This hotel double charged my credit card!

This hotel double charged my credit card!

I loved the appearance of the hotel -- both inside and out. It was beautiful and gave a kind of retro 60s look. It was comfortable and the staff were all helpful and nice. It was also very close to a lot of things for me. Bars, restaurants, activities, etc. It was a great location and not too difficult to drive around in the area.

The only issue I would say would be parking. This was not too bad, however, as they had a valet. If you did not want to pay for valet, there was a parking garage walking distance from the hotel. It was not even a full minute walk away.

My granddaughters and I loved the breakfast! The room was clean and fresh and the staff was always friendly.😀

I was directed to my table and was told the buffet was there then the 50$tab came. I didn't realize I could order from a menue. Very dissatisfied

My room. The bathroom door was a rolling door that wouldn't stay closed called and it was attempted to be fixed. It closed but was extremely hard to open. I spent the entire time thinking I was going to be stuck in there.

The pictures looked beautiful and it was a great location

Everything was extremely overpriced We got there and they ended up charging us more than what I booked. They were remodeling so everything was a mess. You couldn’t use the front doors and there was no signs telling you what was going on. The front customer service was completely rude Took them 20 minutes to my reservation. While he made fun of Booking.com reservations . The pool wasn’t open, even though the website said it was on the other site parking was more expensive than what it was when I booked it through the other hotel name the other ones said parking was $35. I ended up having to pay valet $55 and then got overcharged three times. For one night . The rooms were so tiny and the beds were so uncomfortable. And the shower leaked everywhere.

It was clean and staff was great. Everyone with smiles and friendliness

The air conditioning was not working well in room. It was warm

The location

The Ac in my room didn’t not work and it was very uncomfortable and hot!!!

Location

Renovating

location was excellant, close to Peachtree MARTA station 5min wal. close to most tourist activities

Everything was wonderful!!!!

Property never confirmed booking. There was no reservation for me in their system.

Property never confirmed booking. There was no reservation for me in their system.

Everybody is always so nice. Great location. The area feels safer than around some of the other hotels. Easy walk to the Tabernacle.

It’s under construction, but that’s only temporary.

The front desk staff were amazing! They went above and beyond to insure my son had an amazing birthday.

The kitchen at beakfast was running a little slow. There was a lot of confusion with the staff.

The location was great, when they finish remodeling it would be much easier to find the entrance. The building is well taken care of and the staff was super helpful and accommodating! The area is downtown Atlanta so you never know who you’ll meet but there were food options and stores in walking distance.

I wish it could stay a doubletree beacause it’s the only one in downtown/midtown Atlanta!

The two bartenders were amazing!

A bit noisy. Shower didn’t work well

It was downtown where everything at

I love everything about the property

All the staff were very accommodating and pleasant. Our room was the issue, the toilet didn’t work. So, we woke up and left to go back home 4 hours

Our room was the issue, the toilet didn’t work. So, we woke up and left to go back home 4 hours

The hotel's location is excellent. In 5 minutes, you can walk to the Olympic Park, Georgia Aquarium, and the World of Coca-Cola. The nearest subway station, which takes you directly to the airport, is also 5 minutes away. In front of the hotel is a streetcar station (Carnegie at Spring). You can use that to go to the MLK historic site.

I did not know that the hotel parking was expensive ($50/day). If you drive to the hotel, you should be careful.

Locatie

Receptie check in en betalen

Nothing. The location didn’t tell us they were under construction and there was no way into the building. We called multiple times and no one answered. A homeless man outside was nice enough to tell us it was under construction but when he asked for money and we didn’t provide any he became quite mad. We didn’t even stay here and now they refuse to refund us our money.

Everything. The location didn’t tell us they were under construction and there was no way into the building. We called multiple times and no one answered. A homeless man outside was nice enough to tell us it was under construction but when he asked for money and we didn’t provide any he became quite mad. We didn’t even stay here and now they refuse to refund us our money.

Great location. Friendly staff. Felt safe and secure. Cute decor.

Walls are very thin and could hear the couple in the room next to us clearly. Vallet only parking.

Chambre spacieuse et agréable. Très au calme malgré les travaux en cours dans l'hôtel

Great room, well decorated and smartly designed.

Entrance is not very clear

The location is wonderful, easily walkable to MARTA, State Farm Arena, Aquarium and other attractions. It was comfortable to work in, even though they’re under renovations.

Ampia camera, ben insonorizzata, letti comodi, aria condizionata funzionante e silenziosa. Buona colazione, varia soprattutto nel salato. Ottima posizione, vicino alle attrazioni turistiche della città.

Accoglienza al desk per il check-in un po' sbrigativa e non molto calorosa. Avevamo prenotato e prepagato la colazione inclusa, e non ci hanno avvertito che servivano dei voucher, consegnati da loro, prima di accedere alla sala colazioni.

Everything. The rooms were perfect. The people were so nice. They really cared about their guests. The location was fabulous

From the moment we entered The American Hotel, I knew it was special! The welcome we received from all employees was so kind and gave us an immediate sense of home. When the staff found out it was my daughter's birthday weekend, they were quick to offer her goodies and even a birthday card! The friendly staff, decorative vibes, historical contexts, safety, amazing breakfast and exemplarily hospitality of this hotel has made it one of my favorites! This hotel understands that travel should be that of human interaction, laughter, kindness, beauty and relaxation. The employees of The American should be very proud of themselves and their commitment to excellence!

All was great! There is some remodeling taking place in the hotel, but it wasn't noisy nor creating disruption.

Great location! Walking distance to many restaurants and tourists hotspots! Beautiful view from balcony! Friendly host!

Construction! Valet a bit much! Room service did not replace bathroom with fresh towels- had to call front desk-

Nice room, fluffy bed

I wish there was a larger breakfast option, I understand with covid people are being careful though. Option to use Netflix or Hulu without Chrome cast would be nice. Smart TV.? Microwave? Nice hotels dont have microwaves or smart tvs for some reason

I liked everything about the hotel.

I don't like that you have to pay to park your vehicle if you are staying there that should comes with your stay $55 dollars is tooo much per day. And my room was freezing I tried Turing the heat on but it was still blowing out cold air. But overall it was a great experience and stay

It was very clean

The price of the hotel is too high to still have to pay for valet parking