bed is comfortable and big, place is quiet and breakfast is excellent

the access at night, was dark and barely to see it

The breakfast was not that great. The bacon was soggy. The eggs had been cooked hours before and there was apples, But nowhere to wash them.

The noise echoing through the hallway was loud in my room and woke me up several times. The bathroom door scraped the floor and was hard to close. The free popcorn was stale. Apparently only one elevator was working and it took forever for it to arrive. The staff were also using it for their duties.

It was great

The bed was uncomfortable. The elevator was out of order and the toilet was very low to the ground.

Clean and in a good location .

Handicapped rooms on the 5th floor and all the way at the end of the hall. It was close to the stairs but if a person is unable to do stairs, it’s a safety issue in an emergency. Very worrisome!

כלום היה גרוע מאוד לא היה חשמל ולא היתה אפשרות להיות במקום, הצוות לא התייחס ובאמצע הלילה היינו חייבים לעזוב כי לא היה חשמל לא מעליות לו מים חמים מקווה שנקבל זיכוי על החדרים כי לא יכולנו להשאיר במלון

יחס גרוע מאוד שום עזרה מהצוות וכלום לא עבד במלון

Clean, comfortable bed, easy check in and out.

Registered for 4 people, only got towels for 3. Blanket for sofa bed was hard and rough textured. Breakfast was ok, but there was not enough seating in the breakfast area. Pool was nice and clean but needed to be heated a bit more.

I did enjoy the heated pool, it was great for my son’s physical therapy. The continental breakfast was delicious! One of the kitchen woman even offered to make me a plate when she saw me struggling with my special needs toddler. I really appreciated that. There was no requested crib in the room so the nice front desk man personally brought one up to the room immediately for us!

My room was infested with bugs!!! I told the woman at the front desk in the morning when we discovered them. She said we could switch rooms but since my son is special needs who doesn’t do well with change (was hard getting him to sleep there the first night) and has a ton of equipment, that wasn’t an option. Asked if they could just clean the room while we were out. Came back around 3:00pm and we’re relaxing in the room and found a ton of more bugs. So i went back to the woman at the front desk upset. She told me it was after 11:00am so there was no one who could clean the room and that they didn’t clean while i was out. Also i couldn’t switch rooms because i didn’t tell her earlier. I repeated again my son is special needs and we couldn’t switch room. She then offered me cleaning supplies so i could clean the room myself… i asked to speak to a manager since she didn’t care and was unwilling to help. She then told me there was no manager and no one else i could talk to. So i asked if she could call a manager to resolve this issue or for me to talk too. She said she wouldn’t do that and there was no one to call… that i could call on Monday….this was Saturday afternoon! So after leaving upset i had to call booking.com customer service since i didn’t know what else to do. Well the customer service person called the manager and spoke to them… but the front desk employee wasn’t able to speak to their own manager…. Makes no sense! Well i ended up having to go to the store to buy bug spray and spray the room down and clean all the surfaces! While cleaning we found boogers smeared all over the mattress under the sheets. White crusty bodily fluids sprayed all over the bottom of the bedframe. I don’t think they even cleaned this room before we arrived!!! Absolutely disgusting!!!

Asked for breakfast to go. It was good.

Smell in room.