The room was clean.

Upon arrival to the room, the toilet wasn't flushing. They sent an engineer to fix it. Later on, it became very hot in the room. I tried to adjust the thermostat without success. I called the front desk and was told I didn't have the ability to adjust the temperature in my room. An engineer would have to come do it. Well, my family was already in bed and it would require waking everybody up. I had to deal with the heat. I was very uncomfortable.

Accogliente! Pulitissimo!

Colazione e wi-fi a pagamento

مريح ونظيف والاستقبال ممتاز وكل الخدمات في الاوتيل

لا شيى

Well accommodating and eager to assist in stay

Parking can be expensive, should be reduced if staying at the hotel..

Place was very clean. Breakfast buffet good. Restaurant staff very friendly, courteous, helpful.

I called the front desk upon arrival at LGA Airport to ask for shuttle pick up and was told that the shuttle should pick us up shortly. I was given instructions of where to wait which was where we already were when I made the call. Note that the hotel is about 2-3 minutes away from LGA. After waiting for twenty minutes I called the hotel again. Whoever answered, told me that I was waiting at the wrong spot and that I did not answer my phone when she tried to reach out to me. First of all, I had no missed call. Secondly, I was watching every shuttle that came after I spoke to the front desk and did NOT see a Marriot shuttle. Interestingly enough, as I was finishing up the call with the front desk, the Marriot shuttle comes exactly where we were. So how could she even say that I was at the wrong place? She simply hung up, no apology for the inconvenience and for jumping to conclusions that the mess up was our fault for being in the wrong spot, which we were not. Upon arrival, we proceeded to the front desk and waited for our turn to check in. Yolanda was the one who attended to us. As we stood there waiting, she looks up and asks my son curtly if he needed help. I chimed in and said that yes, we had a reservation and needed to check in. I asked if we could check in early and would be willing to pay extra for an early check in. She was very short and aloof saying that she cannot guarantee that she can. She was even talking with another staff member about another customer in front of us. She went on to punch keys on her computer, not telling us whether she could accommodate our request. When she found out that my husband had gold elite status with Marriot, here entire attitude changed. She suddenly became friendly and courteous. As it turned out, she was able to accommodate our request but did not even communicate this to us directly. Shameful and disappointing.

It’s clean, staffs are friendly.

First fix your basic services like Wi-Fi. I literally couldn’t use Wi-Fi most of the time and it’s price is not included with the room charge. Breakfast can’t be worst than this. Just terrible. We were 4 adults and in app it was said breakfast included. But to my surprise only 2 adults can eat breakfast and 2 child. That’s just bad.

Location to the airport ... Convenience of bar and grill in main lobby...

Not much to dislike... Our stay was fabulous..

La verdad muy contenta con toda la atención, la limpieza, el olor, desayuno repetían lo mismo todos los días, sería la única sugerencia que darles, pero por lo demás no solo le doy 5 estrellas ⭐️ les doy 10

Lo único que les sugiero es hacer del desayuno un poco más variado, por lo demás todo perfecto!!

The breakfast was monotonous with the same menu everyday

Very elegant with a resort feel.

None

This was the second time I stayed at the hotel recently prior to flying out of the area. It is the perfect location when flying out of LaGuardia, and could not be more convenient when getting to the airport. I had to leave too early to have breakfast, but I very much enjoyed the breakfast provided during a previous stay at the hotel.

Great lobby and restaurant is very good. They have a full bar until midnight. Free shuttle to and from airport.

The room I had had a musty smell that immediately made me sneeze.

Location was fantastic as we had a very early flight out the next morning. The hotel shuttle bus was on time and very accommodating.

Our tea Kettle didn't work but they gave us a new one quickly as well as a Starbucks voucher.

The hotel was nice.

Some of the hotel staff is really rude. The lady screamed at me on the phone, and the shuttle driver also was very rude to me. I would not book again.

Clean, safe, and close proximity to the airport.

The location is very closed to LaGuardia Airport and run shuttle buses most of the time.

1st Night reservation I have been told that they didn’t receive my reservation and I pay in the reception instead. There is no swimming pool. No foreign money exchange service and I don’t believe that there is still hotel without Free WiFi.

ideal for what I had to do

to many cars in the areas

entrance and room

not clean, too far

Everything 😎

Nothing

Shuttle was great - what breakfast?

Dust in the room; noisy being near the airport