Location

Noisy

Location

I had booked my room 8 months in advance, received multiple emails in the 2 days prior to check in offering the option to upgrade my room and when I checked in, I was told the hotel oversold rooms and I would need to go to a different hotel. Although it was paid for by Embassay Suites, the location was further away from our reason for being in Peoria, no breakfast included and no included evening snacks/drinks. The hotel was at a casino which didn’t appreciate. It also took me 3 calls back to Embassay suites the following day to get a confirmation that they did indeed have space for me on my second booked night

We were charged more than the quote we received from bookings.com I tried to talk to manager and NEVER received a call back

THE price was higher than quoted

Just the layout of the Embassy Suites in general, is appealing.

No hot tub, pool was too cold for anyone but kids. Breakfast was good, short order cook is a hustler! Check in staff were extremely polite.

Looked clean, room was decent size.

Beds are extremely uncomfortable, pillows were laughable, they literally felt like a pillow case filled with cotton balls, we should have taken a picture, and even looked like cotton balls inside. The room advertised 2 beds plus a pull out couch... now it's Hilton. You would expect if you have a few people and need to use the pull out couch, that it would indeed be usable. But no, it was ridiculous how all they could feel was the metal they were laying on, hurt their backs, and they had to sleep on the floor! When we got up and moving around, as we were all exhausted from tossing and turning all night, we decided let's go ahead and see how breakfast is (as they assured us at check in breakfast was until 10 and was hot fresh food). We wanted to enjoy our stay but that was a huge disappointment. Got down there a few minutes after 9am. There was a long, long line, so we waited and waited in line. After about 15 minutes standing in line we see the buffet has been empty and there was even a gentleman standing there waiting for several minutes with his plate, a lady comes over to him to let him know there would not be any more food put out. There's literally people all over in the breakfast area waiting for food... it's SERVED until 10, they say. Well, we finally decided this was another bust and called it time to check out and find somewhere to eat. My husband is diabetic and he has to eat something. What they DID have out and available was cold if it was supposed to be hot, and room temperature if it was supposed to be cold. Just what a letdown for the amount of money they charge. I purposefully decided to stay here as I thought it would be a great experience for my family. What a joke. THEN they expected you to pay $12 per vehicle to park there, in an area with no real lighting, no security cameras, and just a dark area under the overpass. WHAT A JOKE!

It was close to everything we attended

It didn’t have a hot tub like I thought it would

Close to lots and also the price is a little higher but worth it for their made to order breakfast

The parking fee of 13 for 24 Hours

I was blown away with how beautiful the hotel was not to mention the proximity to the river. Beautiful