the conference was nice.

the pool and the hot tub closed. the manager said that it was bookings job to tell us. this happened to us also at another location

location

no breakfast except to pay & pool down

The facility was clean, the staff were courteous and helpful. The breakfast buffet was wonderful.

No room service and ice machine on fourth floor didn’t work.

The room stunk horribly and the hot water did not work so could not shower.

The breakfast buffet was well-stocked and offered a great variety of foods.

Our heating unit didn’t work and maintenance had to work on it as we were trying to get ready for bed after 10 pm. It took about an hour but was fixed.

close to stores

our floors vending machine was completely empty and ice machine went to floor below and above also empty .

I liked the area that the hotel is located in. There were multiple restaurants near by.

I was surprised at how scared up the furniture is. The desk and table had lots of dings and nicks in them. Also, one of the lamps had just one of the three light bulbs that worked. The front desk did offer to replace the light bulbs, but I did not have them to do that because it wasn't that big of a deal. I did also notice that the lamp shades in the bathroom had dry rotted. The hotel was in a nice area/neighborhood and I was surprised at that. The furniture seemed older than what I would have expected it to be.

location

nothing

the location was perfect for our getaway to go shopping and antiquing!

the hot tub was broken, black mold throughout the UNVENTED pool area. our room was not cleaned properly as there was trash in our trash cans and pills under the bathroom sink from the previous person ! very disappointed in Hilton!

Sorry, we thought breakfast was included with our stay - we then saw the prices and decided to go elsewhere

One of the beds was really squeaky! Every time you moved! We didn’t see an ice machine anywhere and sure could have used it.

The location. The lobby..

It didn't seem clean enough. Starting to show wear already. Overall, I don't think it lived up to the Hilton reputation. It was mediocre.

location, staff. Lena at the bar/ restaurant was amazing, she was one of the best parts of the stay. Loved her energy, you can tell she loves her job and cares about the travelers she serves.

the ice machine room!!!! Extremely inconvenient. we couldn’t get in on our floor (7th) with the key, called the front desk and it was a known issue we were never informed of and was told to try floor 6. my husband tried every floor until he finally found one that worked on floor 3. Ridiculous!! if you know it’s an issue, leave the door open so people can get in. are you afraid someone is going to steal the ice??

selections

room not ready at check in time