The Row Hotel; BW Signature Collection
About this hotel
The Row Hotel; BW Signature Collection is within 10 minutes' drive of San Jose International Airport, SAP Center, and the San Jose Convention Center. Free WiFi is available.
Amenities
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Willow Glen, CA
Hotel in Willow Glen, CA
Reasons to book
Free cancellationFull refund if you change your mind
Great for pets
Includes essentialsPets allowed, Kitchen / Kitchenette, Air conditioner and more
$$$$
Reviews
4.0/5.0
Good(271 Reviews)
100% verified reviews
8.0
Comfortable room, convenient having breakfast on offer- a good base for your visit.
Very odd system of check-in through a screen to a remote staff member. A pretty strange and impersonal experience, and not one I would want to encourage in any more hotels.
6.0
The bed was comfortable, the room was clean.
The automated attendant at check in and out.
5.0
Plenty of parking and property is secured
I asked for early check in and they wanted to charge me $50.00 which I declined and kept checking in at 3pm. Got there on time and room was t ready. It was ready 45 minutes later. The tv didn’t work, there was no phone in room and continental breakfast was beagles, cereal and coffee only. Very misleading. The jetted tub was so dirty and smelled like mildew!!!
10.0
It was clean, bed was comfortable. Friendly staff.
2.0
The front desk was helpful, especially the night staff. They also had a vending machine with decent options.
When we arrived to our room it was way smaller than expected. The room looked like it wasn’t tidy, there was dust on things including all over the a/c vent. There were hardly any amenities. 1 body towel despite booking for 3 people. 1 roll of toilet paper. No comforters, just sheets. Had to ask for all of these things when it should’ve been provided from the beginning. The comforters were also just fleece blankets and not actual comforters. Felt like a step up from a Motel 6 which is unacceptable for the price you’re paying. The front desk told me they had a week left in business which is why they didn’t have enough inventory. Shouldn’t that be a disclaimer before you book or reflect in the pricing? Very odd experience to say the least.
9.0
Bed was super comfy. Shower needs a little attention…mold around the caulking. Breakfast marginal. Staff was super
Mold in shower. Hairdryer in room
8.0
The room was very nice and the bed was very comfortable. It was very clean and I thought the aesthetics of the overall hotel was nice. It was well located to Santanna Row.
2.0
The breakfast is just a bag with juice boxes, granola bars and mini muffins. The location had homeless people outside at night doing strange things. There was even homeless people in the hotel garage.
The junior suite with the hot tub is a SMALLER room than the king bed room that they charge far less for. It's incredibly misleading to put the word "suite" in the title of a room and charge more for it yet the room is smaller than some of the far cheaper options. I feel ripped off to be honest.
9.0
Clean, quite, staff is good services
for got cleaning service between two days stay.
1.0
Nothing property manager is rude and disrespectful
I was discriminated for the type of bank account I use
10.0
Quiet problem free stay
Sliding glass shower doors
7.0
The only problem I had with the hotel was that breakfast did not include any protein. I was unable to eat anything. I had chosen your hotel because it stated you served breakfast. Even yogurt would have been acceptable.
7.0
Breakfast Could last til 10am or leave some toast at the door. I am a pm shift worker for over a decade. That would have been a nice gesture.
Instead of tanbark, have a patch of grass since the area to poop is so small for the pets to use. No pet likes tanbark real or fake grass is way better!
5.0
Everything seemed clean.
The street noise was very bad and made it difficult to sleep
5.0
Friendly staff, good location, ample and easy parking.
The complimentary breakfast is laughable. On my second day, my shower expelled HUMAN WASTE from a sewer backup, soaking the carpet. They gave me a new room promptly, but that’s a significant plumbing problem. They have curtailed housekeeping service because of COVID, but when I asked for more toilet paper they asked when I would like to pick it up — the least they could do is put it in my room! On the whole, the hotel is just a bit shabby; it attempts to look nice, but it’s a thin veneer. It’s the little things: fixtures in need of repair, coffee machines but no creamer, a jer tub with no controls for the jets. It would be easy to make some improvements and up the quality substantially.
10.0
No finger prints in sight everything was super clean .
Staff was on point !
Update the shower stalls .
More pictures on the wals in the room includimg the bathroom
2.0
Idiots work here.
7.0
The bed was very comfy and everything in the room worked and the blue LED lights were pretty cool, I enjoyed the “hot tub” aka XXL bathtub with 4 very light jacuzzi jets, but that is only because I’m a very small person, so to me it was definitely closer to a hot tub than bathtub. My husband did not day the same.
Also, even with Covid, the snack breakfast wasn’t bad. Lady at the front desk that checked us out was nice. Also still trying to decide if I liked that the front desk was on second floor, kind of different.
The fact that they advertise a Hot tub in the room when really it’s just a very large bath tub with jets, in the bathroom with a shower above it. Also you could tell it was pretty run down and they just went over the old crap to redo the bathroom to make it look nicer. And there was mildew on the jets in the tub.
Also, kuerig in the room would have been awesome if it wasn’t so dirty, because the coffee at the “breakfast” was HORRIBLE. Also 3rd floor was slightly noisey, and the area was SUPER ghetto even the hotel seemed fancy. And guy at the counter when checking in talked way too fast and wasn’t very welcoming.
10.0
Muffins are good
Warm breakfast would be nice
9.0
Lights
6.0
Breakfast was more like a snack bar. The remote to the TV was not synced together.
9.0
Corner room, spa tub, and the blue led lights were nice.
Some of the power outlets in the room didn't work. Needed more pillows.
10.0
Great value for the price. The rooms and hotel overall were very clean. The gentleman that checked us in at night was very friendly and helpful.
Nothing bad about the hotel. There’s not many eating options at walking distance.
FAQs
How much does this hotel cost compared to others in Willow Glen?
The average price for a rental in Willow Glen is $174 per night. This rental is $89 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at The Row Hotel; BW Signature Collection. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Row Hotel; BW Signature Collection pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Row Hotel; BW Signature Collection?
We found 12 amenities for this rental. This includes air conditioner, pets allowed, kitchen / kitchenette, internet / wifi, and smoking allowed.
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