Loved the whole vibe! We were celebrating my husbands birthday and it the whole ambiance is just so peaceful. The grounds are beautiful, the beach is at your fingertips and don’t get me started on the bed! The bed and pillows were soooo comfortable!

We did not have the best experience with the Ox and Ocean restaurant. We went for dinner and the hostess told us it would be about 20 min wait, not too bad. At the 20 min marker I went to check to see how much longer, just to find out how he hostess sat another family under our name. Still not a big deal, told the hostess I’d wait for the next available spot. I look around and see a few spots open near other customers, figure we will be seated very soon. Another 20 minutes pass and I go up to the hostess to inquire about our table, she says your still on the waitlist it will be a few minutes. I did not accept this response so I politely tell her that we have been waiting for 40 min because of an error made by the hostess staff, then I point to an empty table in between two families and say what about that table. She starts looking at her iPad and then has me follow her to a different table. Not once did the hostess apologize for the mix up etc. I know it’s off season so that may explain how understaffed the restaurant clearly was. We are seated and are greeted by a very kind waitress, she takes our drink order, then like 10 min later another waiter comes to take our drink order. We explain another waitress already took our drink order but he continues to retake our drink order. So about 20 more minutes for our drinks. We order side of potatoes as an appetizer, it arrives and it’s like warm, almost cold. We finally order and after about ANOTHER 20 min my husband has had enough. I suggest he go lay down in the room since he is not feeling well, and I ask the waiter to pack up our food. I wait about 10 more minutes and the food arrives, the I wait another 10 minutes for the check and finally check out. We paid close to $200 for our dinner that was not pleasant at all. When I arrive upstairs (less than a min walk) surprise surprise the food is cold. Thank goodness our room has microwave.

decent size room. easy access to beach.

it took me almost 30 minutes to check-in.

Location

Beautiful and at a relaxed place, staff were efficient and very nice, nice gift shop A bit pricy but it’s a hotel.

Far from main places such as Santa Barbara.

Beach location

Paying for garage. Garage elevators not working. No towels available at pool on sunday. Room rates too high.

Very nice architectural design. ADA accessible. Heated pool, which kids were enjoy even though it was raining. There are two elevators, one was broken down probably due to the earthquake, but we still were able to use the other one.

Additional parking fee charged not previously disclosed. Toilet needs to keep holding the handle in order to flush. Window in the bedroom full of dirt and dust.

Staff was very pleasant - hamburgers were good - all other options needed help - too salty - heated up food and not freshly made!

So kind helpful employees are!!!!

Love !!! Nothing short of fantastic

View

Yappie dogs below us

Location, family friendly.

No more breakfast buffet Adorable gift shop is gone Open gate at the front of the property, so we watched many, many people who weren’t staying at the hotel, come and use the pool. I don’t understand why room keys aren’t needed to get into the pool. Anyone can walk in and use the pool. There were charges on our account for drinks that weren’t ours, because all you have to do is give a room number and you can charge anything to any room. That should also be checked with the room key. Bedding was not clean. Had to call to have it changed. Pool was dirty with so much sand, it was not cleaned the entire time we were there.

beautiful and updated

food selection was poor

clean and kids friendly.

the guest above us was too loud. we could hear footsteps all night. My daughers had trouble sleeping.

I had issues with the AC and Heater not working properly in our room. The power went out for ours on day two and we couldn't do anything productive. My kids were very upset. I had food spoil. Overall, a bad experience.

Ocean front room was beautiful.

We had a 6 hour power outage during our stay and there was no sort of communication from staff. We didn't get to fully enjoy our ocean front room ( that I paid $400 for/ 1 nt). 6 Hours later the power came back on ( midnight), too late to do anything at that time. Called reception the next morning, because I received a bill for the full amount of ( $460). I felt disappointed at the fact that we checked in at 3:20 pm and only got to enjoy the resort for about 2.5 hours before the power went out and was still being charged for the entire amount. After reaching out and speaking to a rude customer service agent , they refunded me $200. Customer service agent sounded irritated and untinterested in what I had to say.

front desk followed up with me and made sure my family and I was taken care of

The rooms are spacious , attractive and comfortable with everything you need . . Quiet and relaxing I, and beautiful . It’s right on the beach , has many amenities , and is close and easy to get to restaurants and entertainment

Nothing I didn’t like .

the location is great since is right by the beach

the staff is not friendly, asked for a bigger room when I checked in and was told they didn’t have access to bigger rooms they were just for VIP, like I couldn’t afford it, went in the morning to upgrade my room plenty of rooms available, couldn’t give me a straight answer as why he couldn’t upgrade me the night before. the restaurant took an hour to give us our food, table was dirty and they weren’t checking on us if we needed anything, one of the restrooms was dirty, told all of this and never got any compensation for any of it.