness of the suit was stale and musty torn, stained, worn out carpet & furniture. Air conditioning wasn’t working properly so we had to keep room door open to circulate air. Very disappointing because it was for my 50th birthday weekend.
4.0
Plenty of space for our fam of 5. Beds were ok for one night. Two separate beds AND baths were great! It was nice to have a full kitchen. Front desk employees were fantastic! Super helpful & personable.
Sadly, the common area furniture (chair & sofa) in the room was in need of a very deep cleaning. There was no bedding for the sleeper sofa, even if there had been we wouldn’t have slept on it as there was leftover cereal from past guests in it.
9.0
The front desk staff was welcoming and helpful
The furniture seemed to be up in our room. No ice on our floor had to go to the lobby to request ice
10.0
Everyone I interacted with was just as friendly and helpful as can be! Super professional but also warm and friendly.
My room was missing a few small things (dish soap, bottle opener) and the couch was awful- dirty, seemingly broken somehow cause it had a slant to it, and no pillows.
7.0
Great location to cruise ship and facility was nice
Disappointed with lack of towels. We had 5 family members staying and only received 2 towels. When we asked for more towels - we were provided with more. Also there were no towels at the pool.
10.0
Best room we stayed in on our trip. Had a nice size living room and kitchen area. Bedroom and bathroom were excellent. Breakfast was acceptable.
Did not like that we had to pay extra for parking but I guess that’s everywhere these days.
8.0
The lobby was very inviting and the staff was friendly and courteous. The buffet breakfast was adequate but I'm not sure it was worth the additional cost.
Our room was spacious but the carpet was dated. The sofa and chairs were all too low to the ground which made it difficult to get up and down from them. The cushions of the sofa sunk down into the frame so it was not very comfortable. My chief complaint was the description of its location. A fifteen minute walk to the waterfront was not what we were expecting after reading the description of its location online. We thought we would be a block or two away at the most. The bathroom floor was treacherous after using the shower. There was nothing to prevent water from pooling on the floor which in turn made it very slippery.
9.0
Clean, quiet and conveniently located close to the Carnival cruise port.
7.0
I normally stay here when i attend the Hampton Jazz Fest at the end of June, The staff were great as usual and the hotel was clean
I didn’t like that there weren’t any carts to move our belongings from the car to the room, Also as we were walking thu the lobby to the elevators, We noticed that the furniture that was so attractive at one time was so dirty. One of the reasons i travel from the Hampton area where my friends seek hotels to Norfolk to the Residence inn  is because of how Beautiful and well maintained it use to be. Also in my room the very in the bedroom had black soot or something blown on the ceiling in front of it. And the toilet kept running at times when it was flushed. Lastly the mini market near the front desk was out of everything. I hope this helps to bringing that wonderful hotel back to form. Starting with that eye sore walking thu the lobby looking at dirty furniture. It’s not a good look for The Marriott 
7.0
The location was great! Having a kitchen was a nice amenity.
There is no daily housekeeping.
The parking garage said that the hotel validated the parking, but that wasn't true. Parking should be included with your stay. I have never paid for parking and I travel a lot!
10.0
clean and friendly employees
n/a
9.0
Staff was exceptional all the way around.
Great attention to detail and always bending over backwards to make things perfect for our stay.
Will spread the word and certainly stay here again.
Only drawback was no ice machine on the floors.
4.0
Facility is very old and no emenities or towels in the room
8.0
Staff was super nice & helpful! The beds were comfortable! Room was very clean minus the smell but the rest of the hotel smelled amazing! The lobby is beautiful and smells/looks very clean at all times!
Room smelled like cigarettes! Lots of things didn't work in our room..lights, the water temperature got cold quickly, the TV didn't work.
8.0
Location was excellent! We were able to walk to everything we wanted to see - USS Wisconsin, Chrysler Art Museum, waterfront and plenty of good restaurants. Beds were comfortable, facility was clean.
The only complaint was luggage cart had flat tire
1.0
Not much- other than it was close to my conference site and the zoo for the kids.
The room had dirty dishes, the tub was broken and the pool had gross floating things in it and I didn't want my kids swimming in it.
4.0
Staff at front desk was helpful and friendly, very welcoming
More than half of the electrical outlets did not work in the room.
The room was extremely hot, turned down to 65 just to attempt to cool it off some, very little change in temperature.
8.0
Location, Rooms, Cleanliness, and the Service was amazing!
the only thing I’d change is that the TVs in the rooms are very out of date and couldn’t run our Apple TV programs or fire stick and I think the pool and Hot tub should be open a little later
4.0
Location was great. Easy to walk to most attractions. Many restaurants within a few blocks. The woman serving breakfast, Dee, was very friendly and helpful.
Room was well worn; stains on the carpeting and couch, microwave door handle was broken. Wi-Fi was spotty and kept dropping us off. Big selection at breakfast but nothing worth eating; rubbery eggs, runny oatmeal. Our son requested a crib for his one year old. Didn’t get it for 24 hours and had to ask for it three times. Bill was more than the figure I was quoted in my confirmation 3 months earlier.
8.0
Beautiful hotel in great location. Kids loved the indoor pool.
Breakfast was meh.
FAQs
How much does this hotel cost compared to others in Portsmouth?
The average price for a rental in Portsmouth is $147 per night. This rental is $40 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Residence Inn Norfolk Downtown. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Residence Inn Norfolk Downtown pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Residence Inn Norfolk Downtown?
We found 9 amenities for this rental. This includes air conditioner, pets allowed, kitchen / kitchenette, internet / wifi, and parking.
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